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Members Comments

• Russinthebox

  26/10/09

  Let me tell you why to avoid this casino like the plague!!! I get a call from Ricky at the lucky club casino asking me if I would like to create an account. I told him I was at work and to call back in 4 hours. 1.5 hours later my phone started ringing, I answered to find Ricky on the other end and before he could say a word I reminded him sternly that it had not been 4 hours and hung up. Every 5 minutes for about an hour he tried to call me but I didn't answer until after work. Just to shut him up I opened an account and played with their $20 welcome free chip. While on the phone Ricky told me that the free chip had a 20X play through and no max cash out. I asked Ricky at least 5 times if he was sure there was no max cash out and each time he assured me that there was not. Much to my surprise, this was one of the rare occasions that I won money with a free chip. As I reached the play through requirement I had about $400 in my account. I continued to play (Red Sands) and as I dropped to about $380 my balance suddenly dropped to $30. I was betting $5 at a time. I called Ricky back and he assured me that someone would call me back tomorrow (because it was Sunday evening) to straighten this "computer glitch" out and get the money back in my account. Big surprise, nobody called me. I sent an email to their support address explaining my problem but still no reply. I called back the next Sunday and talked to Ricky's boss who explained to me that I misunderstood Ricky and that the free chip could not be cashed out. When I told him that I asked Ricky that very question 5 different times and got the same answer each time so the chance of a misunderstanding was remote at best. He then changed his story and claimed that Ricky was new and that this was his first week on the phones. It was easy to see they were trying anything to get out of explaining to me where my money went. He told me that he would take Ricky off my account and assign me to someone who had been there longer. A few days later I got a call from the same number 000-000-0000 so I thought it might be the manager calling me with an explanation for my money disappearing, but it was my good friend Ricky. He wanted me to make a $100 deposit. I asked him if he was insane. And why would I make a deposit when it will just disappear from my account for no reason. I told him never to call me back and hung up. Here is the best part, he called me back about 10 times within the next 30 minutes the first two I answered and reminded him very rudely that I did not want him to ever call me again. Now that takes some brass balls. These guys will take your money. At least most online casinos will let you play their house favored games and make you feel like you had a chance at winning, but not Lucky Club. They will take it before you have a chance to play.
  P.S. I later called back and asked for the new guy named Ricky just to see if he was in fact new, the person told me that they didn't have a new Ricky. The only Ricky there had been there longer than most of the employees. WHAT A BUNCH OF LYING A~~ HOLES!!!
  

  

• joshac

  26/10/09

  wow, what a horrible experience. Talk about bad customer service! Ricky needs a new line of work... maybe car sales..

  

• Goong77

  29/3/10

  yo, i always lost to this casino never win, one day my luck change, won $4000++ ,but never got pay cause of Elizabeth Fessler Finance Dept. Lucky Club Casino.shes a lying and steading payout from customer, i have proof of all the email, i call and call, and fine out that the casino closed. (I NEVER GOT PAID)

  

• masskat

  5/4/12

  well I received a free $100 slot play in the mail today-got to play for a long time with that-spoke to live chat who was very nice..I would definitely play on here again with the hope that things have changed since the last 2 very bad reviews..I cannot imagine winning $4000 and not getting paid..that is just awful

  

• mapluche

  10/7/12

  ahmm the problem is the games is very dificults..

  

• dtsweet

  12/1/13

  Lucky Club is part of the Jackpot Capital group, one of the more stable RTG houses, but employs NuWorks software, one of a very small handful of casinos to do so. So if you're looking for something a little different with an RTG 'feel' to it, try here.
  I faithfully receive my 100% bonus every month and have gotten free chips in my email. Games may run on the higher side of variance, but I've made playthrough on more than one occasion. I also happened to win one of my very few random jackpot here (in the several hundreds range off a relatively small bet) so if you like games with random jackpots, they offer several, and in my experience, do not disallow these games when using a deposit bonus.
  My withdraw at Lucky Club arrived in my e-wallet hassle-free in a couple short days after my documents were verified (about 48 hours I believe) But it's always a good policy to submit them early to avoid complications after the fact.

  

• Lootva

  3/4/13

  Lucky Club had a redesign, and now it looks really modern and interesting enough to give it a try. I was a bit surprised to read the bad reviews, but I would say that a lot has changed since then, and I didn't have a single problem out there. I was cautious to check every micro step with the support (I used Skype), and managed to get the bonuses and even withdraw without breaking a sweat. Anyway, I was also interested to see the Nu Works Gaming software, as I haven't played that before. Just to give you hint, it looks different from the usual software providers, and I ended up liking it.
  There are not a lot of bonuses available, but it's really easy to understand how and when you get them. For example, there's a 100% First deposit bonus (minimum deposit $20 and maximum bonus of $100), only valid for slots, with WR equal 30 times the sum of the deposit and the bonus.

  

• hubertus22

  28/5/13

  Update on the restricted countries: Greece, Poland, Russia, Australia, Sweden, United Kingdom, Romania and Bulgaria.

  

• Luckynn

  28/5/13

  Hi hubertus22,
  
  thanks for the info. List updated.
  
  Luckynn