Online Casino

Hi everybody,

I'm the affiliate manager for Prism, Slots of Vegas and VIP Lounge.  I will do my best to answer your posts within 24 business hours, but I also have a responsibility towards other affiliates, not only LCB, so please, if needed, be a little patient with me.  I promise I will read and reply to your posts (I’ll be answering one post at a time).

As I mentioned in the comments section of Prism, please consider the following (my advise regardless of the casino in which you’re playing):

1. If you request a bonus, make sure you know the wagering requirements and maximum cashout BEFORE you start playing. We have 24/7 customer service available by chat and phone in case you have any questions.

2. If you have winnings that you'd like to cash out, especially if you used a bonus, DO NOT make another deposit or use another bonus while the winnings are in your account. First request your withdrawal, and contact CS to be sure you know the steps to follow (keep a copy of any chat). This way, you'll always be sure you're not breaking any terms and conditions.

If you are not given good customer service, please keep a copy of the chat or the name of the representative and send me the information, it can be by a direct message if you’d like.

Thanks! 

Ingrid Evans

Josie,
Prism and Slots of Vegas both have all the new games. The update occurred about 2 months ago. you can now play King of Swing, loose caboose and all the rest of the "new' games there.

I haven't played at prism or sov for more than 6 months b/c they didn't have trex, paydirt, coyote cash...., wondering if they have all the games now

Yeah they do..Heh I know I've done my share there also.

Perkypoo, that is what I was referring to in my earlier posting to Ingrid, and yes... it makes a very large and hard upward climb if they are willing to make the effort.

The big questions are... can they succeed if they o put forth that effort in winning back even a grudging amount of credibility, given their checkered past...

And 2
What should be the measuring stick that shows they have accomplished the climb?
Faster payouts?
A more open arbitration process.

Recognise that at no point will the terms and conditions themselves be waived, for example on double chipping... but if after a double chipping instance occurs, but a player then makes a deposit, does this place them back in compliance, or is the previous history used as an excuse to deny future wins?

This will not be an easy process, nor is it one I will consider lightly... but i also will not slam the door on the offer without due consideration either.

The reward of having nine or ten casinos that can be played at safely back in the mix is a powerful one.

I am quite aware of previous attempts to rectify this, some by some very reputable and trustworthy entities.As with them, if i end up in the end to be less than satisfied with the results, I think we all know I will have no problems with continue maintaining their current status.

But corporations change, management shifts and evolves... if it is possible for the shift to occur... I for one am willing to watch the change develop and give them the feedbak so that it works.

If it fails... so be it and we are right back to where we started.

Phantom,
 it is the weekend now so i do not know if ingrid is going to stop by. I also have to state that she has been specific that she represents Prism and Slot's of Vegas. But we will see if she is willing to look into this for you.

I ask that you give her any information she requires in PM and give us feedback, positive or negative once she makes the attempt. While no personal info should be shared on the main board, i do look forward to both her input on the problem, but yours as well.

Thanks for chiming in.

Hi Jimbeaux,

I am answering here your posts from the "Slots of Vegas and Prism" thread, so that we can continue using this one.  I will also use this post to answer two topics that are being discussed, so this goes to imagin.ation and genenco as well

Thank you for the probationary period and for your help and guidance with all this, I really appreciate it.

Regarding the possibility of giving some of you a second chance just as you're giving us one, I've been authorized to ask for your casino's usernames.  We will review the accounts and we'll all go for a fresh start.  So please, if you are a "past abuser" and you're interested in trying again, send me your login and the casino of your choice (Prism rocks ), perhaps it would be a good idea to start with one and then move on to the rest.

In the matter of the RTG feature that eliminates part of the balance when playthrough is met, leaving only the maximum cashout:  even though this is a feature that helps us in many ways, we agree with you that it has several negative characteristics for the players.  So management decided to remove this feature from the bonus codes, as Imagin.ation suggested, which means that starting next week, the excess amount will be removed when the player requests a withdrawal.

Jimbaux, your suggestion for a pop up that lets the player know he has completed playthrough sounds great to us, unfortunately as you mentioned it would imply a development on RTG's part.  We will suggest it, but at least not using the feature will give us a more immediate solution.

Thanks again for your feedback!

IE