Palace of Chance

1.6 stars (based on 140 votes).
Palace of Chance welcomes players from United States.
This casino is TST approved powered by Real Time Gaming software
Warning: Please be advised that you can expect slow delayed payments, delayed withdrawal tactics and voided winnings from this casino group. Palace of Chance is part of the Virtual group, and has been known for offering a quantity of no deposit bonuses. This is one of the reasons why they have been under attack by bonus abusers, fraudsters, multi accounters etc, making it harder for regular players. That of course is not an excuse for their long and delayed payments. They do pay eventually if the player meets all the terms and conditions. Please note that if player breaches even the slightest rules, they can expect winnings to be voided. Its up to the players discretion to decide whether to play here or not. We ask you to proceed with caution with this casino group.


Costa Rica

Cashout Limits:


Cashout Time:

Long delays
Gambling is considered a game of chance. We win some and we lose some. There is some controversy just how much is luck and how much is strategy. But the best gambler is the smart gambler. Palace of Chance gives you the opportunity to discover what kind of a gambler you really are. With a variety of game choices you are destined to walk away with a true sense of who you are as a player. By reading terms and conditions thoroughly before you take a bonus or deposit you will surely will be a smart gambler in this exciting game of chance.


Palace of Chance aka POC is powered by Real Time Gaming (RTG) software. This software is highly recognized among the online gaming community. It is a favorite for many players. Part of that reason is because the graphics are superior in quality and have a realistic appeal of games that are found in a land based casinos. RTG's dedicated team strives to bring the most rich and pleasing designs to all their games. Once you have played at an RTG casino, you will find yourself coming back time and time again. Security measures are taken to ensure your privacy, giving you a peace of mind. All your personal data, including banking transactions are highly secure with state of the art encryption. All games are certified random when it comes to wins and fairness with the Random Number Generator (RNG) program that makes it possible. Palace of Chance is licensed in the Costa Rica and are part of the Virtual Casino Group.


Being a RTG casino, you will find numerous bonuses at Palace of Chance. Due to this it is easy to get caught up in playing more than your fair share of them. It is important to be cautious when taking a bonus. Always read the terms carefully and never claim two free chips in a row without making a deposit first. Palace of Chance has very strict guidelines on their bonus policy. New players will be offered a free no deposit chip with no cost to you to try out the games. After making your first deposit you can look forward to a hefty bonus placed directly into your account. To claim these bonuses use the special code given at the cashier found under 'Redeem Coupon' tab to receive the credit. Players will be rewarded every time they place a wager. Earn points with every bet you make. Some games are worth more points then others. Slots will earn you the highest points. Save your points to redeem for real cash that will be placed immediately in your account. To view the balance of your points look in the cashier section. New promotions and bonuses are plentiful. Check the promotions page and your emails often for current specials.


Palace of Chance has over 130 games to choose from. New games are continually being developed and added never leaving a dull moment of shear entertainment. If you're a slot player you will love the slot selection. Real Time Series slots offer incredible bonus features. You will find free spins, special bonus features, multipliers and expanding wilds on various games. Jackpots come in three varieties: Progressive, Random and Minor jackpots. If you are looking for jackpot action you will find your fair share of jackpots here. Count Spectacular, Triton's Treasure and Santa Strikes Back are the featured slots. If your looking for casino action make sure to check out Casino Games. Here you will find a robust selection of games. Roulette, Baccarat, Blackjack, Pontoon, Red Dog, Craps and a variety of poker games. Video Poker has a large selection with up to one hundred hands. Play for as little as one cent per hand. For unique gaming play Roaring Twenties Bingo, War, Magic 7s, an Lucky Tiger

Customer Service

Live Chat Telephone: 888-262-5515 Email:

Casino Representative

View Direct Casino Support thread for this casino representative.

