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Grand Parker Casino

0.5 stars (based on 210 votes).
Grand Parker Casino welcomes players from United States.
 
This casino is TST approved powered by Real Time Gaming software
Warning: Players are advised to proceed with caution. Too many reports of slow and denied payments. Non responsive and slow customer support. Aside from slow withdrawals players are now reporting "security checks" which can take from 60-90 days. During this time players are not allowed to cash-out. This is nothing but another stalling tactic. Players are then being told they won't be paid because they haven't played enough recently??!! More Information

Jurisdiction:

Curacao

Cashout Limits:

$3,000 per withdrawal

Cashout Time:

Long delays and non payments.

Overview

After giving Grand Parker and other Revenue Jet brands the opportunity to resolve player issues and redeem themselves, the group has not been cooperative. The casino is now on LCB’s Warning List along with Onbling, Loco Panda, Classy Coin and Ruby Royal. These casinos accept American players but the complaints have not only come from the US. Players have been drawn to the massive bonuses only to discover that they cannot get paid if they win.

Integrity/Trustworthiness

Owner Milore Limited is not only associated with the Affactive Group, which is another rogue operation, but there is no record of it being registered in Curacao. The casino rep joined the LCB forum in 2012 and offered to assist players with payment issues. In some cases, issues were resolved early on eventually the rep was unable to provide any assistance and even stopped responding to both players and the LCB team. If the rep can’t resolve issues within their own brand then we have a problem. All the casinos within this group seem to make it up as they go along and no one seems to know what’s going on.

Complaints

Posts to our Direct Casino Support topic began as soon as the Revenue Jet rep registered. The complaints involved issues with customer service and non-payment. One of the more mild stories involved a player who contacted Grand Parker support several times seeking information concerning account verification. After verifying information over and over, the player had received no replies from the finance department. It wasn’t until the player contacted the casino rep on LCB that the issue was resolved.

Another LCB member had been waiting over a month to receive a third payout by check as was the story with several other members. With regard to withdrawals, the rep said “it depends on player status, people with many transactions and good history won't have any issues, and moreover--There are people that are approved for a lot more--All depends in individual cases and no single term can be applicable for all, and hence the "up to $3000" term.” This is a good example of unclear terms and conditions.

Non-payment issues affect even the smallest of withdrawal requests. Players have reported making initial deposits only to find that their accounts were then locked and the casino stalls in returning the deposit.

There are pages and pages of complaints reported to LCB. View all the complaints regarding Revenue Jet brands here

Withdrawals/Terms

Players are naturally attracted to the largest bonuses and all the casinos within the Revenue Jet group offers some serious bonuses but they also have some serious strings. #12 of the terms and conditions is absolutely unheard of.

“Custom approval: Based on player status such as a VIP player, all withdrawals requested will be reviewed, approved or denied within 6 business days of the request being made.”

A six day review process is for VIP’s while the rest of the players are subject to a 10 day review process.

“13. Some bonuses may include cashout limits on winnings which are equal to 10 times the amount of a player’s deposit. The casino reserves the right to exercise this limitation at its discretion. Cashout limits will be determined by casino management according to a player’s level and recent account activity. Any account may be subject to review. While under review, any pending withdrawal request may be reversed with the requested amount returned to the player’s account.”

The T&C’s, silly as they may be, may as be non-existent since the casino does whatever they like whenever they like.

Customer Service

Live Chat

Email: support@grandparker.me

Phone: 1-888-982-5216 / 1-844-779-1964


Casino Representative

View Direct Casino Support thread for this casino representative.



