Prism Casino

31Comments
1.6 stars (based on 130 votes).
Prism Casino welcomes players from United States.
 
powered by Real Time Gaming software
Warning: Please be advised that you can expect slow delayed payments, delayed withdrawal tactics and voided winnings from this casino group. Prism Casino is part of the Virtual group, and has been known for offering a quantity of no deposit bonuses. This is one of the reasons why they have been under attack by bonus abusers, fraudsters, multi accounters etc, making it harder for regular players. That of course is not an excuse for their long and delayed payments. They do pay eventually if the player meets all the terms and conditions. Please note that if player breaches even the slightest rules, they can expect winnings to be voided. Its up to the players discretion to decide whether to play here or not. We ask you to proceed with caution with this casino group.

Jurisdiction:

Costa Rica

Cashout Limits:

Arbitrary

Cashout Time:

Pending time: 7-10 business days; E-wallets/Wire Transfer: 1-2 Months
A prism shows the beautiful colors in an entire spectrum. Prism Casino has an entire spectrum of casino games that is a complete full casino. The homepage has a soft array of colors with a bold array of games to choose from. The homepage displays some of the favorite games among players. Everything you need or want to know is available right here before making a decision to download the software. Prism Casino is part of the Virtual Group of casinos. All games are accessible by download version only.

Software/Security

Prism Casino is a Real Time Gaming (RTG) software site. As the name implicates the graphics on the gaming are about as real as any player will get to a land based casino. The quality in graphics coupled by superior technology make this among one of the leading software in the online industry today. Your email, name and home address will never be sold to a third party and are kept confidential. Any winnings are kept private and are never shared unless required by law. Technical Systems Testing randomly tests the site for fairness in gaming. All sensitive information is encrypted and can not be read as it transmits from your computer to the casino server. The highest level of security is implemented to safeguard all personal and financial transactions. Prism is RGN certified ensuring that all wins are random and fairness in game play turnout.

Bonuses/Promotions

New players will be welcomed with a free no deposit chip to tryout the games before making a deposit. Prism Casino offers players a large deposit bonus when making their first deposit. RTG casinos use a unique codes for all bonuses and promotions. Claiming these codes is as simple as going to the cashier and clicking on 'Redeem Coupon' tab. Your bonus will immediately be made available. Players should use caution when redeeming a free chip and promotional offers to prevent bonus abuse. Players who play often enough will be included in the VIP program. There is four levels of VIP. The highest level of VIP is the Highroller with benefits that include: higher payouts per week, 10% monthly insurance on losses, cashout up to 3x with free chips and cashout up to 2x with comp points. Other VIP levels include Silver, Gold and Platinum.

Games

There are over 80 games to choose from. Real Series Slots include Random Jackpot cash prizes with a counter that grows into big money that reach into 1000's of dollars. Some of the slots also include Minor Jackpots for a smaller cash prize. Players can also enjoy Video Slots, 3 Reel Slots and 3 Reel bonus Slots. Some popular slots are: Triple Twister, Aztec Treasure, Enchanted Garden, Loose Caboose, Mister Money, Cleopatra's Gold and Mystic Dragon to name a few. Progressive Jackpot game include: Aztec Millions, Caribbean Stud, Caribbean Hold em, Crazy Dragon, I.R.I.S 3000, Jackpot Pinatas, Let em Ride, Mid Life Crisis, Shopping Spree and The Shark. Besides Table Games and Video Poker there are Specialty Games available. Unique games include a variety of 21 games, Keno, Craps, Hot Dice, Bonus Bingo and Lucky 8's.

Customer Support

Live Chat, Phone: Toll Free (US) 1-866-887-7476, Free Phone (UK) 0-800-9177272, Email: support@prismcasino.com

Casino Representative

View Direct Casino Support thread for this casino representative.



