Grand Reef Casino

2.5 stars (based on 167 votes).
Grand Reef Casino does not allow players from United States.
This casino is TST approved powered by Playtech software



Cashout Limits:

$25,000 Monthly

Cashout Time:

Pending time: 1-5 business days; E-wallets/Credit/Debit Cards: 1-5 business days
Discover a reef with panoramic views and spectacular surroundings. This exploration won't be found below sea level. This splendor takes you on dry land and is a thrill seeking adventure. Take off your scuba gear and dry yourself off, you are about to enter Grand Reef Casino. This aquatic theme showcases a deep blue sea with exotic fish for a backdrop. Combine that with a treasure chest full of gaming and you have a smorgasbord of mental stimulation that gamesters delight in. The progressive jackpot counter is racing as fast as your heartbeat at the prospect of winning.


Playtech showcases a software that takes online gambling to a level you hope to expect. With well over 10 years experience they are among the seasoned platforms. Technological savvy and creative, they go far from unnoticed in the business of gaming. They are responsible for one of the best rewards programs, honoring their cherished players. Easy operational navigation and multi window playing are special functional features. The TST certificate of compliance assures all games for fairness and accuracy. Firewall security as well as encryption programing keeps all vital information safely stored with worry free protection. Grand Reef is licensed and regulated under the Government of Curacao.


Grand Reef has a promotional package that is more than generous. As a new player you will look forward to a bonus on top of your deposit. Not just your first deposit, but your first four deposits. Upon completion of your first four deposits players are offered a gift of a comp chip to play absolutely free. Weekly promotions to peek the gamblers interest are always available. Become a Grand Reef VIP Member starting with the very first deposit. As a patron of this casino you are recognized for your loyalty. There are six VIP levels of status starting with Newbie, Coral, Seahorse,Turtle, Dolphin and the highest Whale VIP. As a VIP member of this elite club you enjoy free banking transfers, massive bonuses, special newsletters and personal attention to all your gaming needs. Earn Comp Points every time you make a wager. Comp points will go towards real cash prizes.


Gamers will never run out of new and exciting games with over 150 to choose from. The progressive jackpots are life changing cash prizes. Featured progressive games include Magic Slots 3 reel and a bonus game. Gold Rally is a 8 line slot progressive jackpot. Beach Life is a progressive 5 reel, 20 line slot. Other popular slots include Blade, Captain's Treasure, Cinerama, Diamond Valley, Fantastic Four and Fruit Mania. Classic slots are available in 3 reel and 5 reels. Players will find plenty of Table and Card Games. All your favorites including some unique games: Stravaganza, Tequila Poker and Wild Viking. Video Poker can be played with up to 50 hands per game. Play Dice Twister, Bonus Bowl, Grand Reef Reels and much more under Arcade Games. Scratch Cards offer big cash prizes to a lucky winner. Asian Games have never been more fun with Pachinko, Mahjong variations.

Customer Service

Phone: Australia 1.800.824.591, New Zealand 0800.446.155, UK 0808.238.7535, International + Email: support@grandreefcasino.com

Casino Representative

View Direct Casino Support thread for this casino representative.

Withdrawal Info

Withdrawal limits: $25,000
Minimum Deposit: $25

Cashout Times and Limits:

Cashout Times: Pending time: 1-5 business days; E-wallets/Credit/Debit Cards: 1-5 business days
Cashout Limits: $25,000 Monthly

- reviewed by Ava Jackuard, last updated 2015-08-05

Please Note: The following countries are restricted at this casino: Netherlands Antilles, American Samoa, Belgium, Bulgaria, Cyprus, Estonia, Spain, France, French Republic, United Kingdom, Guam, Israel, Italy, Macao, Northern Mariana Islands, Philippines, Puerto Rico, United States, United States Virgin Islands, South Africa. more...

Grand Reef Casino Video Review

Grand Reef Casino Screen Shots

Banking at Grand Reef Casino

Grand Reef Casino supports banking methods in their casino for both deposits and withdrawals by Skrill-Moneybookers and Neteller and only deposits by EntroPay, Visa, Paysafecard, MasterCard, ClickandBuy, Poli and ecoPayz and only withdrawals by Direct Bank Transfer and Wire Transfer.

