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Ruby Royal - CLOSED 7/2015

 
This casino is TST approved powered by Rival software
Warning: Players are advised to proceed with caution. Too many reports of slow and denied payments. Non responsive and slow customer support. Aside from slow withdrawals players are now reporting "security checks" which can take from 60-90 days. During this time players are not allowed to cash-out. This is nothing but another stalling tactic. Players are then being told they won't be paid because they haven't played enough recently??!! More Information

Jurisdiction:

Curacao

Cashout Limits:

$500 Weekly

Cashout Time:

Long delays and non payments.

Overview

LCB has placed all Revenue Jet casino brands on the Warning List. We strongly encourage players to avoid Onbling, Loco Panda, Grand Parker and Classy Coin. The group is known for delays in payouts if they even pay at all. Owner Milore Limited has ties to Affactive, which includes several other rogue brands with predatory terms and conditions. All brands within the group have received numerous complaints posted on our forum and at this point, the casino rep has stopped responding to both players and LCB staff.

Integrity/Trustworthiness

Ruby Royal has been getting away with attracting players by offering big bonuses worth thousands and not paying out when they win. It’s no wonder they no longer respond to communications with the number of players they’ve ripped off. Players have lost all faith in these brands not only because of the terms on conditions, which are bad, but based on the fact that they don’t follow them. Implementing rules as you go along never goes over very well and this is exactly what they’ve done with random security checks. Several months to complete? No one has time for that!

Complaints

A representative from Revenue Jet joined the LCB forum in 2012 and from then on the thread was a very active one. Players had issues with payouts, account closures and document verification. The rep addressed the issues on the forum but eventually disappeared.

One problem that has come up more than once is players logging out and coming back the next day only to find that they’ve got no money left in their account. Explanations of multiple accounts have been given but with the overall nonpayment history the explanations are difficult to believe. In these cases deposits are to be returned to players but many have waited weeks to months to get their money returned.

Players who meet every demand the casino makes have still experienced delays. The most common direction from the casino is to send in proper documentation. Players comply only to be told that their documents did not pass verification. The process starts all over when players resend documentation and can take a quite a long time to resolve, if it’s ever resolved at all.

Among the most controversial rules that this casino and its sister sites have come up is the random security checks. Players are verified but are somehow randomly selected for these checks when they request a withdrawal. Many players have been burned by this process, which takes up to 60 days to complete.

The Revenue Jet forum topic is available here.

Withdrawals/Terms

If only #12 was of the T&C’s was actually true. Players have been known to wait much longer.

“Custom approval: Based on player status such as a VIP player, all withdrawals requested will be reviewed, approved or denied within 6 business days of the request being made.”

You get special treatment as a VIP with a 6 day approval process while all other players can wait 10 days. With all the delays players that have never been paid are probably wishing it was just 10 days.

“13. Some bonuses may include cashout limits on winnings which are equal to 10 times the amount of a player’s deposit. The casino reserves the right to exercise this limitation at its discretion. Cashout limits will be determined by casino management according to a player’s level and recent account activity. Any account may be subject to review. While under review, any pending withdrawal request may be reversed with the requested amount returned to the player’s account.”

Customer Service

Live Chat

Player Support: support@rubyroyal.com

Finance: finance@rubyroyal.com

US toll-free: 1-888-983-1844, 1-844-895-0583

UK toll-free: 44-800-058-8269

France toll-free: 33-80508-0087, 33-80508-1006

Germany toll-free: 49-800-724-1067

S. Africa toll-free: 27-80099-9373



Withdrawal Info

Minimum Withdrawal: €/£/$ 100
Minimum Deposit: €/£/$ 25


Cashout Times and Limits:

Cashout Times: Long delays and non payments.
Cashout Limits: $500 Weekly



- reviewed by Glo Wood, last updated 2015-07-24

Please Note: The following countries are restricted at this casino: Anguilla, Netherlands Antilles, Canada, CW, United Kingdom, Guam, Hong Kong, Indonesia, Israel, Cayman Islands, Saint Martin, Macao, Poland, Puerto Rico, Palestinian Territory, Romania, Singapore, Tokelau, Ukraine, British Virgin Islands, United States Virgin Islands. more...
View mobile review

Ruby Royal - CLOSED 7/2015 Screen Shots

Banking at Ruby Royal - CLOSED 7/2015

Ruby Royal - CLOSED 7/2015 supports banking methods in their casino for both deposits and withdrawals by Skrill-Moneybookers and Neteller and only deposits by Visa, Ukash, Paysafecard and MasterCard and only withdrawals by Wire Transfer.

Wire TransferMasterCardNetellerPaysafecardSkrill-MoneybookersUkashVisa

Currencies and languages supported:

The currencies that Ruby Royal - CLOSED 7/2015 allows to be used in casino accounts are Euros, South African Rand, U.S. Dollars, AU Dollars and U.K. Pounds They also offer the online casino interface in 3 languages being French, English and German.

