Warning: Due to the lack of quality customer support, Vegascasino21 is now placed on our Warning List. Such action is necessary for the following reasons: delay tactics, non payment and non responsive customer support. The LCB Administration has tried to resolve some member complaints for non payment, but unfortunately we failed due to lack of cooperation from the casino side. On top of this member complaints have escalated to the point that such a warning is now necessary. In light of this we are hoping Vegascasino21 will reach the level of service that is required. Until this can be resolved we caution our members to use discretion when playing at this casino until further notice. Our advice is to avoid this casino.

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Members Comments

• HAHAHEHE - 26/4/10:

  same here tells me resoluion to loe window 7 is what i use if anyone can help me on what to do i would love the help

• vegascasino21manager - 27/4/10:

  Hi,
  I found an article on Microsoft which will help you adjust your screen resolution. Please visit :
  
  http://windows.microsoft.com/en-IN/windows7/Change-your-screen-resolution
  
  minimum resolution required will be 1280 X 768

• pokergranni - 1/5/10:

  i downloaded the program from the lcb link and after registering and entering the lcb30 code i received the message the code was invalid. why?

• pokergranni - 1/5/10:

  scratch that last post.....great site it gave me the $30.00

• antiquenancy - 16/5/10:

  code for lasvegas21 lcb30 does not work

• shaybaby11 - 17/5/10:

  i hit it big on this casino and when i tried to withdraw they block my account said because they have my free chips and i didnt deposit unless i deposit now i can get my wiining what kind of casino is this

• shaybaby11 - 17/5/10:

  dont play here they are very forceful with you about you not depositing with them if you use their free chips

• melinadmiller - 18/5/10:

  hey player i went into my account and chat with kim told that that account is unblocked and many more things she say that you can withdraw 50 i hope you have better luck this time with them

• joshac - 19/5/10:

  Hi antiquenancy, I emailed the casino and they said: "All of your players receive 30$ signup bonus. They need to tell the code in live chat. As what happens is that they do not complete the complete profile and try to redeem the code. That’s why we make sure that the player completes the signup info and then get it." hope this helps people in future :)

• gunnylab - 28/5/10:

  My horror story far exceeds all of yours because i made deposits more than a few times on Vegascasino21. After I made 1 of my deposits I did real well and in the chat area I asked customer service to verify that I played the 60x and I qualified for a withdraw. I know how to check my play using the reports tab and click on reconcile. I needed 18,600 betting dollars. My reconcile report said i was over 19,000. The customer service rep. said I was 6,000 short to bet real big to hit the the additional 6,000 real fast. I told him to add my 2 days playing together and i was at 19,000. I told him I knew how to multiply and i was at 19,000 and I needed to reach 18,600. I was told again i was 6,000 short. I played my account to zero then wrote a not so nice email to customer service. Within a week i got a call from another Vegascasino21 employee. Very nice guy and he told me there was a computer glitch and at the time it did say i was 6,000 short. I received some free chips and told they were sorry and my business was important to them. Let me tell you all how important it was. I went back to play on the Vegascasino21 site because i was curious what would happen the next time I asked for a withdraw. On my second small deposit with a bonus I reached the goal for a withdraw. I went to the chat area and asked customer service to email me what personal information i needed to send them to make a withdraw. My question in the chat area was never answered. I sent an email to customer service and the finance department asking for the information needed to make a withdraw. The only response i got was an automated response saying they received my email and under priority response it said low. I never heard back from anyone in customer service or the finance department. Fool me once shame on you, fool me twice shame on me. Play at Vegascasino21 at your own risk. My 2 horror stories I wouldnt touch this site with a 10 foot pole. Now over a week later 3 times i have tried to unsubscribe to their emails about bonuses and even that doesnt work.

• vegascasino21manager - 28/5/10:

  Here's the player stats. I see he wagered the amount which is 40X and not 60X and did not place any withdrawal request with us.
  
