Natalie is usually pretty quick to answer but I've not heard anything from her. Maybe she is away this week?
Glad you got your money though.
blue
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- Replied by
- blueday
- at Mar 13, 10, 02:58:44 AM
- Almighty Member 38014
- last active 2 years ago
If that's what you call getting your money. When you cashed out 300.00 and they give you 99.00.
jade
Well I certainly would be happy with $99 for no deposit but I truly do understand what you are saying about the $300 and know how that feels. How about $4000+ down to $200 - that was what happened to me. (Not on this site though)
blue
-
- Replied by
- jade
- at Mar 14, 10, 12:07:39 PM
- Super Hero 1027
- last active 2 years ago
I see you certainly can empathize. On the brighter side, I deposited $20.00 at Intertops casino last week, my first deposit there. Within a couple of hours I had won over $1000.00. Cashed out on Saturday and got a check for $1000.24 delivered to my door by Fed-X on Tuesday. Now that was beautiful!
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- Replied by
- JacobBlack
- at Mar 14, 10, 12:36:50 PM
- Hero Member 972
- last active 1 day ago
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- Replied by
- JacobBlack
- at Mar 14, 10, 12:37:30 PM
- Hero Member 972
- last active 1 day ago
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- Replied by
- Luck3rep
- at Mar 25, 10, 05:54:00 AM
- Full Member 153
- last active 6 years ago
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- Replied by
- Luck3rep
- at Mar 25, 10, 08:33:22 AM
- Full Member 153
- last active 6 years ago
Hello jade,
I've replied you in private messages yesterday. I just wanted to let you know that I fully understand your confusion and claim. I will request to change that message with the compliment about ND bonus in order to make everything clear there.
Best Regards,
Natalie
I am beginning to think we are not going to here from her.......
jade
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- Replied by
- Luck3rep
- at Mar 25, 10, 10:07:19 AM
- Full Member 153
- last active 6 years ago
Hi JacobBlack,
Did you write to support about that?
Regards,
Natalie
Luck3 is an odd casino. Im playing in a tournament, spun all the way down to the last $2 spin, and hit the bonus round. Now the odd thing about it is, the bonus round began loading, and is now stuck at 50%. Wont load any more. Never had any problems before. Who Knows?!!
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- Replied by
- jade
- at Mar 26, 10, 10:57:42 AM
- Super Hero 1027
- last active 2 years ago
Natalie, I would still like to know what this email means and why it was sent if I was only able to withdraw $99......
Luck3 support <support@luck3.com>
To:
Sent: Tue, March 2, 2010 3:11:05 AM
Subject: [#SNC-680197]: Bonus Converted
Dear customer,
We would like to send our compliments about your successful play with No-deposit bonus - you got 99$ in your real balance now and you can keep on playing and increase your winnings in all games. We also would like to wish you good luck in further playing!
Thank you for choosing Luck3,
Best Regards,
Luck3 Support Team
http://support.luck3.com
support@luck3.com
jade -
- Replied by
- Luck3rep
- at Mar 26, 10, 02:32:59 PM
- Full Member 153
- last active 6 years ago
Hi Dear,
I think this message wasn't updated after new point addition (point No.7) into T&C.
Regards,
Natalie
Natalie, I would still like to know what this email means and why it was sent if I was only able to withdraw $99......
Luck3 support <support@luck3.com>
To:
Sent: Tue, March 2, 2010 3:11:05 AM
Subject: [#SNC-680197]: Bonus Converted
Dear customer,
We would like to send our compliments about your successful play with No-deposit bonus - you got 99$ in your real balance now and you can keep on playing and increase your winnings in all games. We also would like to wish you good luck in further playing!
Thank you for choosing Luck3,
Best Regards,
Luck3 Support Team
http://support.luck3.com
support@luck3.com
jade
[/quote]
Regards,
Natalie
[quote author=jade link=topic=5722.msg87559#msg87559 date=1269615462]
Natalie, I would still like to know what this email means and why it was sent if I was only able to withdraw $99......
Luck3 support <support@luck3.com>
To:
Sent: Tue, March 2, 2010 3:11:05 AM
Subject: [#SNC-680197]: Bonus Converted
Dear customer,
We would like to send our compliments about your successful play with No-deposit bonus - you got 99$ in your real balance now and you can keep on playing and increase your winnings in all games. We also would like to wish you good luck in further playing!
Thank you for choosing Luck3,
Best Regards,
Luck3 Support Team
http://support.luck3.com
support@luck3.com
jade
-
- Replied by
- helwin
- at Apr 24, 10, 05:38:48 PM
- Super Hero 1993
- last active 22 days ago
Hi Natalie, Now that I can get into Luck3 Casino, I entered a freetournament yesterday and in bonus round it got stuck, wouldn't let me pick the lane for the worm race in Freaky Fruits. So I went out and was gonna come back in like I usually do when something like that happens. Usually it's okay, but I could not get back in to play it. I sent support e-mail with 2 screenshots of error messages should your techs find a solution. No one has gotten back to me. Could you find out if it was received or doing anything about it? I keep trying to go back to it I am so aggravated for wasting my time and patience on it and by myself. I like to make things right, but I have no idea what to do. Thanks username helwhipped
-
- Replied by
- weeknatbernie
- at May 13, 10, 04:30:16 PM
- Sr.Newbie 16
- last active 7 years ago
This is getting to be really rediculous trying to get a hold of anyone from LUCK3. I've been emailing live chat, promotion dept., support dept. casino rep. and nothing. NNNOOO replies. I 'am very disappointed on your customer service. I really like the whole set-up with the casino and poker rooms but very poor customer relations. I have been probably one of the most loyal guest their but not anymore. I am really upset on how they've been treating me lately!!! All I'm trying to do is get my bonuses for my depositssssssssssssssssss, and maybe a appreciation bonus. But I guess all of you have been to busy for your customers. Just very disappointed on the time it takes to reply to all my inquires. It's been almost 3 weeks since anyone has returned my emails(about 20 of them). Some one has to step it up or you guys will be losing a lot of customers. Bernabe Fernandez fernandez.bernie@yahoo.com
-
- Replied by
- weeknatbernie
- at May 17, 10, 08:18:35 AM
- Sr.Newbie 16
- last active 7 years ago
-
- Replied by
- blueday
- at May 17, 10, 01:32:09 PM
- Almighty Member 38014
- last active 2 years ago
I appreciate that blue. An before natalie responded to me on the 26th april Luck3 did not reply another three weeks. So it's been almost a good month and 1/2 but still had no results. Thx again for your concern
You're welcome weeknatbernie. I have not had a reply and I see Natalie has not been on the forum - I'm wondering if she is away. It is likely that she is, as Natalie will generally get in touch straight away if I message her.
Please be patient for a little longer - I know it can be frustrating and thank you for your patience so far.
blue -
- Replied by
- weeknatbernie
- at May 27, 10, 05:22:09 AM
- Sr.Newbie 16
- last active 7 years ago
Blue day thx for just being awesome with assisting me in my situation. For some strange reason just a couple days after you left me a message here, they gave me a $100 free chip to play. I lost it but I just wanted to thank you for your concern and willingness to help me out. It's people like you that make this site #1 across the board. Keep up the great work you guys do here!!!!!!!
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