Mermaid's Palace Casino

2.4 stars (based on 173 votes).
Mermaid's Palace Casino welcomes players from United States.
This casino is itech Labs approved powered by Saucify software
Warning: Mermaid's Palace has been added to the warning list for slow payments. The casino rep has proved to communicate well and assist in checking player accounts and the withdrawal statuses. However, players still find themselves waiting at least 2 months for their winnings.



Cashout Limits:

$2,000 Weekly

Cashout Time:

Long delays in payments (around 2 months)

First Impression

Don’t expect to see any underwater attractions as you enter Mermaid’s Palace Casino. Instead it has all the right gaming on dry land every gambler is after in an online Casino. US players won’t sink in the abyss and left to flounder as they are cordially invited to play. Other major brands under this umbrella include Atlantis Gold and Treasure Island Casinos. Mermaid's Palace Casino was established in 2013.


BetOnSoft software launches the site with a large library of Casino games. The software is a favorite choice for the American market offering elegant graphics and special features to boost your winning potential.

Great lengths are taken to protect players’ sensitive data from unauthorized users, misuse or destruction of accounts. All information is safely stored on servers and are held in the strictest of confidence. Mermaid’s Palace Casino is licensed and regulated in the Netherlands Antilles.


The promotions are anything short of extravagant. The Welcome Bonus goes beyond the ordinary with a staggering Bonus on your first nine deposits. To claim simply enter the unique Coupon Code at the cashier and get instantly credited.

While some online Casinos offer a random Cash-back promotion, at Mermaid’s Palace Casino it is available every single week. So even if you lose your still a winner with a percentage of your deposits right back at you. Check the Promotional page for Free Spins that are frequently offered on selected Slots.


Slot and Blackjack Free Roll Tournaments as well as Sit and Go Video Slots are available. Check the schedule to the latest Tournaments in USD and Euros. A Mobile version of the Casino for your Smartphone and Tablet is ready to go anywhere you are going. Instant Play without downloading software in your browser for quick access.

Video and Video Slot Classics have a broad variety of themes and pay-lines with Bonus Games, Frees Spins, Scatters and Wilds to enhance game play. Join the Tables for the hot action of Craps, Roulette, Blackjack, 3 Card Poker and More.

Video Poker has some of the most exciting variations in the industry with Aces and Faces, Bonus Poker, Deuces & Joker and much more. Expand your gaming horizons with Scratch Cards and a variety of Keno options.


Mermaid is a nice choice for those players who enjoy a vast selection of Free Roll Tournaments. The Welcome package is remarkably generous. US players are cordially invited to play.

Customer Service

Live Chat

Telephone: 855.363.1742

Email: support@mermaidspalacecasino.com

Withdrawal Info

Minimum Withdrawal: $100
Minimum Deposit: $25

Cashout Times and Limits:

Cashout Times: Long delays in payments (around 2 months)
Cashout Limits: $2,000 Weekly

- reviewed by Ava Jackuard, last updated 2015-02-06

Please Note: The following countries are restricted at this casino: China, United Kingdom, Israel, India, Malaysia, The Netherlands, Philippines, Poland, Romania, Ukraine, South Africa. more...

Mermaid's Palace Casino Screen Shots

Banking at Mermaid's Palace Casino

Mermaid's Palace Casino supports banking methods in their casino for both deposits and withdrawals by MasterCard, Visa, Neteller and Skrill-Moneybookers and only deposits by Diners, American Express, ecoPayz and Paysafecard.

American ExpressDinersecoPayzMasterCardNetellerPaysafecardSkrill-MoneybookersVisa

Currencies and languages supported:

The currencies that Mermaid's Palace Casino allows to be used in casino accounts are AU Dollars, U.K. Pounds, Canadian Dollars, U.S. Dollars and Euros They also offer the online casino interface in 2 languages being French and English.

FrenchEnglishAU DollarsCanadian DollarsU.S. DollarsEuros

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Members Comments

  • United States christopher.j.anderson.56


    you dont say a bonus code for the free 20 spins no deposit. they wouldnt give me anything without a code.
    Claimed a bonus from this casino.

  • Canada VaRiXD




    Won 0,03 with the 20 free spins mouahaha

    1 line out of 50 lines it's stupid to give 20 free spins with only one line

    What I win with free spins many casino

    0.05 cents , 0,.25 cents, 0,56 cents 1,00 Anyway THX FOR YOUR CHEAP PAYOUT FREE SPINS lol

    that why I do believe IT'S FIX !

