oh my God Bothektiek...that was a great story up until the end.  I was really feeling it with you, then I was feeling your pain.  I really hope things work out for you.

Nalgenie 

Hi Everyone,

Thank you all for your good words and care for your forum friends

I assure you that the GoWild finance department is taking care of the issue though for security and privacy reasons we cannot put any info on the forum

My assurance to you is that GoWild Casino will always be fair

The best of luck to all of you

Floyd W.
GoWild Gaming

We're all rooting 4 ya

bothekick - it could be that GoWIld is awaiting for confirmation from clickandbuy. we need to keep in mind that there are policies and agreements that have been made between the casino and eWallet companies. GoWild must act upon and adhere to the agreement. I believe the closure or blockage of your account is not against you personally but has been engaged due to the agreement that was made between clickandbuy and GoWild in the area of risk management. I am not employed nor affiliated with GoWild, but I speak out with hogh regards for them because of the way they have treated me as a player. They have always treated me with great respect and kindness; therefore in return, I also have great respect for GoWild and it's staff, management and support team.

Be patient, I'm sure you will hear from them with an answer soon.

Thanx for the information. I will wait patiently for their response. I also think of GoWild as 1 of the best.

bothektiek

Oh my....

Hi bothektiek and everyone

I received a briefing  about the talked issue,

As much as this situation is unfortunate I cannot reveal all details because of privacy issues -

bothektiek,

You opened a multiple accounts at GoWild, which is flaged as fraudulent/abusive behaviour

You also created  multiple accounts on the payment method mentioned, which is also fraudulent and it is not allowed, not by us, nor by the processing company.

By using these multiple financical account, you have made a serious breach in the terms for both of us and the deposit method, which is considered to be a fraud case.

I asked them to check everything again to make sure there are no confusions and still received the same answer.

I know that these are not good news for you and yet you have to know that we are obligated to follow these terms by law.

I wish you the best of luck in the future

Yours,

Floyd W.
GoWild Gaming

First of all, thank you floyd for your time and support in this matter. I really appreciate it.


I still don't see where I comitted the fraud that justifys this block. There's a difference in having multiple accounts and using multiple accounts. The multiple account of GoWild, I even didn't know it existed. I can't believe i have used that account what so ever for fraudulent actions. Normally that isn't so much of a problem because the support of those sites will just lock the account that isn't used.

As for the payment account i use. Same as with Multiple casino accounts, they lock the other ones so i can use one without committing fraud. I registered and verified that account i use, which made all the deposits to GoWild. That means that all the money I played with is the money that comes out of my bank account. Then it will be only fair that when i play with that money and win something, i should receive that. That's what i thought, but clearly i'm wrong.

Don't get me wrong. I'm not critisizing, I only want to understand why it's fair that i played with my money send threw an e-wallet account, winning money with that money what gets taken away because of the fact i got multiple "ghost" accounts i don't use.

I hope i'm not asking too much, but if you can explain that I would really appriciate it. It will help me find peace with it.


Note that clickandbuy has unblocked my account because i send them my identification documents they asked.

Again, please don't get me wrong. I'm not critisizing. Only trying to understand.

sincerely bothektiek

how can you not know of multiple accounts?  Get real, you tried to scam the system and it would not let you.  Good grief, get over it, this is what makes it hard on us players who do things right.

I've had some occasions where I've registered @ a casino, didn't play @ for a couple years for whatever reason (got a new computer & didn't remember about that certain casino, etc.) & re-registered, NOT remembering that I already had a registered account there.  It DOES happen.  An example is Victoria Palace; they alerted me 2 multiple accounts & simply deleted 1 of them.  Some players r registered at so many casinos that it's not hard 2 believe they can forget about which ones they've actually played at.

And while I do sympathize w/ bothektiek, I also c the casino's point of view.  They don't care what the reasoning is behind multiple accounts, despite the fact that it could truly b an honest oversight, but they have their rules & typically will not make exception.

if you only knew the lengthy and thorough check that i do for every single new site i join...as player i believe it is our own responsibility to ensure we not only read and understand the t&c, rules and policies...but to also adhere and abide by them. prior to this practice anytime i had won anything, especially with a freechip, i honestly would not be confident that i would get paid and sure enough lost out on two nice ones. now...i never have a problem..small payouts...large payouts...i got them all. they only thing that stands in the way of getting paid is not the casino....it's me not cashing out when i could have...lol...this i'm still trying to figure out as to why i don't...but anyway...i won't go there... lol...

bothektiek sorry for the bad news...i'm one those who for some reason has to learn the hard way before it sinks in...not sure if ur the same...but i do hope going forward you will bring news of your victories...all approved and paid.