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• blueboy22284

  20/2/10

  Please wait for a site operator to respond.
  
  You are now chatting with 'Jen'
  
  Roland: hi
  
  Jen: Welcome to slot madness. You are speaking to Jen. How may I assist you?
  
  Roland: I am trying to login and it says to contact support, I have created a new account to show my affiliation with LCB.com by downloading through them to use their ND code. I created an account but downloaded directly from the site without connecting through LCB, can you delete the account roy222010 and unlock blueboy222 please
  
  Jen: one moment please
  
  Roland: thx
  
  Jen: you can only have one money account in online casino ,and the valid player |ID will be the one you opened first which is roy222010.
  
  Jen: therefore we can not open blueboy222,and you can only be able to get your ND code when you download the casino from the affiliate site and not our casino
  
  Roland: I understand only having one account, can you delete roy222010 and leave open blueboy222. I had this issue at another rtg and was no problem, I would like to use the nd code JCND1 but it will not let me because I had downloaded and created the account direct from your site instead of through LCB, I am just trying to correct this
  
  Jen: if you have downloaded the casino from our website ,you will not be able to get your ND code as it will advise that it is not associated with the correct affiliate.
  
  Roland: I understand this
  
  Roland: I am trying to correct the mistake
  
  Roland: I have been affiliated with LCB for a lil under 2 years, I am not trying to pull one over on you. I know it withing your ability to correct this with me, can you help?
  
  Jen: we can not be able to anything inregards to that ,we are not able to reverse it
  
  Roland: the account roy222010 can be deleted and blueboy222 left open, this should correct the mistake. Will you do this for me please?
  
  Roland: my affiliate id for LCB is blueboy22284
  
  Jen: we are not able to delete an old account we can only delete the new one ,and the system automatically restrics you from logging in if you happen to have another active account
  
  Roland: then can you credit my account with the bonus in consideration of my error?
  
  Roland: my affiliate ID is blueboy22284 with LCB, this can be easily verified before I playthrough this ND bonus and I would have to make a deposit in order to withdraw if cleared.
  
  Roland: I would like it if you could credit me the bonus trusting that my affiliation will be verified within a reasonable amount of time.
  
  Roland: I am going to post this conversation on the site and request that admin help me to resolve it, I am sure they will contact the casino and verify my affiliation
  
  Roland: Just a little trust on your part and a few clicks to keep a potential customer interested.......
  
  Jen: your affiliate will not be verified as you downloaded the casino is our website so you have forfieted your ND coupon
  
  Jen: it is not a trust issue believe me , it is the catch associated with the affiliation and you have another account active and that is not allowed
  
  Roland: I will continue with my plan knowing that LCB admin will have more success in helping me, I have had this issue at another RTG and it was easily fixed by the LIVE support I am not understanding what is going on with you and/or your team. You are not going to try and help me just dismiss my issue?
  
  Jen: i can give you $ 10 ND
  
  Jen: that is the best i can do for you
  
  Roland: cool, I just want to try it out- I have been playing at bodog and looking for a new rtg to take its place.
  
  Jen: i will credit that on your account ...one moment
  
  Roland: that is what I am talking about, you looked at the issue and produced and easy solution, thank you! I will def post this now to show potential downloaders how your support staff are doing a great job in ensuring the satisfaction of its current and potential depositers.
  
  
  took a little work but they were able to rectify my mistake! good luck all and thanks LCB

  

• pokergranni

  28/3/10

  When I tried to redeem the bonus code LCND1 as listed, I received the message the code has expired. Wonder Why???

  

• gmagma

  20/1/11

  UP DATE YOUR CODES PLEASE THANK YOU.

  

• Kathleen Silver

  2/9/11

  I WENT THRU HECK AND ROUND AND ROUND WITH LIVE HELP AND THE CODE LCB25 IS NO GOOD!! WHAT THE HECK! I waste more time trying to get these sites to credit these codes and more and more - none of them are any good or expired! Someone needs to set these people straight or u need to get it straight.

  

• zuga

  2/9/11

  Hi Kathleen Silver,
  
  I understand your frustration but do NOT appreciate your tone. If you private message me your user name Ill contact them regarding this bonus issue.
  
  Admin

  

• Melcb

  8/9/11

  Hi Kathleen,
  
  I contacted the rep and they informed me that the code is still valid. Please send me your username and i will have it credited. If Zuga hasnt already done so for you.
  
  

  

• Melcb

  19/9/11

  Hi Kathleen Silver,
  
  You signed up 2 accounts at Slot Madness both under different affiliates. Unfortunately you are ineligible for this LCB free chip

  

• masskat

  7/5/12

  this is by far my favorite casino..the bonuses in the games come frequently- you can win a very decent amount of money hitting the bonuses with small amounts per spin spent. I have only hit the game jackpots 2 times in my life and both were on this casino and I think live chat is extremely accomodating..after a couple of deposits they always give me free chips without me asking for them..

  

• christinef

  28/6/12

  i never can find the promo money..
  

  

• orangebloosom

  29/11/12

  I love this casino too, well up until a week ago, I was always depositing using a visa card now there telling me that i can only us western union or money transfer for security reason I have no idea what that means I wish someone can explain that to me.

  

• zuga

  30/11/12

  Some of the USA faced casinos are struggling with money processing due to strict legislation. So if you are based in US then it's prolly why you got limited banking options now.
  

  

• hubertus22

  21/5/13

  When I tried to use the code: LCB30 I received the message it had expired.

  

• miinutes

  31/5/13

  There favorite comment and never a reply from payout, sent 5 emails and nothing: Every person in chat sounds like a robot. What good is chat if you can't get any answer, I don't need to know payout was approved I can see that, what I can get info on is the review part of it and they can never tell you anything. Poor networking on there part 19 days and still no payout...what the heck....
  
  Steph: Once your payout has been approved all of your inquiries will be handled by the Payouts Department. Their schedule is from Monday thru Friday from 11 am until 7 pm EST.
  
  Steph: Please send an email to payouts@slotmadness.com
  
  Steph: They will get back to you as soon as possible.
  
  
  Steph I don't there is no such thing as the payout department becasue even when I talk to chat in the morning they can't contact them sounds to me like a delay tactic...