Withdrawal Info

Withdrawal limits: Arbitrary


Cashout Times and Limits:

Cashout Times: Pending time: 7-10 business days; E-wallets/Wire Transfer: 1-2 Months
Cashout Limits: Arbitrary



- reviewed by Ava Jackuard, last updated 2014-11-14

Please Note: Only the following countries are allowed at this casino: Andorra, Anguilla, American Samoa, Austria, Australia, Aruba, Barbados, Belgium, Bermuda, Bahamas the, Switzerland, Swiss Confederation, Cook Islands, Chile, Germany, Spain, Finland, United Kingdom, Greece, Guam, Iceland, Japan, Korea, Cayman Islands, Luxembourg, Monaco, Marshall Islands, Northern Mariana Islands, Martinique, Montserrat, Mexico, New Caledonia, Norfolk Island, The Netherlands, Norway, Niue, New Zealand, Puerto Rico, Portugal, Portuguese Republic, Sweden, San Marino, Tokelau, United States, Uruguay, Eastern Republic of, Holy See (Vatican City State), Venezuela, British Virgin Islands, United States Virgin Islands, Mayotte, South Africa. more...

Prism Casino Screen Shots

Banking at Prism Casino

Prism Casino supports banking methods in their casino for both deposits and withdrawals by Neteller and only deposits by American Express, Visa and MasterCard and only withdrawals by Wire Transfer, QuickTender and Check (Cheque).

American ExpressCheck (Cheque)Wire TransferMasterCardNetellerQuickTenderVisa

Currencies and languages supported:

The currencies that Prism Casino allows to be used in casino accounts are U.S. Dollars The casinos only language that is currently supported is English.

EnglishU.S. Dollars

Live Casinos

Offers the following live dealer casino games: Live Roulette, Live Poker, Live Blackjack.

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All Codes

No Deposit Codes

50NAUGHTY14/12/14
CBC75PDEC14/12/14
PDEC100FC20FS07/12/14
B9NCF07/12/14
QNGXE30/11/14

Jackpots at Prism Casino:

Name Value Software    
Midlife Crisis $1,884,095  
Shopping Spree $1,884,095  
Jackpot Pinatas $1,765,642  

3 of the slots at Prism Casino

Members Comments

  • langelicola

    06/10/08

    PRISM ONLINE CASINO IS THE BIGGEST RIP-OFF OUT THERE DO NOT UNDER NO WAY PLAY AT THIS ONLINE RIP OFF AFTER PLAYING THERE FOR SEVERAL DAYS AND FINALLY WINNING THEY HAVE GIVEN ME EVERY EXCUSE IN THE BOOK NOT TO PAY,,THEY ARE RUDE AND DON'T ANSWER ANY E-MAILS THEY WILL LEAVE YOU SITTING ON HOLD WITH THEIR LIVE CHAT!!!PLAY AT SILVER DOLLAR THEY ARE THE MOST RELIABLE THAT I HAVE COME ACROSS!!BUT WHATEVER YOU DO DONT PLAY AT PRISM!!

  • joenkar

    15/11/08

    Do not play at Prism Casino or any casino in the Virtual Casino Group. I deposited funds, played for a couple weeks, and only requested to cashout $300. I emailed their accounting department my authorization form and forms of ID the day I requested my withdrawal. Over three weeks later they locked my account and will not give me a reason why. I have played at numerous other online casinos and never had any problems. Please, don't waste your money or your time! Don't get ripped off by this rogue casino!

  • lampmandon

    02/03/09

    Prism Casino RIPPED ME OFF! I hit a jackpot for $10,700 and they refused to pay me. They said I deposited while the winnings were in my account. What a crock of crap! They will do anything to get out of paying you a jackpot. THEY ARE CROOKS! They take your money and will not pay you off. They took my 10,700 out of my account and refuse to pay me a dime. The even kept the 30.00 I deposited in the beginning.DO NOT WASTE YOUR MONEY OR TIME!!!! Something should be done to shut these theives down!

  • mike o

    21/04/09

    A lot of these casinos powered by rtg are bogus. ndcasinoportal list prism and others as "rouge" or do not play. I've hit 4 random jackpots while playing with no deposit money. What are the odds of even hitting one? I think they knew I couldnt collect so they let me hit them. Did you see how high Rudolph's Revenge random jackpot is on some of these sites? Over 30k on one. Yeah like someone is really going to win that money.

