Members Comments

• jerry33

  22/10/11

  I play real vegas they are slow in paying my winning right now I'm in a hole I'm keep begin told it on process it been a month now and it still begin process i think they are holding back don't want to pay me everyday I'm asking about my winning I'm so stress out about it i email them they don't get back to you I'm tired.

  

• flyinglow

  7/2/12

  They don't pay! Won $5050.00 and all I get is lip service and a bunch of excuses. Sent my banking info 4 times and it has been 21 days . Here is a transcript of one chat, most ridiculous-
  
  
  Please wait for a site operator to respond.
  info: You are now chatting with 'Arly'
  you: I am waiting on a withfrawl
  you: from Real Vegas
  Arly: may i know your login name?
  you:
  Arly: thanks, one moment
  Arly: thanks for waiting
  you: ok
  Arly: upon checking your account, it shows that you have wagered $12,044.40
  Arly: the coupon bonus that you redeem has a wagering requirement of $15,000
  you: well, that would be incorrect, but go ahead
  Arly: so, you need to play more once you have reached the $15,000
  Arly: that is the best time to make a withdrawal
  you: ok, send me a detailed history of my paly, I am showing that I wagered $24590 for that coupon
  Arly: my apology,
  you: I think you are mistaken.
  Arly: i doubled check your account
  you: you are looking at someone elses account
  Arly: and you have wagered $76,792.50  on slots alone
  Arly: my apology
  you: ok, then send it to me in an email with the play history, and I will send you what I have logged
  Arly: its okay sir,
  you: so when can I expect a withdrawl to be in my account?
  Arly: you have wagered the bonus
  Arly: my apology, that is why i double check on your account to make sure
  Arly: right now, all the documents have been forwarded to the accounts department
  you: ok, so what about the wihdrawl request?
  Arly: and they are processing your withdrawal
  you: and when will it be paid
  you: exactly?
  Arly: once we have the new updates coming from them, we will notify you
  Arly: my apology but we don't have an exact date  of the release of your winnings
  you: Would it be better if I called my Credit Card company and had them do 5 thousand dollars worth of chrgebacks?
  Arly: but normally, once your winnings are ready to be sent, somebody will get in touch with you to know /verify your banking informations
  you: It would save your accounting all the trouble of doing the paperwork and they seemed to be overworked anyway
  Arly: one moment sir, i am coordinating with the management about your request
  Arly: kindly stay on hold
  Arly: The management is now processing your withdrawal. You will receive an increments of your winnings next week or the week after. No need for you to contact your bank
  you: No, I will need a payout tonight or tommorrow, it already has been 10 days and no commitment from you to honor the withdrawl.
  Arly: We do apologize for the delay. We need to send payout's in bulk. Rest assure that we are putting this as our priority.
  you: You don't need to send payouts in bulk. You can send them indivdually.
  you: I will contact my bank tommorrow and have them do a chargeback for all the deposits I have made, as you are not fulfilling your agreement.
  Arly: Sir, it would be better if you could give us few more days to process your withdrawal. I assure that you will receive this in the coming days
  you: Send me a confirmation of a wire transfer to my bank by tommorrow morning and we can get it settled. I should take about 15 minutes to do a wire transfer.
  Arly: I will forward this to the management
  Arly: Is there anything else that i can help you with?
  you: Well, you do what you need to do.
  Arly: Okay. may have your wire details so we can send it right away
  Arly: I need your Banks name, Account number, Routing number, and swift code please
  you: You already have my wire details and all other documents that I sent, twice.
  you: why don't you have them?
  Arly: One moment please. I will double check this
  Arly: thanks for waiting
  Arly: my apology sir, i cannot locate your wire details, can you please provide me the info so that the accounts department can wire your winnings immediately?
  you: standby
  Arly: i need your account number
  Arly: thanks
  you:
  you: What else do you need?
  Arly: your account name please
  you:
  Arly: thank you
  Arly: the first installment will be out for the next 24 hours
  you: what do you mean by installment?
  you: I have never been to a casino that paid out on an installment plan
  Arly: we  need to send in with two installments to avoid picked it up by irs
  Arly: the 2nd installment will go out after a few days
  you: so one will be sent tommorrow?
  Arly: correct
  you: ok good, thanks.
  Arly: the first half will be out tommorrow
  you: see you later
  Arly: no probl;em
  i
  Arly: is there anything else?
  you: no, thanks
  Arly: thanks for chatting
  

  

• Kalamansi

  14/3/12

  I played real Vegas online last year! And I submitted all the ducuments that they required.. 2 days later I played and won $350 that's was October 13, 2011. I request snk wire transfer.. until now I'm waiting 5 months, I always chatting with, them asking about my withdrawl.. They asking my user name and which casino site that I have acct with.. They keep saying the same stuff to me over and over like a broken record, "Still being process once approve the will contact you by email or phone.. That's all I hear from them everytime I talk to them.. I've been scam on this damn casino!! Oh by the way that damn jack at the there financial department, I think his fake, I think there's no jack by that name.. Please Don't play on this casino Real Vegas online.. There fraud!!!!

  

• zuga

  14/3/12

  Hi Kalamansi ,
  
  Im sorry to hear you are experiencing payment issues here. This is exactly why we have them on our blacklist.
  
  Hope you will get your money eventually.
  
  best
  Admin

  

• Kalamansi

  14/3/12

  @ zuga yeah I didn't know that damn casino is like that.. I found lastnivember that I search online on the casino review , and saw real veagas online was on the blacklist.. I hope so, thanks! It's easy for them to take out money from people's credit card, but hard for them to payout..

  

• flyinglow

  9/5/12

  Update: Of the $5000 they owed me, they took 3 months to payout $2500. That took about twenty phone calls. Now it is 5 months later and still getting the excuses.
  
  I would not play there.

  

• yobaboy

  25/9/12

  real vegas ran a $100 free to play achilles slot,well i played and made playthrough and the money became withdrawable and the conditions came down and all the little locks came off the other machines,so figuring this money is now mine to play i tried a tourny and lost right away,i played nothing else in the meantime,i called real vegas to inquire about my win and was told now the money is forfit even though i made playthrough because i played a tourny spending $10 and losing in the process.is this the way it is? cause i could not find any rule anywhere on their site about it.is there any thing i can do? thanks yobaboy