First of all, bothektiek, I hope that picture isn't on your driver's license, they could have been scared of you, explaining why they locked you out. And the size of the money you won, by all means, they want to protect it. I can't understand how a person can have multiple accounts( I don't mean you particularily) and be organized at all. I have learned you have to keep on top of what your doing, and where your going. There are so many casinos, account nos., login stuff, even when I'm making a point to keep my s--- together I still don't have it like that. I'm always having to ask for password, username. If I'm going to have a leg to stand on if I get in a situation , I'm gonna make sure I don't take my big mess with me.  I don't know if that makes sense, but I sure do feel for you. That makes it more painful to let it all out , like you did here, hoping to get the results you want and to be let down like that.  I don't know what's worse not getting what you won because they won't cut it loose, or  losing it back like I'm such a pro at! I believe it will come back to you and you are really taking it well and so mellow. It's so true what goes around, comes around, so watch your manners. 

hi there
my account is vgwr00013521
ive been playing here since it opened but i wont deposit any more as i cant get the free spins anymore without having to take the bonus.
I hate the bonus playthroughs here so i never take them(You cant cash out anything until you playthrough the lot,unlike Nedplay where you can cashout your winnings anytime and forfit the bonus) ,but in the past i had been allowed to just have the free spins that went with it .
It was all ok by a manager and i was happy to lose my hard earned cash(never had a cash out yet).
But then one day they just said no not without the bonus, i explained that the manager had approved it but nope no more.
This used to be my fave casino too.
boo hoo
can you help please i just loved the free sipns

thanks gina was very helpful xx

Has support gone? No reply on live chat or email. can't get bonuses credited ...no contact

Dear Customer, As part of our ongoing affords to improve the services to our clients, we are in a process of upgrading our communication and security systems. We apologize for any inconvenience. Kindly leave us a message and we will get back to you as soon as we are back on. *Please note that there will be no effect, whatsoever to your game-play. Good Luck with your bets!


ive got this massage after tried to contact live chat

hi my account number is vgwr0003224020 can i know this casino is can cash out or no cos i have bonuse from the casino 40euro so and now i have win 3800euro and i have make deposit 20euro ready my loyalty point now 520 isposiple to cash out or no pls help me let me know pls ....

If you go into your cashier, it will tell you how much is withdrawable.  Once you withdraw, you will lose any bonus money that you still have. 

You can but try it and see. They will surely let you know if you can't withdraw it.

blue

here is headdasher
i have played on gowild in the past and deposite there on my account 4 times and i loosing all .
So i loosing above 110 dollar !
then i deposite again 20 dollar and win some cash after i withdraw my winnings about 100 dollar they banned me !! all my winnings was away and i never here any from the casino managment i often write to  them but i get no answer and no money back
VERY BAD
my email is headdasher@hotmail.com