  • nhm127

    11/07/09

    THIS CASINO IS A TOTAL RIP OFF!!!!
    They don't pay winners...The don't respond to emails except to say, "you'll hear from us within one businss day," (AND NEVER DO!!) and tell you the games you were allowed to play for money won't pay you, yet they don't say, "you're playing for "play money." Also, no senior management is available to resolve problems....my problems have been going on since may 22. If anyone knows which commission controls this casino and how i can reach them i'd sure appreciate it.

  • prism aff mngr

    03/08/09

    Hi everyone,
    I'm really sorry to see that some of you have had bad experiences in Prism. I started as the Affiliate Manager a few weeks ago and now that I'm up to speed, I'll continue checking this site on a regular basis. If you have a problem and the casino CS can't help you, please post and I'll do my best to help.
    But please, please (and this is my advise when playing in any casino):
    1. If you request a bonus, make sure you know the wagering requirements BEFORE you start playing.
    2. If you have winnings that you'd like to cash out, especially if you used a bonus, DO NOT make another deposit or use another bonus while the winnings are in your account. First request your withdrawal, and contact CS to be sure you know the steps to follow (keep a copy of any chat). This way, you'll always be sure you're not breaking any terms and conditions.
    I would like you to always get your winnings, and terms and conditions in this casino are not much different than any other casino, just please make sure you know what they are.
    Continue enjoying Prism Casino and Good Luck!
    Ingrid Evans

  • nhm127

    04/08/09

    ABSOLUTELY AMAZING. PRISM CASINO DID RIGHT BY ME.
    In my last comment I told everyone about the horrible experience I had with Prism Casino.
    That was before I contacted Ingrid Evans, who is the affiliate manager for Prism. When I told her what kind of problems I had she made them right!
    I strongly suggest anyone that has a problem to contact her. She has told me that she'll do everything in her power to make things right.

    She can be reached by email @ ingrid@prismaffiliate.com. Don't forget to tell her that "Norm" referred you.

  • massit

    02/11/09

    DO NOT REGISTER! I did won but they refused to pay me. They have huge list of countries they are not paying anything. This is the casino that keeps inventing excuses for not paying anything (at least making everything as hard as possible). Total shit hole.

    DO NOT WASTE YOUR TIME, like i did!

  • prism aff mngr

    24/12/09

    Massit,

    You should always check for restricted countries before playing in a casino, most casinos (if not all) restrict countries. Unfortunately there are places with a very high index of fraudulent activity and casinos have no option but to restrict them.

    Prism does not invent excuses, our Terms and Conditions are very clear in the website. If you have any questions at all, you can contact CS or I can also be reached in the forum.

  • prism aff mngr

    24/12/09

    Hi everyone,

    If there's anything you need regarding Prism casino, please don't hesitate to contact me, I'm available on the Direct Casino Support section in the forum.

    Enjoy our bonuses and good luck!

    Ingrid Evans

  • akessler

    01/02/10

    im trying it ill post and let you know!

  • marie7788

    26/06/10

    Well I received the $75 free chip. I was able to win and meet the playthrough requirements. I cashed out for the max $150. I cashed out on May 17th and I received my money in my quicktender account on June 25th. It took a long time to receive my money, but they did honor the cashout and pay me! If you go to live help to find out about cashout delay they are clueless and refer you to the accounting dept., and the accounting dept. never returns emails and is never available for live help. However, Ingrid(manager)is GREAT and is the only one to get in contact with if you need help with anything! Ingrid is great and I got paid even if it did take a while!

  • DallasPokerPro

    10/03/11

    Heres yet another bonus! NEWFORTUNE50 good for 50$ at prism casino
    Claimed a bonus from this casino.