Direct Bank TransferWire TransferClickandBuyecoPayzEntroPayMasterCardNetellerPaysafecardPoliSkrill-MoneybookersVisa

Currencies and languages supported:

The currencies that Grand Reef Casino allows to be used in casino accounts are AU Dollars, U.S. Dollars, Euros, New Zealand Dollars, Canadian Dollars and U.K. Pounds The casinos only language that is currently supported is English.

EnglishAU DollarsU.S. DollarsEurosNew Zealand DollarsCanadian Dollars

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Jackpots at Grand Reef Casino:

Name Value Software    
Beach Life $4,554,239 powered by Playtech software Review  
Sweet Party $3,176,092 powered by Playtech software  
Spamalot Holy Grail $2,703,481 powered by Playtech software  

2 of the slots at Grand Reef Casino

Members Comments

  • The Netherlands marcelNL


    very strange rules in this casino!
    I make my first deposit and don,t get the 100% bonus! spoke to online support,and they say,you must send documents first,like ID and proof of adress,before you get the bonus! so I did send,and is now one day later,spoke again to online support,and they must wait for a answer from casino management! they say everybody must send documents first before you are eligble to get the bonus! I never hear this in any casino! that is the procedure they say,very stupid procedure,it never stays in the casino site about this.

  • The Netherlands marcelNL


    I get a answer from online support, I,am in a negative database so I don,t get any bonuses from the casino! but I can make deposits,and play,and withdraw! but not for the bonuses! very strange all this.
    also why I,am in a negative database,get no answer for this.
    never never hear about this,I know all playtech casino,s and other. never have problems. are there more players who get this strange reaction?

  • Hungary zuga


    Hi marcelNL,

    actually something similar happened to me few years ago. I was banned from some Playthech casinos that i planned to register with, due to "bonus abuse" .
    Something similar you have with white label Rival casinos, where if you are bonus banned from one Rial their system bans you at the others as well.

    However it is their right to deny promotions and you can always choose to play without a bonus.

    LCB Admin

  • The Netherlands marcelNL


    this is the only casino where I,am in a negative database!
    I have accounts in all playtech casino,s and microgaming casino,s., not any problem there.
    thats why I think so strange why they say you are in negative database so not allowed to get any bonuses.
    also I get a answer from, bonusparadise.com, they say we are not a partner from this casino,and don,t promote this one,because the very strange rules they have,don,t play there.
    also when I register I get directly a email from the casino,deposit right now,go to cashier,and the bonus is in,.
    I think more people don,t get the bonus,also in terms and conditions about the bonuses you can,t find anything about that you first must send documents for your bonus and that not anyone are eligble for the bonus,except Italy.

  • Mitchellqet770


    Guys, highly recommend to you NOT TO PLAY at this casino!! Because they are SCAMERS! Since the last week they stop to answer my messages and didn't pay me my 500$. During the month they appologizing and said that they will pay, but there is nothing, I sent them all documents and they apporove it long long ago. So I don't know what to do, they ignore me - that's all....
    My account is: EER81427012

  • Hungary zuga


    We will contact them on your behalf.

    best rgds
    LCB Admin

  • Anselljbk612


    I have the similar situation. I'm tired to wait money. I am fully ignored by this casino since last week. No answers, no money, nothing! Guys, NEVER, NEVER play at this casino and don't trust them money, you wouldn't see it again! I'm tired to read silly messages like this "your transaction in final stage" - during month, but now they are ignoring me, fully ignoring!
    EER81526742 - this is my account.

  • Serbia Lootva


    It's hard to be smart and play in the Casino after reading reviews that are really not that favorable (to say the least), but I just wanted to test it with the bonus. The site itself is not that bad, regular promotions and new games banners, and download links everywhere (only PC support), and although I prefer instant web casino games, I gave it a shot.
    The bonus is not that impressive to start with, and the WR's are also a bit on the high side (specially if you plan on playing something other than slots. The support in my case was proven to be not really helpful, almost as if I had a different information every time I asked the same question, so I don't thing I will be coming back. Oh, and in case you're wondering, I spent the bonus without winning anything, and I did play slots.