Withdrawal Info

Minimum Withdrawal: $100
Minimum Deposit: $30

Cashout Times and Limits:

Cashout Times: Long delays
Cashout Limits: Arbitrary

- reviewed by Ava Jackuard, last updated 2015-02-09

Please Note: Only the following countries are allowed at this casino: Andorra, Anguilla, Argentina, American Samoa, Austria, Australia, Aruba, Barbados, Belgium, Bermuda, BQ, Bahamas the, Botswana, Switzerland, Swiss Confederation, Cook Islands, Chile, Germany, Spain, EU, Finland, United Kingdom, Greece, Guam, Iceland, Japan, Korea, Cayman Islands, Luxembourg, Monaco, Saint Martin, Marshall Islands, Northern Mariana Islands, Martinique, Montserrat, Mexico, New Caledonia, Norfolk Island, The Netherlands, Norway, New Zealand, Puerto Rico, Portugal, Portuguese Republic, Sweden, San Marino, SS, SX, Tokelau, United States, Uruguay, Eastern Republic of, Holy See (Vatican City State), Venezuela, British Virgin Islands, United States Virgin Islands, Vietnam, Mayotte, South Africa, ZZ. more...

Palace of Chance Screen Shots

Banking at Palace of Chance

Palace of Chance supports banking methods in their casino for both deposits and withdrawals by Wire Transfer and Neteller and only deposits by American Express, SOFORT Banking, Visa, MasterCard and Paysafecard and only withdrawals by Check (Cheque).

American ExpressCheck (Cheque)Wire TransferMasterCardNetellerPaysafecardSOFORT BankingVisa

Currencies and languages supported:

The currencies that Palace of Chance allows to be used in casino accounts are U.S. Dollars The casinos only language that is currently supported is English.

EnglishU.S. Dollars

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All Codes

No Deposit Codes

 NEWBET75  30/11/14

Jackpots at Palace of Chance:

Name Value Software    
Midlife Crisis $1,967,626  
Shopping Spree $1,967,626  
Jackpot Pinatas $1,765,338  

3 of the slots at Palace of Chance

Members Comments

  • 24/09/08

    I am waiting on a withdrawal from POC- so we shall see how they handle it !- it has been 11 days since i requested a withdrawal and still nothing !!! Today is the 8th business day and they say it takes 10 business days to be approved and 5 days to get paid !! they boast of payouts within 48 hours !! - oh well !!!

  • Australia joshac


    Hi Mistertee, PM me your account ID with Palace of Chance and i'll do my best to chase them up and see what's holding up the payment.

  • 25/09/08

    Thanks Joshac !! I am going to wait one more day and give them the 10 business days they said it takes to be approved !! The 10th business day will be tomorrow friday 9/26- if i don't see any change I will let you see what you can do - Thanks again !!!

  • 27/09/08


  • 29/09/08

    day 17 since withdrawal request ! email from POC says - we are running a little behind on appovals ! I am really getting impatient here !!!

  • Australia joshac


    Hi Mistertee send me your Palace of Chance casino details and I’ll try and get it sorted with them, no promises but it can't hurt.

  • blueboy22284


    I am surprised you have won at poc and able to cashout, the reels switch out quicker than I can blink- SCAM

  • onaroll


    OK , heres the deal. I created an account at Palace (poc , it should be POS)first timer , redeemed coupon for no deposit free bonus FREECHAN100 ($100) early this morning, now this is no B.S. Within a couple of hours playing I had it up to a little over $11,000.000, I swear on my life I did (playing 52 hands at $.25 & drew 4 aces at first & doubled up from there. So I leave and go about my day,come back, log on to POC & my FUCK_NG balance is ZERO !!! what the hell happened to my winnings? All I have to show for it is 53 comp points What the hell does that give me ? This place is a SCAM !!!

  • Australia joshac


    You can not play Video Poker on the Free Chip, only slots... and the max cashout is $100 too so you would not have been able to cash out the $11,000.

  • Tazzie


    Hi All,
    Thought I'd Try it out! Tried CODE#FREECHAN100..reply# You cannot redeem this bonus @ this time,please contact support"...Didnt bother..went to home page and it has New Customer Free Chip $50 CODE# PALACE50 entered and received Fine! Just gotta win now! lol gl

  • Australia joshac


    We have taken down the FREECHAN100 exclusive as is has expired.

  • GneeRay


    I got the $120 no deposit bonus and was down to $34 then hit free spins twice in a row by time I was done $1125 kept playing got down to $624 and hit free spins. brought it up past $886 then all the sudden it went down to $256. I started to freek but then I realized that once I hit my play through it just took away the rest of bonus. That was fine. I had to leave and when I got back I can no longer sign into the casino. I have tried everything.
    I found your site and thought I would give it a try. I haven't played since my favorite casino's stop taking US players. Can you suggest anything...... Thank you

  • prism aff mngr


    Hi GneeRay,

    I'll be happy to look into it. I'm the affiliate manager for Prism, Slots of Vegas and VIP Lounge, but they are all part of one same group that includes Palace of Chance.