  • sturrat

    11/06/11

    Well I am one of the ones that got screwed. Deposited 150.00 and got a 300% bonus for one particular slot with a 100% play through. Played through it and still had around 520.00 left. Went to play black jack and got up to 2270.00 and cashed out. Here is the chat with the operator after I requested a withdrawal....

    info: A site operator will be with you momentarily.
    info: Hi! Thank you for using our LiveChat Service. This is 'Olga'. Please verify your Email and Phone Number so that I can assist you.
    asturr: two things, one...my phone number has changed. and two....how long does it take to process a withdrawal once you have the verification form
    Olga: Our time frame to approve a withdrawal request is normally 7 to 10 business days, these business days are taken from the day your account is certified with all documents. After approval the withdrawal will be sent out during the next 15 to 20 business days.
    asturr: ok
    Olga: Please provide your new number to update the information
    asturr:
    Olga: Allow me to update the info
    asturr: i put my old number on my deposit request since its already filled out
    asturr: sorry withdrawal request
    Olga: It has been updated in your profile
    asturr: thanks
    Olga: Is there anything else that I may assist you with?
    asturr: yes, my withdrawal request says i wish to be paid cash deposit - WU, what is that
    asturr: also, was there any restrictions on the bonus i used
    Olga: Western Union
    Olga: allow me to check
    asturr: i would rather get a check
    Olga: 300% No Restrictions Match
    Olga: New Slot, Mice Dice Only
    Olga: No Playthrough
    Olga: No Max Cash-Out
    Olga: Redeem: MICEDICE300
    Olga: I apologize but for withdrawal for over $100 the money will be sent via Western Union or Money gram
    asturr: where would i pick that up
    Olga: Withdrawals department will contact you when the withdraw is approve
    Olga: And ready to be send
    asturr: ok thanks for all the info
    Olga: Your very welcome!
    Olga: Is there anything else that I may assist you with?
    asturr: nope

    Now I went to log into my account and I cannot log in. Went to customer service and was told i cannot play there any more per managerse decision. Don't play at this casino every!!!!!

    Here is the transcript of the latest chat....

    asturr: hello
    Tom: Hi how are you?
    asturr: why cannot i log into my account
    asturr: are you there
    Tom: Yes, I'm typing
    asturr: still typing?
    Tom: Your account has been closed because , as per manager decision, you are not allowed to play in this casino....
    asturr: what about my withdrawal request
    asturr: and why am i not allowed, because i actually won?
    Tom: All funds will be removed and your deposit will be refunded
    asturr: this will make a good review for your casino
    Tom: No, that would not be the issue, but I, as customer service rep, do not handle that info.... Please write to the manager: manager@prismcasino.com
    Tom: for an explanation
    asturr: i will do that, can i get a copy of this transcript emailed to em
    asturr: me
    Tom: You may request the copy as soon as you close this chat.... you may also copy this entire chat and paste it to a word document

  • susanmorris

    16/08/11

    I notice that the last comment in here was way back in November. I would like to hear from someone who has had more current experiences with Prism.
    I have played with Prism and affiliates for quite a while but have never won enough money to try to withddraw any. After reading this I think I will quit playing there . I used to play at cool cat and palace of chance until I won some money that took me six months to collect. Then they told me I could no longer get any bonus with a no max cashout. The best they offered me was ten times my deposit. As we all know, you would have to make quite a big deposit to make ten times worth anything.

    Can someone suggest a casino that lives up to their claims? I don't trust anyone now. I just put in for a withdrawal of two grand from slotsinferno and they are already stalling. First they say they did not receive my paperwork. Then they get it but it doesn't get sent into accounting. Then they send it to accounting but will not give me an estimate of when it will be procesed for payment. I ask how to reach accounting and they say go through live chat. Talk about getting the run around.
    I don't dare play at any of their affiliates either.

    Anybody who knows a reliable casino, please let me know.
    my thanks

  • Australia joshac

    16/08/11

    Hi susanmorris, try Nigh Noon Casino we are getting plenty of positive feedback from players their.

