Please wait for a site operator to respond.

You are now chatting with 'Tyrone'

Tyrone: Welcome to Casino Support. How can I assist you today?

you: Hi

you: can i please talk to Muyin?

Tyrone: Pleas kindly hold.

Please wait while I transfer the chat to 'Muyin'.

You are now chatting with 'Muyin'

Muyin: Goddmorning, this is Muyin

you: Hi Muyin, we talked about 2-3 hours ago

Muyin: *Good morning

you: you told me to contact about 10am

you: chat log: http://www.voor.ch/misc/eh2.txt

Muyin: I am aware, thank you

Muyin: You just have to play the bonus money that you received from the tournament play once and then we can request a manual payout fot you

Muyin: You still have $0.24 in your bonus balance

you: this is not from the tournament

Muyin: You received a $50

you: yes, but the 50$ are real cash, right?

you: no bonus

Muyin: The welcome bonus was indeed removed I see

you: the 0.24 is the Daily Casino Rewards

Muyin: No, this was in bonus money

you: which was in bonus money?

Muyin: The $50, if you play this through i can request the manual payout for you

you: i don't understand

Muyin: You received $50 in bonus money, you need to play this through

Muyin: Once you do that ( you just have $0,24 ) I can request the manual payout

you: well i played the american icon 75000

you: if i go to the "prize table"

you: i won real 50$ and not bonus

Muyin: I'm sorry for the delay. I'll be right with you.

you: take your time

Muyin: I will be right with you.

Muyin: Thank you for waiting. I'll be with you in just a moment.

you: ok

Muyin: Thank you for your patience, according to the reporting I see you got bonus money and not a cash $50 prize

Muyin: Ok, I am getting an update again, please keep holding

Muyin: Are you there ?

you: yes

Muyin: Thank you for waiting. I'll be with you in just a moment.

Muyin: Ok, i checked with the manager and was informed that we can do a manual payout for you. The rollover is indeed from your welcome bonus but as this was denied and removed you are not attached to it. Now as for the tournament prize, you DID received a cash prize so this is also ok. Our apologies and just state the amount of your cashout you and to request and we will manually request this for you

you: ok thank you, so you will manually withdraw my current ballance of 189$ to my neteller account?

Muyin: The request has been made and the withdrawal is pending

Muyin: This will go to your Neteller account, yes

you: thank you for your help

Muyin: You're welcome.

you: have a nice day muyin

you: bye