    I need your casino username, please send it to

    Best regards,

    Ingrid Evans

  • lakoda13


    I am waiting on a withdrawal as well. I am starting to think they will never pay. Put the request in on 10/25 for $3500. Every time I talk to them they put me out another week. Now they tell me another, AND only part of it will be approved at a time. They sure want to take your money but seem not be interested in paying you if you win! I have read some other reviews on other sites, and am thinking perhaps we should listen to casinomeister. I am at business day 12, they claim it takes 7-19, and am being told another week. I like the casino, I like the games... but if they never pay your winnings then why deposit ever again?

  • lakoda13


    correction, they claim it takes 7-10 business days for approval. I am at business day 12 and being told at least another 8 business days for PART of it to be approved.

  • bagelbite


    Cleared playing war with bonus code listed. War was listed as a game that could be played. I talked to support and had them review my hands. They said I was fine to withdraw. I sent in my verification and now they are telling me war is not an allowed game and that I cannot withdraw.

  • pnkchrystl


    I am confused I got the free 120 chip played around was up to like 600 or 700 then they took 400 something so i guess i reached my playthrough continued to play off and on for a day or two came back here to check the rules for pay out went to live support they gave me the ok and requested a withdraw of 240.00 got two emails saying it was being processed then bam a denial without a explanation so I sent an email asking why got comfermation saying i would here back in 24hrs did not happen So I sent anouther email same thing now its been 2 days i figure log in and check my account history I log in and bam my account once again has the 240.00 back in it ???? I dont get it what use is it if I cant cash out if I win.?? Ill let you know what happens I am curious myself lol .....

  • G_999


    i am waiting more than 20 businessdays for the money i withdrawel but still nothing

  • United States jassel77


    I myself am going on business day 9 and very glad I found this page. I posted a withdrawl off of a no restrictions bonus and now they won't talk to me. What the hell. I am trying to be patient, but all my verifications where approved way before I won and I know I am following all the rules.

  • United States jassel77


    Now it has been day 13 still waiting for my withdrawl off of my small no restriction bonus. I guess I will have to find more sites to complain on.

  • prism aff mngr



    Just to clarify because there are a couple of posts here that I hadn't seen, lakoda13's issue was solved as she said herself:

    I'll now refer to the other posts. If you need help, however, please feel free to reach me in the Direct Casino Support area of the forum.

    pnkchrystl: $240 is the maximum withdrawal allowed by the bonus code you used. Your withdrawal request was accepted, that's the email you received. It was then denied because the casino is still missing some documents, a message was sent to you on Dec. 14th saying this. Please contact CS for further information on the documents they still need (they received your ID but not your authorization form and utility bill).

    G_999: please contact me in the forum and let me know your username.

    jassel77: we apologize for the delay in approving your withdrawal, it usually takes 7 to 10 business days. I'll see what the problem was and get the withdrawal approved.

    Best regards,

    Ingrid Evans

  • joaocha


    Palace of Chance casino crooks!!should be banned!!!asked survey on 19-12-2010 $81 and not yet paid today 12-01-2010!!!!
    I sent all the documents were all checked and the casino said it was all right but my money is stuck it!!!!not pay and the group continues to send emails with great deals for deposit !!!!!!!

  • prism aff mngr


    Hi Joao,

    I apologize on behalf of the casino for the delay processing your withdrawal. It usually takes 7 to 10 business days for a withdrawal to be approved, but there have been a few delays due to the holidays. Your withdrawal was actually approved earlier today and it will be sent to your NETeller account within a few days.

    If there's anything else you need, you can reach me in the forum, in the "Direct Casino Support" section.


  • just_gabe


    hi manager, just wanted to know how is the verification of my account going, since I sent the last week the requiered documents to the palace of chance support email. My username is gagufe and mail's , thank you.

  • prism aff mngr


    As a reference, just-gabe also contacted me through the forum and I'm already helping him there.