  • bingolover06

    01/02/12

    hi susan - i have played specifically at prism casino for over a year and liked to play there because they always gave a 300% no playthrough no max withdrawal bonus to each and everyone of my deposits....this entire time i would make credoit card deposits of 30-60 dollars and lots of them - sometimes daily three or four times - that extra money was fun to get - in the entire time of played i made two withdrawal requests one for like 500 and other for like 600 or so - took a month to get...then, i decided because i was losing a lot that if i won anything decent, i would make withdrawal requests rather than keep playing and losing as per my usual...well, i made a withdrawal request for 600 or so - then a few days later 300 or so and third like 500 etc....for past few weeks i would check my acct in regards to the processing of the withdrawals and played a few more time again with the code i have been using for over a year - then code not working anymore and chat agent says manager said code is for people who play and lose and that i cant get anymore...tyhen day or so later i get locked out of my acct...this is my story - so, they want u to blow thousands and thats ok but if you win more than twice and want your winnings, it appears that this isnt acceptable - i have requested the assistance once again from cindy greco at askgamblers.com as i anticipate this is a tactic to weasel out of paying me like a bad insurance company -

  • mztery33

    31/08/12

    LIARS! CHEATS! THIEVES! THEY DON'T PAY YOU!!!

  • mousie69

    25/01/13

    i was given the sign up bonus at prizm and lost went to exit i was offered a survey with $50.00 free so i completed the survey afterwards i went to play the aztecs treasure i hit random jackpot for $ 3700.00 dollars it went straight to my account messages at prizm so i called customer support they said it cant be cashed out they said they are sorry but its no good i cant cash out they offer a survey then give you $50.00 in chips which are no good if you win

  • Serbia zuga

    25/01/13

    In all fairness, every free chip has the maximum cash out rule. You should inquire about the maximum allowed withdrawal off of this freebie.

    Also note that if this is your first free chip, or if you made deposits in between free chips, then you would be entitle to your winnings ( again given the max cashout for such bonus ).

  • SlowPlay4456

    26/02/13

    "LIARS! CHEATS! THIEVES! THEY DON'T PAY YOU!!!"

    That is a comment i can agree with. I got a free chip and won. Could not get money. They said i played multiple free chips. The one i won on was the first one. they they kept sending me free chips and I played acouple since my withdrawal was in process.

    Today they took it all.

    Do not play here or any of this groups casinos.

  • United States pokergranni

    01/04/13

    the exclusive75 code does not work. they won't accept it!

  • Serbia Luckynn

    01/04/13

    Hi pokergranni,

    yeah bonus expired, but they didn't inform us till now.

    thanks for heads up

    Luckynn

  • hubertus22

    27/05/13

    Many country restrictions, read the TC:
    http://www.prismcasino.com/terms-conditions/

    PDF:
    http://chatwindow.info/terms/countries-group-1.pdf

  • VixyJ

    04/08/13

    AVOID!

  • Romania musat.andrei.73

    08/04/14

    stay avay from this casino
    even if you win thay never gonna pay you
    the biggest scam casino on the internet
    casino rating 1

  • Turkey skrunici

    29/04/14

    bad bad casino, they first let me play and when I met wagering requirments for my bonus they tell me that thay don't suport players from my country.. so unprofessional, but that was one year ago, but I don't think that they are much better now

  • Romania kuki.viorel

    14/05/14

    another bonus! NEWFORTUNE50 good for 50$ at prism casino

  • Romania wscalley

    09/06/14

    Whilst most of these cheating, thieving, scummy scams pretending to be a casino operation are marked clearly here at LCB I still feel its my duty to add a comment to re-inforce just how spectacularly bad these places really are.

    Simples.
    1. They will never pay you
    2. Give them your email address, they will send you endless spam
    3. The support will laugh in your face when you complain about either of the above.

    What else do you need to know?

  • United States deb66

    14/07/14

    This is the type of casino that makes you want to quit gambling. Don't waste your money here, they will never pay you if you win.

  • South Africa tarynchristiane

    06/08/14

    Enjoy the games but wish you were allowed to redeem more than one free chip in a row

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