  • Portugal, Portuguese Republic bruno234


    i registered there
    the 1st thing they said "Shane: You have made the right decision joining our casino and for starters. We would like to reward you with a fabulous 100% match bonus on your first deposit made at the casino. "
    they did not ask whats the reason of my contact, nothing, only offered the deposit bonus
    while the reason of the contact was because of the no deposit bonus was not credited

  • Portugal, Portuguese Republic bruno234


    the copy of live chat that i got today there

    Shane: Hi Bruno, my name is Shane and I would like to be the first to give you a warm and friendly welcome to Grand Reef Casino.;)
    Shane: It's an absolute pleasure having you join our Big Family of Winners.
    EER85777102: hi
    Shane: You have made the right decision joining our casino and for starters. We would like to reward you with a fabulous 100% match bonus on your first deposit made at the casino.
    EER85777102: i created my account now at grande reef, through this site http://www.latestcasinobonuses.com/nodepositcasinobonus.html´~
    EER85777102: where it has a $25 no deposit bonus
    EER85777102: i would like to claim it 1st
    Shane: One moment while review your account.
    EER85777102: ??
    Shane: Hi sorry for the awit.
    Shane: wait..
    Shane: The LCBFREE25 is not available for your country`s jurisdiction I am afraid..
    Shane: It is only available for certain country`s..
    EER85777102: it is not mentionated in any T & C´s
    Shane: Have you read through the T&C`s?
    EER85777102: yes
    Shane: It is only availabel for Canada, Australia and New Zealand..
    EER85777102: and while waiting i also read the comments related to the casino
    EER85777102: http://www.latestcasinobonuses.com/casinos/grand-reef-casino.html#comments
    EER85777102: and the casino also dont have a good reputation by the users
    EER85777102: so i think i will not proceed with any deposit before try because of so many bad experiences
    Shane: Bruno we are a well established well recognised casino..
    EER85777102: really? http://www.casinomeister.com/rogue/not_recommended/playtech_progressives.php 1 more forum that not recomends the casino duing to predatory terms
    Shane: We are have certain conditions for no deposit bonuses and like I said the e LCBFREE25 is only available for Canada, Australia and New Zealand..
    EER85777102: already 2 foruns with much bad reviews, 0 with good experiences
    Shane: Bruno, I have spoken to many players online that give brilliant reviews..
    EER85777102: the casino is free to give or not to give the no deposit bonus of course, and i, as a player, am in the right of try the casino before make any deposit duing to the bad experiences.
    where is the casino licenced?
    Online support is currently unavailable.

    when i asked where the casino was licenced live cupport quits, so they are not good for sure

  • Hungary zuga


    Hi Burno,

    $25 ND bonus is only for players coming from Australia, New Zealand and Canada.
    And $10 ND bonus is only for UK, Finland, Norway and Sweden.

    Promotional terms here : http://www.latestcasinobonuses.com/onlinecasinobonusforum/exclusive-no-deposit-casino-bonuses/grand-reef-casino-no-deposit-bonus-no-us!/

    LCB Admin

  • hapala


    1 Month ago i made 130eu withdrawal, but still didn't receive payment.
    Every time when i'm talking in chat, they are telling me, that payment i will receive very soon.
    But... they don't pay me!

  • hapala


    Today is 30th of October and i still dind't receive my 130 eu.

    EER83406892: hello
    Jodie: Hi Gustaf, Welcome to casino support you are speaking to Jodie how can I help you?
    EER83406892: 1 month ago i made
    EER83406892: cashout
    EER83406892: but stilll didn't receive money
    Jodie: Gustaf i chatted to you a little while ago and explained i requested an update from our finance team for you
    Jodie: as soon as we get an update we will let you know
    EER83406892: so every time
    EER83406892: when i'm asking
    EER83406892: i hear the same
    EER83406892: asking and asking
    EER83406892: and where is news?
    Jodie: as soon as we hear from our finance we will be a ble to tell you
    EER83406892: so you still didn't receive answer per month?
    EER83406892: or what?
    Jodie: i have requested one today but our finance team is not in office at the moment so they will only get back to us tomorrow
    EER83406892: ok i will write tomorrow

    NO NEWS...
    So i don't recommend to play this casino, because they are scamers and don't pay winnings.