FrenchEnglishGermanEurosSouth African RandU.S. DollarsAU Dollars

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Rival Casino Jackpots

Jackpots at Ruby Royal - CLOSED 7/2015:

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Money Magic $39,671 Review  
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3 of the slots at Ruby Royal - CLOSED 7/2015

Members Comments

  • 08/09/09

    Requirement is not 250x. It's 25.48x (or $280). Simply deposit $25 (min.) of your preferred method, and then withdraw with the same method a total of $80 (if you reached the maximum bonus).

  • Serbia Luckynn

    09/09/09

    Updated the slots requirement. All other games count 10% towards WR, therefore 150 x d+b ( 250xb for free chip )

  • majjadok

    05/12/12

    Please help me I ask withdraw before 7 days and till now nowbody did not contact me, i sending email but no reply.Can you help

  • Serbia zuga

    05/12/12

    Please email me at zuga @ latestcasinobonuses [dot] com .

    Ill need some additional info regarding your case before we contact the casino.

    cheers
    Zuga
    LCB Admin

  • majjadok

    06/12/12

    Dear
    Did you recived my email ?

  • Serbia zuga

    06/12/12

    Yes email received. Sending a reply now.

    best
    Admin

  • majjadok

    15/12/12

    Money is at least on my account.Many Thanks for your support

  • Serbia Lootva

    05/03/13

    Finally, one place you can hang out with your US friends! That doesn't say that all other countries are allowed and I suggest that you check the requirements asap.
    They have an interesting offer for LCB fans, so you can get a 100% up to $100 Bonus on your first deposit, but also a 100% Cashback on all losses, which is something I have never seen on other sites.
    This site really looks classy and if nothing else, this would be a good reason to check it out. You can decide if you want to download the software to your computer, install it and play it from there, or just do the regular instant game thing through your web browser.
    They are using Rival software, which is to say that you get some really great games that are among the best I have seen so far. If you are a fan of slots, make sure that you check the I-Slots, which I ended up playing all the time.

  • Italy udacia

    11/09/13

    the link doesn' t work..

  • Norway Siawer

    29/03/14

    Hello All, I have a request of the editors change your information about access for Polish players, Poland does not even have a selection of countries during registration. Also, my chat with support confirmed restrictions. Thanks and cheers :)

  • Serbia Luckynn

    29/03/14

    Thanks for heads up Siawer.

    Luckynn

  • Montenegro rajkrajk

    02/04/14

    great casino, but I had a lot of trouble when it come to the cash out.. so be careful

  • Macedonia seculla

    13/04/14

    Very good casino from Playtech. Fair and friendly chat support, but sometimes they know to be slow on replying. I'm a depositor here, and I've cashed out from this casino. Normal payout time, not so fast, but not so slow :D So I recommend this casino to players

  • Slovakia (Slovak Republic) mrohacek

    15/05/14

    this is one of the better series of these bonuses :) having very positive experiences with this casino, mainly with their support and smooth withdrawals, I can say that I am very satisfied after cooperation with this organization. 4/5 ! min

  • Poland yellonek

    06/06/14

    ruby royal is one of better from rivals and they are having nice sign up bonus, they gave me it so I went to it, site is satisfying and good however I am not lucky with this one they are average in promotions but cashable , good organized lobby and support at good level 4 stars

  • Croatia leostar

    18/06/14

    do not deposit in this casino,they are cheater.I deposit 25 via skrill and they never put money on my account.I try to contact them and every time they told me to wait.Past more than month and still nothing.THIS CASINO IS FAKE

  • India premsharma16

    23/06/14

    One of good Rival casinos... Thanks LCB for the No deposit bonus..

  • Slovakia (Slovak Republic) mrohacek

    03/08/14

    I would like to change my opinion for now .. Got another free 10 promo, wagered, but cancelled withdrawal because of multiple promotion in a row.. shame.

  • Kenya Efti

    19/08/14

    Ruby Royal is supposedly one of the more reputable Rival casinos but my experience there was pretty much par for the course. I claimed an exclusive welcome free chip, which I lost, and later considered depositing with a bonus offer - only to find "No promotions available" in my account any more.

  • France, French Republic franee

    10/11/14

    I decided to give it 5 stars because it's one of the best Rivals. They are very trusted which is really important these days I can say they also have on eof the biggest deposit and no deposit bonuses so I am pretty sure it's one of the best Rivals around

  • United States CASINOMANIAC101

    29/12/14

    Fun casino to play at. Not my favorite of all time but well worth a 3 Star rating. I like the games but the bonuses really aren't the greatest that they could be.

  • United States rena35

    06/01/15

    I have an account with this casinos from a long time ago but I never deposited at this casino. It is really hard now a days to find a good Rival and seeing the warning sign just further proves that point. When i played the freebie, it did not last long at all.

  • United States trayber

    14/02/15

    Seeing the warning is a big sign to avoid this casino until they start to prove themself and start paying the players. I still have an open issue from a year ago when I got disconnected from a bonus round on a $5 bet and when I reconnected my bonus didn't resume and support wouldn't help other than say its ok bonus come often and wouldn't reimburse me except for a $10 free chip with a max cashout. Very dodge casino beware of the warnings and do not play here.

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