    If there's anything I can do for anyone else, please reach me in the Direct Casino Support section, under Prism/Slots of Vegas/VIP Lounge


  • warmquilt


    I was a depositing person at palace of chance several years ago. I had basically forgotten all about it. Now about 2 months ago, i tried signing up an account and was told I already had one AND it had 45 dollars appreciation chip deposited. I made my playthrough and cashed out for max, which was only 90 dollars.

    On 4/26/10 i made my request and got approved for "overnight express check" on 5/10/10. so that is right at 10 business days. I am doing good so far. So silly me, thinking "overnight express" meant, well, overnight express. Well apparently that is not the case. on 5/10 i got an offline reply ( which was only like a one day turn around) i was told it would be 10 business days for that to happen. So yesterday i inquired and they said maybe next week.

    Now I am not too entirely upset with this situation given that it is "free" money. I realize as a US player there may be extra hoops to jump through. And I did read before hand that this casino takes its sweet time. I guess what I really have issue with is, if it is going to be 15 business days or however long, then state how long it will be. And do not call "overnight express" that name if it is not indeed express and overnight. just my two cents worth

  • prism aff mngr


    Hi warmquilt,

    I'm sorry you didn't know all the details regarding our timeframe for sending payouts. I post in the forum and I've always explained that it takes 7 to 10 business days for withdrawals to be approved and 7 to 10 more days for funds to be sent. In this case, your funds were sent earlier today so there was a delay of two days, we're sorry about that. I imagine they were telling you to check next week in order to provide you with further details, your funds were sent by MoneyGram so you'll need to contact Customer Service to receive the information to pick it up.

    Overnight Express is the name of a payment method, just like eWalletXpress or NETeller, it does lead to misunderstandings sometimes.


  • Carolnickel


    I have waited for 2 months and 9 days for my withdrawal now. This is not the casino to play at if you want to withdraw. I don't know how they expect to keep any regular players this way.

  • prism aff mngr


    Hi Carolnickel,
    When you requested the withdrawal you chose a payment method but did not include the correct information; since you're cashing out from a free chip and have never made a deposit we didn't have your account number. This unfortunately delayed your withdrawal; we now have the correct information and payment should be sent soon.

  • chipshark


    I applied for a withdrawl may 15th. It was approved june 1st-12 business days. I was told today that it SHOULD be sent out some time next week. If it goes out on next Wednesday it will have been 25 business days. I'm not expecting it to be sent out at all.

  • prism aff mngr


    Hi chipshark,
    Our payments processor went down so we had to setup a new one, this takes time and unfortunately it delayed payments. Your withdrawal will be sent soon.

  • jpk1080


    i finished the bonus with 110. i've waited now almost 2 months for them to transfer into my ewallet account. i've met all the requirements, they just tell me every week that it will go in that friday or saturday. of course it never does, i contact them, they say they're sorry and that it will go in the next week. i think they're basically lying at this point.

  • MartyDavis


    Hi jpk1080,

    I saw your same post on the Cool Cat thread and we are on top of your payout! Feel free to contact me via email next time to escalate your issue much quicker next time.



  • Dealazer


    I made a actual winning of 2490 of santas100 when winning 100 from playtrough and then winning again on 100 bucks, but not eligble for anny winnings, as it says you cannot take bonuses after bonuses without being a proper depositor, that really sucks, so on I have requested a withdrawal today 09.12.2010 and it should be possible for withdrawal I hope so, on other hand this is real bad casino giving you possibilities to take a no deposit bonus without making it possible for withdrawal, why why I ask myself? is my mail if somebody from that casino could really explain and so on it should be infrigment to casino laws that this cannot happen again and again with many of us who did play to win ;)

  • Dealazer


    actually this casino is somekind shit you know many people out there hitting the jackpots without having possibility to withdraw they winnings on the no deposit codes that are green, actually my own winnings that I got from santas100 were not approven for withraw, cause this was my second no deposit code that I did use and all winning got taken away from account, good that I did not steal anny jackpots from players at that casino.

  • Costa Rica cindygreco


    This is Cindy Greco, Sr. Marketing Manager for Gwages; please feel free to send me an email with any inquiry, issue or concern you may have in regards to this casino.


