Hey Ingrid,
Thanks for your post… Firstly I want to say that I have no issues with you, I commend you on what you are trying to achieve and don’t envy the task you have ahead of you!
Some of the information you posted is indeed correct, however some of it is entirely inaccurate. I appreciate the fact that you do not have all the information due to when it all occurred however I remember it very well… I didn’t want to go into the whole drama yesterday as I didn’t want to bore the forum to tears! As you have taken the time to respond I inturn will endeavour to elaborate on exactly what happened and I will try to keep it as brief as I can.
I was treated appallingly by POC there is no other word for it, well no words that I can use here anyway! I believe that anyone else that was treated as badly as I was would feel the same way I do if they had been in the same situation and would be left with the same sour taste in their mouth.
As I stated in my previous post I legitimately won 30K and as also previously mentioned I did receive a payment of 2.5K from POC…. but you have no idea of the grief I had to go through just to get that!
I’ll start from the beginning. When I first won the very exciting 30K I got in contact with the casino to find out exactly what was involved for example how its paid out?…. do I need to do anything else?…. Are there any conditions attached etc? I was informed by the casino that due to the amount that I had won I would have to withdrawer 2.5K weekly and all I had to do was to log into my account weekly, request the withdrawal and it would be processed and paid… apart from that I wouldn’t have to do anything else….
At the time I thought ok it obviously would be nicer if it could all be paid at once but hey 2.5K each week for the next few months I can deal with that, who couldn’t right!
Anyway initially everyone was helpful, courteous and available. I requested my first withdrawal of 2.5K it was approved so I waited the week to be paid. A week later no payment so I contacted the casino and was told “it will be in your
neteller account tomorrow”, tomorrow came no money so again I contacted the casino (as I was told this would be a weekly occurrence) again I got the same response you will be paid tomorrow (what’s the old saying tomorrow never comes right!) this same dance went on for a week and a half after the money was due to be paid.
During this time I was told by live chat “Meg you will be paid but you have to nag the manager he is hopeless, just keep sending him emails and he will eventually pay you” And I thought are you fr*ggin kidding I have a legitimate win, I have a fulltime job, I have a life and I have to spend all my spare time trying to get something that was rightfully mine! During this time I did email the manager I also got the same response from him… your money will be in your account tomorrow. When tomorrow came and I hadn’t been paid I got in touch again suddenly the manager wasn’t available! What a surprise I sent him numerous emails which were ignored and remained unanswered so I contacted live chat who never seemed to know where he was and always told me to email him.
Yes eventually I did finally get paid my first payment of 2.5K but it was an absolute nighmare trying to get it! And let’s not forget I still had 27K I had to try and get out of them….
Ingrid in your post you state that I never made another withdrawal that is infact technically incorrect. I did indeed request my second withdrawal. A week after I finally got my first payment I requested my second withdrawal of 2.5K and I was met with exactly the same obstacles as above the manager would not respond to emails and live chat were a waste of time. Eventually I did get onto the Manager and this is where I really started to get p*ssed off with these spin doctors! I asked him what the hold up on the second payment was and you know what he told me…. He said “Meg you can’t just withdrawer your winnings weekly you have to keep playing in between withdrawals”… yeah right so I could lose my winnings then they wouldn’t have to pay me right! I had been told previously there was nothing else I needed to do I could withdrawer weekly. If this was the case why was I not told that when I initally asked the question if there were any further conditions I needed to fulfill an why did it take so many ignored emails to tell me that? So like the good gal that I am I reversed the withdrawal and continued playing. This time I got the remainding 27K up to almost 40K!!!!!!
So once again I requested a withdrawal and once again I was met with excuse after excuse unanswered emails and nothing but a headache to say the least. After trying so hard to get my second withdrawal and just getting more of the same treatment I finally had enough of their b*llshit!! There is no doubt in my mind they had no intention of paying me my winnings….. I finally logged into my account and ran the amount down to zero purposely….I HAD, HAD ENOUGH!!!!
I have to say the Manager of this Casino at the time was a waste of space and if he had of been standing in front of me at the time he would have been wearing a forehead slap!!! Bigtime!!!!
Ingrid the treatment was disgusting…. Yes I use to play at POC a lot I was a regular depositor it use to be my favourite place to play, I never was a chip abuser… It was a legit situation which was handled poorly to say the least.
I know that currently your group operate on a 15 business day withdrawal process, however at the time of my win due to the amount that I won I was told it would be an ongoing weekly withdrawal process but that never happened!
Please don’t take this as a personal attack on you it is not but what can I say how can I trust you guys again? They took something that should have been exciting and turned it into a nightmare!
If you want to throw me a decent free chip I’ll happily jump on board and give you a go. But when it comes to depositing there is a lot of love you need to throw Meg’s way to make up for how a honest, regular depositing player was treated.
Cheers
Meg.
PS Sorry guys for crapping on just wanted to tell my side of the story… I may be short in stature but have plenty to say when I need to