  Start Date Bonus Code Bonus Name Bonus Type Template Percent/Amount Valid to Wagering requirements Deposit Received Bonus Bonus Status Priority Excluded Games Comments Created by Action Update date Updated by
  26.05.2010 00:00 VGC2103529108 info300 Bonus by percent Promo Bonus with percent 300.00% 27.05.2010 23:59 40 0.00 0.00 Expired High Blackjack, Roulette, Video Poker Garry
  22.05.2010 00:00 VGC2103528887 prom400 Bonus by percent Promo Bonus with percent 500% 40 49.66 248.30 Wagered High
  
  
  Nickname: gunnylab Real money balance: 0.00
  Casino: Vegascasino21 Bonus money balance: 0.00
  VIP level: Crystal Room Total money balance: 0.00
  Player risk code*: 0 Total bonuses: 1,980.90
  Frozen flag: no Total withdrawals: 0.00
  First deposit date: 29/04/2010 16:19:15 Pending withdrawals: 0.00
  
  I also checked your chat history. For withdrawal you need to go in Menu and place a withdrawal request.
  
  HOW DO YOU EXPECT FINANCE TO PROCESS YOUR WITHDRAWAL WHEN THERE IS NO FUNDS AVAILABLE OR NO WITHDRAWAL REQUEST FROM YOUR SIDE. ALSO COMING TO THE FORUMS AND TRYING TO BLACKMAILING THE CASINO WILL ALSO NOT HELP YOU. ATLEAST YOU SHOULD SPEAK TO SOMEONE IN SUPPORT AND EVEN IF YOU SEND A EMAIL THEN NEED TO HAVE PATIENCE TO GET A REVERT.
  
  We process payouts everyday even for player winnings which come from Free signup bonuses and also the real money player winnings. Our withdrawal processes within 5-7 working days.
  
  
  I AM READY TO PROVIDE LCB ADMIN AND LCB PLAYERS ALL THE SCREENSHOTS REQUIRED AND LET THEM EVALUATE WHO IS AT FAULT HERE.

• vegascasino21manager - 28/5/10:

  I ALSO CHECKED THE PLAYER STATS FOR SOME OTHER CASINOS. SEEMS HE DOES NOT HAVE PATIENCE FOR EVEN WAITING FOR 48 HOURS FOR A REVERT.
  
  IF YOU NEED AN INSTANT RESPONSE THEN WE HAVE CHAT SUPPORT AND TOLL FREE PHONE NO. FOR YOUR SERVICE.

• gunnylab - 29/5/10:

  MY FIRST REQUEST I DID PLAY 60X HENCE 18,600 BETTING DOLLARS !!!!!! MY ACCOUNT SAID I PLAYED OVER 19,000. I WAS TOLD I WAS 6,000 SHORT !!!!!!! THE SECOND WITHDRAW MY EMAIL SAID 40X PLAY NOT 60X MAX PAYOUT 20X !!!!!!! I DOUBLE CHECKED MY EMAIL 3 TIMES ON THAT ONE. I THOUGHT IT WAS STRANGE BECAUSE USUALLY IT IS 60X. I DIDNT EXPECT MY WITHDRAW IN 48 HOURS. I WAS ASKING FOR THE INFORMATION NEEDED TO MAKE A WITHDRAW BEFORE I CLICKED THE WITHDRAW TAB. YES I PLAYED MY ACCOUNT TO ZERO AFTER ASKING IN THE CHAT AND EMAILS AND DIDNT GET A REPLY. I WASNT TRYING TO BLACKMAIL ANYONE FOR GOD'S SAKE I WAS TELLING MY EXPERIENCE. OH AND U CHECKED MY STATS AT OTHER CASINOS????? I ONLY ASKED FOR A COUPLE OF WITHDRAWS AT 1 OTHER CASINO WHICH I AM STILL WAITING FOR. I NOTICED IN YOUR REPLY U IGNORE THE "COMPUTER GLITCH" ABOUT MY ACCOUNT LEAVING ME 6,000 SHORT AND BEING TOLD TO BET BIG SO I REACH THE 6,000 FAST. YEP, THATS MY FAULT ALSO. IF I AM WRONG TO EXPECT AN ANSWER IN THE CHAT AREA OR AN EMAIL IN 24 OR SO HOURS BEFORE I CLICK ON WITHDRAW AND IF I AM WRONG SEEING THE EMAIL I GOT 3 TIMES THAT SAID 40X NOT 60X WITH 20X MAX PAYOUT ON THE BOTTOM RIGHT HAND SIDE THEN I APOLOGIZE TO YOU. LAST BUT NOT LEAST, I STILL THINK JAMES IS A GREAT EMPLOYEE U HAVE THERE !!!!!!!!!!