  • United States ilovesuzzers


    All of the information regarding withdrawal methods and time estimates are false. In reality, they claim to have only one method of withdrawal, bank check. From a bank they cannot identify. I have been attempting to confirm the receipt of my verification docs and waiting several days with no reply from the "accounts" department. Sounds like withdrawals do not occur and were never intended to.

  • United States loriandwilson


    I couldn't agree more with the posts, this place doesn't pay out!!! BE WARNED, I have been waiting 2 months now, and still NOTHING. When I deposited my money I didn't even take a bonus with it! They sure didn't seem to have a problem accepting my deposit - but they sure seem to have a problem paying it out!

  • United States loriandwilson


    Don't go here!! You will never get paid!!! I have never been so frustrated with a casino as I have this one for sure. All they do is keep giving lame excuses why they haven't paid me yet......BOGUS!!!

  • United States cookieisme


    Why did I even bother to give them a quarter of a star - LCB you need to add stars on the negative side!! like - and then a star - this place is a complete joke along with their sister casinos Treasure Island and Atlantis Gold - and their free spins are a complete waste of time!!!! Live chat is a whole other joke alone - they are not helpful and promise much if you just deposit - then when you do and have a question or problem forget it they never answer....stay away!!!!!

  • Lithuania iDark


    Mermaids Palace -a part of well know complicated group casino's ( Treasure Island Jackpot, Atlantis Gold), latest release. I am deleted AG and TIJ because get bored of 1 line promos..offcourse, had unlucky session with these two. I don't like the support, promotions, high wagering requirements and all the stuff at all..

    This one has same line as brothers, so nothing new for me. Just took 20 fs offer , made some cents , lost in a second and thats it.

  • Macedonia helena_kp


    The minute i registered here ,my account was blocked,why?? because i used many free chip in Atlantis Gold Casino !!! When i contact hem to ask why I did get that answer ,but when i told them,that i have few deposits at Treasure Island I was told ,that they will unblocked my account ,but only if i deposit right a way.Funny people ,thats but nooo thanks!

  • Canada Gloriabe


    I am a member here and have played often with the free spins that were available to me, I did not deposit I just took the free spins, although they were not the full free spin just 1 line, I then was told that I had to deposit if I wanted more free spins, so fair is fair, I took and took, now it is my time to give back with deposits, I think this is fair,

    So bottom line is I need to deposit to play,

    I have heard some say they win here, I think I will deposit soon into a Bet on Soft casino, one cannot take and take, I need to deposit, :)


  • United States jade


    I did review Atlantis Gold which is a sister along with Treasure Island, but I left out a few things that I should mention because I think these things are so stupid. I am almost positive that if you have read most of these post you will have already learned the things that I am going to say, but they are worth repeating. If they are repeated enough times the casino group might see some of the posts and change their ways. Probably not........ LOL.

    They give out a lot of free spins. Normally that would be a good thing. Not at these casinos. The free spins are ONE LINE and most of them have 50 lines, making one line seem even smaller. So after your 100 spins, yes they will go all out and give you 100 spins at times, you may still have won $0.00.
    Another issue is that if you have received free anything at one of these casinos, those freebies are counted at the other casinos, even if you have not opened an account at the others yet. So when you, if you sign up at one of the other casinos, you may not be entitled to any freebies.

    Slow payments is such a regular thing that LCB tells you about that in their review.
    Let me say that eventually you will get your withdrawal money if you are persistence and stay on their payment department with regular contact by email, etc.
    But don't give up on your withdrawal because if you do they do too................

  • United States CASINOMANIAC101


    Like the games here but the tournaments never payout much and you really never do win all that much here. I give this casino a 3 star rating.

  • Latvia barebones


    Joined this casino long time ago along with Atlantis Gold. They are sister sites, so the free chips and bonuses are always the same with the same terms. Decent support and games, poor bonuses. Better stay away, in my opinion there are more trustful Betonsoft casinos, you can see the average score they have, it means people aren't happy there, I wasn't either.

  • United States rena35


    I would stay far away. I do not like this casino at all. Sad, i like the games but the casino itself is a non funny joke. They did not wait for your deposit, so why wait to be paid? I also wish you could give negative stars.

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