Owned by Milore Limited, Loco Panda is among the shady list of Revenue Jet clients, which also includes OnBling Casino, Grand Parker Casino, Classy Coin and Ruby Royal Casino. Despite having a casino rep onboard, the complaints began surfacing regarding delays in receiving payouts. It wasn’t long before the casino was finding excuses to deny withdrawals entirely and even introduced so-called “security checks”. Over the years players have been drawn to the large bonuses but they have predatory terms and conditions associated with them. In this case the offers were too good to be true.
Milore Limited is not a licensed company and has ties to the Affactive Group, which is another rogue operation. They offer 24/7 support but players are unable to get anywhere with the reps. Not only are they coming up with ways to avoid paying players but their rules are completely void of fairness considering that the casino claims that fairness is of the “utmost importance”.
A rep from Revenue Jet registered with our forum in March 2012 and remained on top of player inquiries, mostly related to payment issues. There is no doubt that there were some concerns with this casino but early on many of them were resolved by the rep. This changed and they eventually landed on LCB’s Warning List. As a group, Revenue Jets stopped responding to our communications as well as those of other affiliates. The Revenue Jet topic in our Direct Casino Support section has been flooded with complaints, which may be viewed here
Complaints began rolling in when the rep registered with LCB. We’ve had several players who have registered simply to report issues with this casino. In 2012 a player reported being owed $2,500, which they never received from Loco Panda.
Yet another player reported making an initial deposit and having their account locked for security reasons. The player received the following message from the Loco Panda finance department:
“Please be advised that we are unable to approve your withdrawal request for $121.
Please be advised that due to Terms and Conditions only one free bonus can be claimed on any account.
'Kindly note that you have used more than one free bonus.
We have reset your account balance and re-credited your account with your deposit in the amount of $21 in accordance with the casino’s Terms and Conditions."
The casino took nearly one month to process the refund.
One casino player’s account was closed in January 2014 and 6 months later his deposit had still not been returned. The casino rep was unable to assist the player and said it needed to be resolved within the finance department.
Right off the bat, players are notified of a long withdrawal process with the following statement in #12 of the terms and conditions:
“Custom approval: Based on player status such as a VIP player, all withdrawals requested will be reviewed, approved or denied within 6 business days of the request being made.”
A six day review process is for VIP’s while the rest of the players are subject to a 10 day review process.
“13. Some bonuses may include cashout limits on winnings which are equal to 10 times the amount of a player’s deposit. The casino reserves the right to exercise this limitation at its discretion. Cashout limits will be determined by casino management according to a player’s level and recent account activity. Any account may be subject to review. While under review, any pending withdrawal request may be reversed with the requested amount returned to the player’s account.”
Phone: 1-888-983-0613 / 1-844-226-7239
Minimum Withdrawal: $100
Minimum Deposit: $21
Cashout Times and Limits:
Cashout Times: Long delays and non payments.
Cashout Limits: $3,000 per withdrawal request
- reviewed by Glo Wood, last updated 2015-05-24
Please Note: The following countries are restricted at this casino: Martin, Poland, Palestinian Territory, SS, SX, Ukraine, Samoa, ZZ. more...
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Banking at Loco Panda Casino
Loco Panda Casino supports banking methods in their casino for both deposits and withdrawals by Wire Transfer, Neteller and Skrill-Moneybookers and only deposits by JCB, Ukash, Visa Electron, MasterCard, Visa and American Express.
Currencies and languages supported:
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