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Grand Reef Casino

2.4 stars (based on 105 votes).
Grand Reef Casino does not allow players from United States.
 
powered by Playtech software

Jurisdiction:

Curacao

Cashout Limits:

$25,000 Monthly

Cashout Time:

Pending time: 1-5 business days; E-wallets/Credit/Debit Cards: 1-5 business days
Discover a reef with panoramic views and spectacular surroundings. This exploration won't be found below sea level. This splendor takes you on dry land and is a thrill seeking adventure. Take off your scuba gear and dry yourself off, you are about to enter Grand Reef Casino. This aquatic theme showcases a deep blue sea with exotic fish for a backdrop. Combine that with a treasure chest full of gaming and you have a smorgasbord of mental stimulation that gamesters delight in. The progressive jackpot counter is racing as fast as your heartbeat at the prospect of winning.

Software/Security

Playtech showcases a software that takes online gambling to a level you hope to expect. With well over 10 years experience they are among the seasoned platforms. Technological savvy and creative, they go far from unnoticed in the business of gaming. They are responsible for one of the best rewards programs, honoring their cherished players. Easy operational navigation and multi window playing are special functional features. The TST certificate of compliance assures all games for fairness and accuracy. Firewall security as well as encryption programing keeps all vital information safely stored with worry free protection. Grand Reef is licensed and regulated under the Government of Curacao.

Bonuses/Promotions

Grand Reef has a promotional package that is more than generous. As a new player you will look forward to a bonus on top of your deposit. Not just your first deposit, but your first four deposits. Upon completion of your first four deposits players are offered a gift of a comp chip to play absolutely free. Weekly promotions to peek the gamblers interest are always available. Become a Grand Reef VIP Member starting with the very first deposit. As a patron of this casino you are recognized for your loyalty. There are six VIP levels of status starting with Newbie, Coral, Seahorse,Turtle, Dolphin and the highest Whale VIP. As a VIP member of this elite club you enjoy free banking transfers, massive bonuses, special newsletters and personal attention to all your gaming needs. Earn Comp Points every time you make a wager. Comp points will go towards real cash prizes.

Games

Gamers will never run out of new and exciting games with over 150 to choose from. The progressive jackpots are life changing cash prizes. Featured progressive games include Magic Slots 3 reel and a bonus game. Gold Rally is a 8 line slot progressive jackpot. Beach Life is a progressive 5 reel, 20 line slot. Other popular slots include Blade, Captain's Treasure, Cinerama, Diamond Valley, Fantastic Four and Fruit Mania. Classic slots are available in 3 reel and 5 reels. Players will find plenty of Table and Card Games. All your favorites including some unique games: Stravaganza, Tequila Poker and Wild Viking. Video Poker can be played with up to 50 hands per game. Play Dice Twister, Bonus Bowl, Grand Reef Reels and much more under Arcade Games. Scratch Cards offer big cash prizes to a lucky winner. Asian Games have never been more fun with Pachinko, Mahjong variations.

Customer Service

Phone: Australia 1.800.824.591, New Zealand 0800.446.155, UK 0808.238.7535, International +44.203.19.9035 Email: support@grandreefcasino.com

Casino Representative

View Direct Casino Support thread for this casino representative.



Withdrawal Info

Withdrawal limits: $25,000
Minimum Deposit: $25


Cashout Times and Limits:

Cashout Times: Pending time: 1-5 business days; E-wallets/Credit/Debit Cards: 1-5 business days
Cashout Limits: $25,000 Monthly



- reviewed by Ava Jackuard, last updated 2014-08-28

Please Note: The following countries are restricted at this casino: Netherlands Antilles, American Samoa, Belgium, Bulgaria, Cyprus, Estonia, Spain, France, French Republic, Guam, Israel, Italy, Northern Mariana Islands, Philippines, Puerto Rico, United States, United States Virgin Islands, South Africa. more...

Grand Reef Casino Screen Shots

Banking at Grand Reef Casino

Grand Reef Casino supports banking methods in their casino for both deposits and withdrawals by Skrill-Moneybookers and Neteller and only deposits by Visa, ClickandBuy, MasterCard, Ukash, Poli, EntroPay and ecoPayz and only withdrawals by Direct Bank Transfer and Wire Transfer.