  • Hungary zuga


    Hi hapala,

    please private message me your user name and we will contact casino on your behalf.

    LCB Admin

  • Romania play3r211


    I have played here in the past a no deposit.
    But from what I can see they have restricted my country now and I can't use this one anymore.

  • United Kingdom cranders79


    I have deposited at this casino a few times and never had an issue with depositing or with any games. As with all playtech casinos I enjoy the selection they have.
    However, I have never actually tried to withdraw before, so began my nightmare. The casino states in its terms that withdrawals are processed within 1-5 days. We all know that we can expect it to be the fifth day. We are use to that. But the 5th day came and went, I asked, they said they had a queue, 6th day. still in a queue, 7th, 8th, 9th 10th day still in a queue.
    I asked for a manager, but nobody would give me direct contact.
    I asked Mel to contact them. The day after she did, I got an email saying I needed to send documents.
    I must point out I already asked if I needed to supply documents. I was told finance would contact me if I needed to, but its rare for someone to need to.
    I sent them within an hour.

    On the 13th day, my payment finally left pending. 13 days! Quite ridiculous!
    Would I recommend this casino? NO!

    There is a reason it has a low rating here.

  • Canada winner1177


    grand reef and her sister casino African palace are blacklisted at other gaming sites be warned , they don't update there sites , why cause they are there for one reason only take your money.

  • United Kingdom tiger1959


    Bad experience with this casino! Left waiting 3 weeks for a £265 withdrawal after depositing £30. After 5 days I asked about my withdrawal and they said it would reach my account in 24-48 hours which it didn't. I had already sent documents after the first day so I couldn't see why there was a problem. They said my bank details were incorrect even tho I had deposited with the same details. This has happened to me before with a few other sites. Finally got my money after days of complaining. DO NOT DEPOSIT HERE!!!

  • Canada winner1177


    good job tiger thanks for sharing that they a rogue site along with her sister casino african palace. your lucky you got your money if it would have been a higher amount like 10000 highly unlikely you would have gotten paid

  • Italy viky


    Please to correct, Italian players are not allowed to play this casino, there isn't Italy in country!
    Tanks for attention

  • Serbia Luckynn


    Thanks for heads up viky. Review updated.


  • Slovakia (Slovak Republic) mrohacek


    VEry, VERY rude support representative - thats the largest one of the negatives (okay, the fact that there is no "usable" no deposit bonus is already found out, but it could be told politely to customer). Like another Playtechs, this has also no cashable bonus - useless NDB

  • Malaysia gilajikput91


    i have played and register on this casino about 1 weeks ago!!!i got the 50 free spins EER89405802,,but after 30 minutes played ive find my account have been locked..i dont know why?..and i hope somebody can help me to ask them to open back my account EER89405802..i have send an email two time s asking about nlocking my account ?? but till now i didnt get an answer..what a bad playtechy casino i have ever registered with??

    help me mr zuga pls

    EER89405802 - my account number

  • Hungary zuga


    Hi gilajikput91,

    You can contact their Rep here : http://www.latestcasinobonuses.com/onlinecasinobonusforum/direct-casino-support/grandreef-casino/

    LCB Admin

  • United Kingdom Dominic Horsley


    I am seeing lots and lots of poor reviews for this casino. I deposited here once but unfortunately I lost it all anyway so I never got the chance to withdraw. The no deposit bonus of 50 spins can be a lot of fun to play regardless and they where credited to my account instantly after sign up. This casino does have some decent games as well.

  • Australia keza


    Signed up here received the freespins made the wagering and BOOM!!! they locked my account im glad they did though becaused it saved me from depositing into a place where i was never going to see my money.

