I've decided to just reverse the request since they have pretty much been ignoring my requests. The only answer I got was I didn't meet the WR. I asked them for the documented rules for the particular bonus coupon and they told me they couldn't and I had to call them directly for this information. Oh well, I'll take it as a learning experience. I deposited a total of $50 over a course of a week so I'll take the loss.
For the good news....I had a blast last night at Casino Titan
. Deposited 50 with a coupon so started at 250. Got as high as 2400 before WR was met. Cashed out at 1400 (1600-200 bonus). Waiting on faxback approval and all that. Now I just have to be good and not touch the winnings.