Direct Bank TransferWire TransferClickandBuyecoPayzEntroPayMasterCardNetellerPoliSkrill-MoneybookersUkashVisa

Currencies and languages supported:

The currencies that Grand Reef Casino allows to be used in casino accounts are U.K. Pounds, Canadian Dollars, Euros, New Zealand Dollars, U.S. Dollars and AU Dollars The casinos only language that is currently supported is English.

EnglishCanadian DollarsEurosNew Zealand DollarsU.S. DollarsAU Dollars

All Codes

No Deposit Codes

CITY2514/09/14

Playtech Casino Jackpots

Jackpots at Grand Reef Casino:

Name Value Software    
Spamalot Holy Grail $2,679,179 powered by Playtech software  
Beach Life $1,832,410 powered by Playtech software Review  
Funky Fruits $1,634,105 powered by Playtech software  

3 of the slots at Grand Reef Casino

Members Comments

  • The Netherlands marcelNL

    29/04/11

    very strange rules in this casino!
    I make my first deposit and don,t get the 100% bonus! spoke to online support,and they say,you must send documents first,like ID and proof of adress,before you get the bonus! so I did send,and is now one day later,spoke again to online support,and they must wait for a answer from casino management! they say everybody must send documents first before you are eligble to get the bonus! I never hear this in any casino! that is the procedure they say,very stupid procedure,it never stays in the casino site about this.

  • The Netherlands marcelNL

    29/04/11

    I get a answer from online support, I,am in a negative database so I don,t get any bonuses from the casino! but I can make deposits,and play,and withdraw! but not for the bonuses! very strange all this.
    also why I,am in a negative database,get no answer for this.
    never never hear about this,I know all playtech casino,s and other. never have problems. are there more players who get this strange reaction?

  • Serbia zuga

    29/04/11

    Hi marcelNL,

    actually something similar happened to me few years ago. I was banned from some Playthech casinos that i planned to register with, due to "bonus abuse" .
    Something similar you have with white label Rival casinos, where if you are bonus banned from one Rial their system bans you at the others as well.

    However it is their right to deny promotions and you can always choose to play without a bonus.

    cheers
    Zuga
    LCB Admin

  • The Netherlands marcelNL

    30/04/11

    this is the only casino where I,am in a negative database!
    I have accounts in all playtech casino,s and microgaming casino,s., not any problem there.
    thats why I think so strange why they say you are in negative database so not allowed to get any bonuses.
    also I get a answer from, bonusparadise.com, they say we are not a partner from this casino,and don,t promote this one,because the very strange rules they have,don,t play there.
    also when I register I get directly a email from the casino,deposit right now,go to cashier,and the bonus is in,.
    I think more people don,t get the bonus,also in terms and conditions about the bonuses you can,t find anything about that you first must send documents for your bonus and that not anyone are eligble for the bonus,except Italy.

  • Mitchellqet770

    18/03/13

    Guys, highly recommend to you NOT TO PLAY at this casino!! Because they are SCAMERS! Since the last week they stop to answer my messages and didn't pay me my 500$. During the month they appologizing and said that they will pay, but there is nothing, I sent them all documents and they apporove it long long ago. So I don't know what to do, they ignore me - that's all....
    My account is: EER81427012

  • Serbia zuga

    18/03/13

    We will contact them on your behalf.

    best rgds
    LCB Admin

  • Anselljbk612

    20/03/13

    I have the similar situation. I'm tired to wait money. I am fully ignored by this casino since last week. No answers, no money, nothing! Guys, NEVER, NEVER play at this casino and don't trust them money, you wouldn't see it again! I'm tired to read silly messages like this "your transaction in final stage" - during month, but now they are ignoring me, fully ignoring!
    EER81526742 - this is my account.

  • Serbia Lootva

    22/04/13

    It's hard to be smart and play in the Casino after reading reviews that are really not that favorable (to say the least), but I just wanted to test it with the bonus. The site itself is not that bad, regular promotions and new games banners, and download links everywhere (only PC support), and although I prefer instant web casino games, I gave it a shot.
    The bonus is not that impressive to start with, and the WR's are also a bit on the high side (specially if you plan on playing something other than slots. The support in my case was proven to be not really helpful, almost as if I had a different information every time I asked the same question, so I don't thing I will be coming back. Oh, and in case you're wondering, I spent the bonus without winning anything, and I did play slots.