    Cindy Greco

  • scsw


    I requested a withdrawal on April 29th. To eliminate any delays, I made sure I re-sent all of my documents, crystal clear, since I hadn't played at POC in awhile. They confirmed they had received them and everything was up-to-date. This withdrawal was approved on May 12. Today is June 15, over 24+ business days, and I have not received my payout. I have inquired multiple times as to the status, and I get the same basic replies back..."I will make a note to withdrawals...." "I will make a note to finance..." "Withdrawals are behind due to an increase..." "We will escalate and let you know when we hear from finance" but still nothing. I'm starting to think they will never pay me. It's not a huge amount, only $400...but I've noticed the promotional emails and phone ads have been increasing. Almost like they want me to play more and disregard the withdrawal request. I'm not playing again until they prove to me I can get a timely withdrawal!.

  • Costa Rica cindygreco



    Please send me an email to with your casino username for PO and I will take care of this issue


    Cindy Greco

  • United States masskat


    Just an FYI- I decided I would deposit at palace of Chance today even though they have the warning sign-played with a free chip earlier this week and played for along time and the games seemed fairly loose. Asked about using the 2 codes that are on LCB which are LCB500 and B150FREE-was told very rudely that I could use neither of them, they were only for special depositors..he asked where I got them from and I told them this site and again very rudely he said "we don't belong to that site"..any way..not sure if there is a rep on here for palace of chance but if there is then I have the transcript I would be happy to send to you..must be making a ton of money there to be treating a new depositor like this..

  • Serbia zuga


    Hi masskat,

    you can contact their Rep here :

  • mpoukistis


    One of the worst casinos ever.You first win and then they tell you that because you are from a X country you cant cashout the money you won from No deposit Bonus...Hahahaha..Really really bad...Will not play here again!

  • hubertus22


    Many countries restricted, read the TC:

    Direct link to the Pdf-file with the restricted countries:

  • Poland luminairee


    One of the worst casinos for me , told me that cashouts for my country are not available while before they said it;s all ok so its a big missunderrstanding.

  • United States puddy


    It's been a loooong time since I played here. Actually didn't know they were still around until I noticed it here. Thought I would share that they called me on the phone a lot (automated but used my minutes!) back then and I couldn't get them to stop. Not cool at all! They finally stopped after a few months ,but geez!

  • Romania kuki.viorel


    bad experience casino

  • Romania wscalley


    Ridiculous super dodgy casino, not even worth playing here for the no deposit bonus - your never going to get paid anyway!! Plus, the minute you sign up your instantly added to a spamming list for this entire groups range of casinos, of which there are many, and who knows where else your personal information will end up too?!

    There are decent RTG casinos on the web, play at those - there all listed here at LCB with decent star ratings, not hard to find, theres just no reason to bother with this place.

  • Kenya Efti


    Prospective players should recognize from LCB's warning at the top and plenty of poor revews that, like other RTG casinos in the Virtual group, Palace of Chance is best avoided.

  • Germany HeadDasher



  • United Kingdom Jends39


    I used a free chip at the Palace of chance casino today and cashed out at $100. I'm not a fan of RTG gaming but it was kind of fun. I received an e-mail congratulating me of my win and informing me of the processes to withdraw. All standard practise. I then looked on LCB and noticed the yellow triangle next to PAC and read the reviews. I logged back in to PAC and opened up a chat box with a LIVE PERSON operator and explained i had a $100 withdrawal but had seen the reviews on here and decided to cancel the withdrawal, LOSE the $100 and close my account instead. As i explained all of this to the operator, i had cancelled the withdrawal, lost the $100 and all done before the operator had typed out a return message to to me.....It explained that although i had a $100 win it wouldn't be cashable owing to myself not depositing with the casino. I had twice used a free chip with PAC and other casino's within the group therefore they wouldn't pay out............My point is this, why offer the free chip? and why allow me to redeem the free chip with the intention to win money? Surely in that case it should be noted and explained as FUN MONEY. Nothing more and nothing less. There's no sour grapes from me at all but i think people should be made aware of how bad this casino is and also that it's pointless redeeming free chips in any kind of succession. I think it's completely wrong to offer redeemable and cashable bonuses if you have absolutely no intention of honouring the bet. I am a member of virtually every casino on the net and have deposited thousands upon thousands at those casinos. I am a verified player and on very good terms with every single one. EXCEPT PALACE OF CHANCE..............I am no longer a member and will not be making any deposits. The reason why is very simple, ABSOLUTELY NO TRUST!!

  • United States CASINOMANIAC101


    Fun Games, but still need better no deposit bonuses, I give this casino a 3 star rating.

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