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This was my chat session after i recieved an email from 123 Bingo. And I am a Depositing Player.      


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Thank you for your patience. Hi I am Patrick and I will be more than happy to help you today. How can I help you please?

clara: Hi patrick

clara: would it be possible my twin sister and i could play on a free chip today ?

clara: or free bbs?

Patrick: Would request you to please hold for a moment while I pull up your account details

clara: PlEEEEEEEEEEEEEEEase

clara: ok

clara: thank u

Patrick: This Offer valid for NEW account holders and only one (1) account per household, shared computer, physical address and/ or internet connection will qualify for this offer. In case multiple accounts are found, without any prior notice the management will close all identical accounts and all winnings will be forfeited

Patrick: We do not credit any Free BBs as we are not authorized for that.

clara: ok

clara: ?

clara: what offer r u talking about

clara: whats up with the 1 account per house hold stuff?

clara: mmmmy twin and i r just spending the day together Patrick

clara: i have had this account for awhile now

Patrick: I meant to say that we can allow any other account from your Household only once we have all of your documents.

clara: i have deposited in the past

Patrick: And we can not credit any Free BBs

Patrick: Yes

Patrick: You are a depositing player on our site.

clara: what r u talking about

clara: ?

Patrick: Though sorry but we can not credit any Free Bbs

clara: thats fine

clara: but as long as i have been with 123

clara: no body has ever talked to me this way

clara: whats up?

clara: there is only 1 account from this household!

Patrick: I am sorry but I was just replying to your query that at the moment we can not allow any other account from your IP as we do not have documents for your account.

Patrick: And second is that we can not credit any free chips in any account.




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I think all 3 of them do.

They are all related I thought, I could be wrong though.

All due respect Diane, are you upset because the no free chip or bbz or are you upset that you both couldn't have an account without documents on file?

Diane i hear ya, theres nothing worse then having chat support treat you unkindly and without respect, or even not understanding what you are trying to do.. seems sometimes they go off in another world of their own not even being on your level, almost as if it is automated response. Then you are especially hurt because you are a loyal depositor.

I'd relax a little, then try back with another chat personel 123 Bingo are pretty good about things i never have problems, i myself have never asked for a freebie from 123 Bingo, but i did throw some codes at Bingo Knights chat support and got them no problems.

Patrick is usually very friendly. I have seen chat scripts of others that have been turned down for the freebies and some that got them no problems. I wonder if it is the mood of the person lol...
Theres another one.. i think his name is Robert (dont quote me i could be wrong on the name but it's something like that).. he was excellent

Imagin. do you deposit there? I was thinking about depositing at a Bingo site, but I can't decide which one, when I finally get some money to.


Sorry for the off topic derail.

IDK how I thanked you twice

I deposited several times to 123.. and I had the same similar experience yesterday.  I was trying to redeem old20, and I also copied my chat- I won't post it and steal this thread, but I have never been talked to so rudely on chat by Sandy.  She accused me of having multiple accounts linked to my IP address etc., and told me I had to deposit right away if I wanted to keep my account active.  I was on hold for a long time while I demanded that she get her facts straight, and that I AM a depositor.  B#$##$.. I told her I have never been treated so rudely, and I was copying the chat lol.  I did get my bonus after the end of it all though, and you can use it in the treasure area, so that was cool.  but i hear ya!

Hi tood,

I really wish you would post your chat session here. Your not stealing anything. If there is disrespect to players then maybe management should be made aware of it. This is a very good site and hate to see a poor rep/reps ruin it.

I hope you will reconsider posting the chat session.

Thanks,
Lips

Good point allgood it could very well be the case. But if it is the case then they need some changes in the way they handle live chat. Or at least explain that they chatted in wrong window. It would make a world of difference to the player if they did.

Customer service is so vital in our perception of any gambling site. There is just no excuse for bad service if it is indeed the case.

Lips