  • Romania bruno234

    21/07/13

    i registered there
    the 1st thing they said "Shane: You have made the right decision joining our casino and for starters. We would like to reward you with a fabulous 100% match bonus on your first deposit made at the casino. "
    they did not ask whats the reason of my contact, nothing, only offered the deposit bonus
    while the reason of the contact was because of the no deposit bonus was not credited

  • Romania bruno234

    21/07/13

    the copy of live chat that i got today there

    Shane: Hi Bruno, my name is Shane and I would like to be the first to give you a warm and friendly welcome to Grand Reef Casino.;)
    Shane: It's an absolute pleasure having you join our Big Family of Winners.
    EER85777102: hi
    Shane: You have made the right decision joining our casino and for starters. We would like to reward you with a fabulous 100% match bonus on your first deposit made at the casino.
    EER85777102: i created my account now at grande reef, through this site http://www.latestcasinobonuses.com/nodepositcasinobonus.html´~
    EER85777102: where it has a $25 no deposit bonus
    EER85777102: i would like to claim it 1st
    Shane: One moment while review your account.
    EER85777102: ??
    Shane: Hi sorry for the awit.
    Shane: wait..
    Shane: The LCBFREE25 is not available for your country`s jurisdiction I am afraid..
    Shane: It is only available for certain country`s..
    EER85777102: it is not mentionated in any T & C´s
    Shane: Have you read through the T&C`s?
    EER85777102: yes
    Shane: It is only availabel for Canada, Australia and New Zealand..
    EER85777102: and while waiting i also read the comments related to the casino
    EER85777102: http://www.latestcasinobonuses.com/casinos/grand-reef-casino.html#comments
    EER85777102: and the casino also dont have a good reputation by the users
    EER85777102: so i think i will not proceed with any deposit before try because of so many bad experiences
    Shane: Bruno we are a well established well recognised casino..
    EER85777102: really? http://www.casinomeister.com/rogue/not_recommended/playtech_progressives.php 1 more forum that not recomends the casino duing to predatory terms
    Shane: We are have certain conditions for no deposit bonuses and like I said the e LCBFREE25 is only available for Canada, Australia and New Zealand..
    EER85777102: already 2 foruns with much bad reviews, 0 with good experiences
    Shane: Bruno, I have spoken to many players online that give brilliant reviews..
    EER85777102: the casino is free to give or not to give the no deposit bonus of course, and i, as a player, am in the right of try the casino before make any deposit duing to the bad experiences.
    where is the casino licenced?
    Online support is currently unavailable.


    when i asked where the casino was licenced live cupport quits, so they are not good for sure

  • Serbia zuga

    22/07/13

    Hi Burno,

    $25 ND bonus is only for players coming from Australia, New Zealand and Canada.
    And $10 ND bonus is only for UK, Finland, Norway and Sweden.

    Promotional terms here : http://www.latestcasinobonuses.com/onlinecasinobonusforum/exclusive-no-deposit-casino-bonuses/grand-reef-casino-no-deposit-bonus-no-us!/

    LCB Admin

  • hapala

    16/09/13

    1 Month ago i made 130eu withdrawal, but still didn't receive payment.
    Every time when i'm talking in chat, they are telling me, that payment i will receive very soon.
    But... they don't pay me!

  • hapala

    30/09/13

    Today is 30th of October and i still dind't receive my 130 eu.

    EER83406892: hello
    Jodie: Hi Gustaf, Welcome to casino support you are speaking to Jodie how can I help you?
    EER83406892: 1 month ago i made
    EER83406892: cashout
    EER83406892: but stilll didn't receive money
    Jodie: Gustaf i chatted to you a little while ago and explained i requested an update from our finance team for you
    Jodie: as soon as we get an update we will let you know
    EER83406892: so every time
    EER83406892: when i'm asking
    EER83406892: i hear the same
    EER83406892: asking and asking
    EER83406892: and where is news?
    Jodie: as soon as we hear from our finance we will be a ble to tell you
    EER83406892: so you still didn't receive answer per month?
    EER83406892: or what?
    Jodie: i have requested one today but our finance team is not in office at the moment so they will only get back to us tomorrow
    EER83406892: ok i will write tomorrow

    NO NEWS...
    So i don't recommend to play this casino, because they are scamers and don't pay winnings.

  • Serbia zuga

    01/10/13

    Hi hapala,

    please private message me your user name and we will contact casino on your behalf.

    best
    LCB Admin

  • Romania play3r211

    20/05/14

    I have played here in the past a no deposit.
    But from what I can see they have restricted my country now and I can't use this one anymore.

