Online Casino

Dear Delilah,

have you tried to logout and to login again? if after that you won't have this bonus on your account, maybe it was an old message or smth like that... I'm not in the office now, so would be better to ask LIVE support for more information.

  I did it, but messed up. I didn't use Google or Yahoo. I sent an e-mail to support. Didn't get verification of new account. I hope I didn't make a bigger mess. I also cashed Xmas coupon. It's there but couldn't finish loading game in download casino so I uninstalled it. I'll try again tomorrow. Too tired.   I reregistered with Yahoo account and it worked. I got the e-mail and replied... hopefully all will go well. Thank you Natalie

Hi Kim,

I have just checked your details. You have an active amount of $43.30 free money on your account. If you need more details - contact me privately, but please don't say strange things like these

- Nat

My screen has been stuck since Saturday and support can not seem to resolve. Any suggestions?

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Dear player,

You don't have to click on anything, just make a screenshot to shoe us how does it look.


We hope we were able to help you with this. If you have any further questions, don't hesitate to contact us again.
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This is terrible,    been going on since Saturday.  Can you as support not log-in to my acct and re-set this? It will not allow me to take a screen shot. I will post on LCB  to see if they can help resolve.
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Dear player,

We only ask you to capture the screen of your computer. You can do it by making screenshot or taking a picture by your camera, it doesn't matter, we just need to see how does this error look like.

Thank you for understanding.

Hi Tamara,

Unfortunately, Luck3 support can't advice you what to do and resolve your problem without any information about it. I'd recommend you to visit this link (http://www.colorpilot.com/screen_howto.html) to see the instruction of how to make a screenshot and send it at support@luck3.com.

Kind Regards,
Nat

Natalie, please tell me where on the T&C's for A33 pasted below says the max cashout is $99.00.

33$ No Deposit Bonus specially for Luck3 new players

Please receive a FREE GIFT of 33$ for registration at Luck3 to your account!

The bonus is active only from 01.03.2010 (00:00 am) for all new customers who have registered after this date.


It will take only 3 steps to receive the gift:

Step 1: login to Luck3 online casino at www.luck3.com and press “Play now” button (right-hand side upper corner).
Step 2: press “Coupons” button on the left-hand side of the page.
Step 3: enter your Bonus code (A33) below and press “Confirm” button.


Bonus terms and conditions:
1.The bonus will only be issued once per person, family, household, address, e-mail address, any environment where computers are shared (schools, workplaces, public libraries, etc) and/or per account.

2.The bonus becomes active in one hour after registration. Please wait one hour before entering coupon code.

3.After coupon activation bonus money are immediately added to customer’s account – to his bonus balance.

4.To convert bonus money into real money customers needs to fulfill wager requirements:
◦Wager an amount that corresponds to = (Bonus x 99);

◦Fun money play is not counted towards wager requirements fulfillment;

◦Only bets made on all Slots (except Fruit Salad Jackpot Slots) are counted towards the wager requirements;

◦Playing the other casino games will automatically increase wager requirements for the bonus;

◦The wager requirements should be fulfilled within 10 days after receiving the bonus;

5.If real money is withdrawn bonus is cancelled;

6.After fulfilling the wager requirements bonus balance will be automatically converted to real money. Maximum conversion sum is 99$. Bonus money that exceed 99$ will be voided.

7.Customer has to withdraw his no-deposit winnings in order to remove restrictions from his account. All further winnings will be also considered as no-deposit winnings until the no-deposit winnings are withdrawn from customers account.

8.Playing casino games with an active bonus the real money balance is used for all bets first. Winnings that exceed recorded amount of real money (on the moment of bonus activation) are added to bonus balance.

9.There are four cases when the bonus is deactivated and wager requirements are removed from the account:
◦The requirements are successfully fulfilled and bonus is converted into real money;

◦Real money is withdrawn from account;

◦Bonus has expired;

◦Customer manually refused the bonus;

10.If a player does not fulfil one of the bonus terms, Luck3 reserves the right to cancel the bonus.

11.Luck3 reserve the right to reclaim the bonus and related winnings and to close the account if we find that customer is abusing any of the terms and conditions, as solely defined by Luck3.

12.Luck3 employees and their relatives cannot participate in this competition.

13.Customers from Poland and Turkey are not eligible to participate in this promotion.

14.Prior to releasing any winnings to a customer, Luck3 reserves the right to conduct a security review and to require customer to furnish Luck3 with information such as: proof of identity, copies of credit cards, a signed purchase history of transactions or other appropriate documentation, at its sole discretion, deems necessary.

15.In order to process first withdrawal it is necessary to make any deposit to verify the account (money can be then withdrawn instantly).

16.The Terms and Conditions contained herein represent the complete, final and exclusive agreement between customer and Luck3 and substitute and merge all prior agreements. In case of any dispute, the decision of Luck3 Manager will be considered final.

17.All General Terms and Conditions of Luck3 are also relevant to this promotion.

18.In case of differences between the English version of terms and conditions and any translated version, the English version should be considered as the correct one.

jade

i would  say luck3 is at fault here, like jade says her 99 was max bonus, already coverted to real money, according to the mail.
so she could play on without  a max cashout or further wagering requirements.

max conversion sum = 99, which was converted.

max real money= 0 (limitless)

6.After fulfilling the wager requirements bonus balance will be automatically converted to real money. Maximum conversion sum is 99$. Bonus money that exceed 99$ will be voided.

7.Customer has to withdraw his no-deposit winnings in order to remove restrictions from his account. All further winnings will be also considered as no-deposit winnings until the no-deposit winnings are withdrawn from customers account.

after point 6 had occured, her previous exceedings were voided
then they send  her  a mail, with  that very specific point, of being able to exceed her winnings.
they should then honor it of course

well in that order, it means that you should be able to paly with your newly aquired, transfromed chips ( transformed from bonus money to real)
and that if you now win 300, it should  be all yours