• lipstick_xoxos - 2/6/10:

  Gunny next time you have a problem with a casino and your told something by live chat save the chat transcript. It is important that you can prove yourself.
  
  We all get frustrated at one time or another at a casino. I can understand your frustration. What does surprise me is that your labeled as "blackmailing" the casino. That is a bit harsh. I know it is important for casinos to protect their integrity against poor player comments. I am just not sure if accusing a player of blackmail is the way to go.
  
  Surely it is not uncommon to deal with unhappy players. What is it they say.......you capture more bees with honey?
  
  Lips

• stewart1v1v - 29/7/10:

  how do I go about getting a manager from vegascasino21 to contact me regarding a withdrawal? I have followed all the terms & conditions, sent inquiries thru their ticket system, spoke with live chat and have still been unable to receive a response to a very simple question...by the way... everytime I call their toll free number during their daytime hours...7 hours ahead of EST...nobody ever answers the phone...but at night I always get a response but...nobody from finance or accounts is in :(. why is that? I need a little help

• MommyMachine - 31/7/10:

  First of all, I don't think it's very professional for someone to post all kinds of account details in a public place, you could have emailed it or something. Just my opinion.

• stewart1v1v - 1/8/10:

  it states in the review that vegascasino 21 is filly licensed...does anybody know WHO they are licensed with?
  

• lynchie51588 - 22/11/10:

  Unfortunetly, I have been depositing on this site for about 2 months now, and just won big enough to want to cashout now. I get up to 500 dollars which is the max for my 25 dollar deposit, and I ask them for the form I need to print off and fax back so that I can be ready for the documents come monday. The guy tells me only the cashier can send me one through email. I tell him this is ridiculous and to just give me the link to the form and then he bans me for being "unreasonable"... My account is blocked.. The phone number they list for blocked accounts automated message is a nmber that says its been disconnected and the other phone number on their website says that they are unable to take calls and has said that for 3 days. These guys are flat out morons and deserve to be black listed from all users. If anyone has any idea how to get my money from these guys who now cannot be reached because they never answer emails (sent over 50 emails and are not blocked, I get the emails that i deposit so I know i recieve emails from themand I got one from support the first time about echecks) PLEASE HELP!

• vegascasino21manager - 23/11/10:

  i am sorry andrew however none of the support rep will take your abuses because they only told that they will send a form through mail. that is the reason we blocked your account. please learn some manners and then come back.
  
  20/11/10 21:40:25 Dave : Laughitoff > we do not have the link
  20/11/10 21:40:29 Laughitoff : Dave > LMFAO
  20/11/10 21:40:31 Dave : Laughitoff > we send it manually
  20/11/10 21:40:34 Laughitoff : Dave > you guys are just 100% pure genius
  20/11/10 21:40:42 Laughitoff : Dave > go home and cool off your on fire
  20/11/10 21:40:54 Laughitoff : Dave > you guys are such a bunch of useless asshole fucks
  

• zuga - 24/11/10:

  I agree that the language used was very innapropriate and that the ban was justifed. But I want to know what can be done to resolve the complaint here.
  
  Lets put a side the inappropriate language here, what Andrew has to do here in order for his withdrawal to be approved?
  
  rgds
  Zuga

• zuga - 16/12/10:

  Warning added for this casino. Players are advised to avoid playing here.
  
  rgds
  Zuga

• shahran84 - 11/8/11:

  where's is this vegascasino21manager ? Does he exists anymore ? I'm sure he knows me.. I'm still waiting for my APPROVED withdrawal to be in my moneybookers for almost 5 months already. :(

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