  • United Kingdom cranders79

    23/05/14

    I have deposited at this casino a few times and never had an issue with depositing or with any games. As with all playtech casinos I enjoy the selection they have.
    However, I have never actually tried to withdraw before, so began my nightmare. The casino states in its terms that withdrawals are processed within 1-5 days. We all know that we can expect it to be the fifth day. We are use to that. But the 5th day came and went, I asked, they said they had a queue, 6th day. still in a queue, 7th, 8th, 9th 10th day still in a queue.
    I asked for a manager, but nobody would give me direct contact.
    I asked Mel to contact them. The day after she did, I got an email saying I needed to send documents.
    I must point out I already asked if I needed to supply documents. I was told finance would contact me if I needed to, but its rare for someone to need to.
    I sent them within an hour.

    On the 13th day, my payment finally left pending. 13 days! Quite ridiculous!
    Would I recommend this casino? NO!

    There is a reason it has a low rating here.

  • Canada winner1177

    04/06/14

    grand reef and her sister casino African palace are blacklisted at other gaming sites be warned , they don't update there sites , why cause they are there for one reason only take your money.

  • United Kingdom tiger1959

    22/06/14

    Bad experience with this casino! Left waiting 3 weeks for a £265 withdrawal after depositing £30. After 5 days I asked about my withdrawal and they said it would reach my account in 24-48 hours which it didn't. I had already sent documents after the first day so I couldn't see why there was a problem. They said my bank details were incorrect even tho I had deposited with the same details. This has happened to me before with a few other sites. Finally got my money after days of complaining. DO NOT DEPOSIT HERE!!!

  • Canada winner1177

    24/06/14

    good job tiger thanks for sharing that they a rogue site along with her sister casino african palace. your lucky you got your money if it would have been a higher amount like 10000 highly unlikely you would have gotten paid

  • Italy viky

    28/06/14

    Please to correct, Italian players are not allowed to play this casino, there isn't Italy in country!
    Tanks for attention

  • Serbia Luckynn

    29/06/14

    Thanks for heads up viky. Review updated.

    Luckynn

  • Slovakia (Slovak Republic) mrohacek

    02/07/14

    VEry, VERY rude support representative - thats the largest one of the negatives (okay, the fact that there is no "usable" no deposit bonus is already found out, but it could be told politely to customer). Like another Playtechs, this has also no cashable bonus - useless NDB

  • gilajikput91

    04/07/14

    i have played and register on this casino about 1 weeks ago!!!i got the 50 free spins EER89405802,,but after 30 minutes played ive find my account have been locked..i dont know why?..and i hope somebody can help me to ask them to open back my account EER89405802..i have send an email two time s asking about nlocking my account ?? but till now i didnt get an answer..what a bad playtechy casino i have ever registered with??

    help me mr zuga pls

    EER89405802 - my account number

  • Serbia zuga

    04/07/14

    Hi gilajikput91,

    You can contact their Rep here : http://www.latestcasinobonuses.com/onlinecasinobonusforum/direct-casino-support/grandreef-casino/

    cheers
    Zuga
    LCB Admin

  • United Kingdom Dominic Horsley

    27/07/14

    I am seeing lots and lots of poor reviews for this casino. I deposited here once but unfortunately I lost it all anyway so I never got the chance to withdraw. The no deposit bonus of 50 spins can be a lot of fun to play regardless and they where credited to my account instantly after sign up. This casino does have some decent games as well.

  • Australia keza

    14/08/14

    Signed up here received the freespins made the wagering and BOOM!!! they locked my account im glad they did though becaused it saved me from depositing into a place where i was never going to see my money.

  • Latvia ArmiS112

    16/08/14

    ehh... i can read in comments that this casino site is nothing good. And if players say like that. , i have no respect to play there. And i got funny about description of restricted countries :D there is so many restricted, that the easy way will be to say alowed countries :D Amazing. half star from me :D

  • Australia ethereal

    25/09/14

    I am currently waiting for a withdrawal from Grand Reef, it has been 16 days and I am still getting the run-around. I had thought this was a reputable casino, but after a quick search I found reports of payment delays from a lot of people - people have been getting an excuse about delays because of a high volume of withdrawals for 3 YEARS! Hopefully I will get paid, and hopefully it is soon, but I don't think I'll be depositing here ever again.

  • Australia ethereal

    07/10/14

    Finally got my payout after nearly a month (27 days exactly) . So, I guess they do pay out, but it still would not alter my position on not wanting to play here with my own money. I just don't enjoy playing at casinos that take more than 1 week to pay.

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