Hi Cindy, Im beginning to feel like im annoying but I bought a ticket into the big prize tournament last week which entitled me to a ticket to the lowrider tournament on the 8th march, well I didnt get a ticket and when talking to support they said they would pass it on to promotions but you never hear back from them by email, are you able to look into it please.
Thanks
username: Aotearoa
Hello Aotearoa,
Please, you are not annoying at all. I received an explanation of what happened, and apparently there was a technical error in automatically allowing entry to the Low Roller Tourn before it started to players that purchased a ticket to the previous tournament.
I have made sure that you will have free access to the next Low Roller, and I will send you an email from my personal address the day before the tournament confirming your free entry. My apologies and again please do not think that you are bothering me as providing good customer service to you is my first priority in which you deserve.
Best Regards,
Cindy