  • Latvia ArmiS112


    ehh... i can read in comments that this casino site is nothing good. And if players say like that. , i have no respect to play there. And i got funny about description of restricted countries :D there is so many restricted, that the easy way will be to say alowed countries :D Amazing. half star from me :D

  • Australia ethereal


    I am currently waiting for a withdrawal from Grand Reef, it has been 16 days and I am still getting the run-around. I had thought this was a reputable casino, but after a quick search I found reports of payment delays from a lot of people - people have been getting an excuse about delays because of a high volume of withdrawals for 3 YEARS! Hopefully I will get paid, and hopefully it is soon, but I don't think I'll be depositing here ever again.

  • Australia ethereal


    Finally got my payout after nearly a month (27 days exactly) . So, I guess they do pay out, but it still would not alter my position on not wanting to play here with my own money. I just don't enjoy playing at casinos that take more than 1 week to pay.

  • Canada JamilKarim1234


    This place looks as cool as any casino I've ever seen. The graphics are awesome and the visual layout is second to none.

    The initial bonuses are really good here as well so off the bat you have more than what you need to get going.

    Aside from that, withdrawals can be a bit of a hassle and their limits are a bit too low for my linking. Never played at a playtech casino before so I wasn't really sure what to expect.

    I'd check it out but after all the bells and whistles wear off, this is just an average casino.

  • Romania edi.tanasescu


    I played there two years ago,i've made a 25 $ deposit there,got a 100% bonus.I didnt manage to win but i really like playtech games and i didn't felt bad losing them.The support was very nice with me,answered all my questions.You will find alot of deposit options in the cashier,the withdrawal is fast depending witch one you chose.If you want to play there go for it,you will have a nice time and who knows,maibe a nice win there.

  • The Netherlands residenceNelis


    Grand reef casino was also placed on my list to make my deposit there and try them out as a new players;) i took there welcome bonus but the wager was pretty difficult to make, because it was 40X. but playtech games can payout really big! after some hours i was lucky enough to win 40euro after wagering , not very much but enough to withdrawal it, i send all my document, they where approved quite quickly. and withdrawal was processed after 2days to e-wallet. i expected it faster so with witdrawals they are not so quick as i hoped. but support is really great and also have nice promotions from time to time! good casino and trustful!

  • India jingdrag


    i have not read good review about this casino But i got a mail for free spins last month and i claimed those free spins and won . I have made a withdrawal request of $200 but was not processed After few days I contacted their live chat and he said I need to make deposit first then my withdrawal request would be processed . next day i logged in to make deposit . I thought should confirm before depositing , i pressed the live chat icon , no body appeared for long time then I did not make a deposit . I wanna ask should i deposit here or not. MY withdrawal request is still under pending status.

  • Sweden Satanachrist


    Worst place I've been at for ages ... Bad software, nothing work ok, different "rules" depending on who you talk with in the chat, well ... I would never ever deposit here, that's for sure!

  • Romania bobaie


    Same here, avoid this casino ,also there is no deposit bonus for romanian players . Few months ago, i asked the support team if there is any free bonus for me and the agent response: Why all romanian customers ask all the time for freebies? Why dont they make a deposit instead? That sound like an offense, and i told him to delete my account, and he refuse to do it , because in never deposited here. Well strange answer and rude support agent, I decided just to ignore them and i unsubscribe from emails from them. O strars , if it is posible!

  • Denmark OOPaloo


    I had a strange experience at this casino. It was a typical playtech no deposit bonus type of experience up until I was contacted by live chat. After the chat session I googled the name of the casino and found tons of negative information on various player forums. The customer service rep on the chat line asked me--via his keyboard in poor mispelled English--no not asked almost bluntly demanded; when I would be depositing. I was a little taken aback and made some polite excuse or other, but really almost never have I experienced that type of aggresive request for my business from an onlne casino chat rep. I'd stay away from this casino if I were you.

  • Latvia barebones


    I played at this casino about a week ago. I also didn't get the no deposit bonus since Latvian players are not eligible for free sign up bonuses. Support was quite decent but tried too hard to encourage me to take a bonus with my deposit. Their promotions overall are good, I think and so far I don't have anything bad to say about them, game selection was good and support was there for me. But I am not sue I would deposit there again, there is too much bad reputation about their withdrawal timeframes.

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