Withdrawal Info

Minimum Withdrawal: $/€ 100
Minimum Deposit: $/€ 25


Cashout Times and Limits:

Cashout Times: Long delays and non payments.
Cashout Limits: $3,000 per withdrawal



- reviewed by Glo Wood, last updated 2015-05-24

Please Note: The following countries are restricted at this casino: Poland.
View mobile review

Grand Parker Casino Screen Shots

Banking at Grand Parker Casino

Grand Parker Casino supports banking methods in their casino for both deposits and withdrawals by Neteller, Skrill-Moneybookers and Wire Transfer and only deposits by Ukash, Maestro, American Express, Discover, Visa, ClickandBuy, MasterCard and ecoPayz.

American ExpressWire TransferClickandBuyDiscoverecoPayzMaestroMasterCardNetellerSkrill-MoneybookersUkashVisa

Currencies and languages supported:

The currencies that Grand Parker Casino allows to be used in casino accounts are U.S. Dollars and Euros They also offer the online casino interface in 2 languages being French and English.

FrenchEnglishU.S. DollarsEuros

Jackpots at Grand Parker Casino:

Name Value Software    
Midlife Crisis $2,031,044  
Shopping Spree $2,031,044  
Jackpot Pinatas $1,765,140  

3 of the slots at Grand Parker Casino

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Members Comments

  • United States masskat

    05/04/12

    I got a 300% deposit bonus today for GP..I found this casino to be unusually tight on all the games I played...rarely got the bonus and then when I did nothing great..I have played on a lot of casinos..this one seemed hard to win anything at..was disappointed.

  • United States baby22555

    22/11/12

    this is the first on line casino i play in my life i got 25.00 completed play through and i always thought on line casinos were nothing but a big scam so i was allowed to take out 125.00 on the bonus and got the check now i play every where love it ......

  • ddesrin

    05/01/13

    There is a problem with this casino I am sorry to say. Their feature guarantees have the usual minimum balance requirements but they don't inform you of this at the start of the game nor do they have it set up like most others where a pop up window alerts you to your low balance and offers to let you attempt to trigger the feature. It just resets the meter.

  • Serbia Lootva

    22/04/13

    Although by the website you would probably think that this is just one of the usual "Grand" casinos, in my experience, they did more than good. Starting with the $30 no Deposit Bonus (the WR is a bit high with a 40x play-through and a $100 max cash-out), continuing to more than decent first three deposit bonuses, and even a High-roller bonus (not me:).
    As I always loved RTG slots, that is what I played the most, breaking the WR without an effort really. I wanted to see if the withdrawal would be a problem, so I just contacted the support, went with the account validation, and got the money in under one week. Hope that next time it will be in a few days. Anyway, the games were as expected, very good, payout rate above average, and that's all I need to know. Since they accept US players, really no reason not to come back again.

  • Peachy23

    03/09/13

    I found this site to be extremely easy to register to. I noticed immediately that they give you the option of downloading the gaming software or playing instantly. They are giving away a very nice welcome bonus at the moment. New players will receive $30 absolutely free upon signing up, with no deposit required. This is an extremely generous offer and gives you the chance to try out many of the games here before actually having to put any money into them just yet. The welcome bonus can be accessed by entering a bonus code.

    They have all sorts of games up for grabs here, including table & video games, slots and more. They even have something called bonus bingo which I thought was a very unique addition to the site. There are many great promos available here, including deals for different games including slots and table games. Another nice thing about them is they have live chat available so you don't have to worry about getting in touch with support if you come across any issues.

  • Poland luminairee

    07/04/14

    The GrandParker is a sister site of classy coin and Loco Panda . They are a great support to all the players and also offer a powerful list of games. What's good about this site is fact that you might withdraw from free codes just if you deposit min $21 deposit and go through verification system. That's a very good RTG site with good opinion, unfortunately they restrict more countries now and the list should be updated now.

  • Canada CooptheSwoop

    23/04/14

    Great site played their roulette and even made a little profit. Cash out was perfect no complaints here, along with great game design I give .5 stars

  • Malaysia gilajikput91

    17/05/14

    i have hear from my friend about their have cashout real money using the free bonus money???is it true???

  • Poland yellonek

    23/05/14

    grand parker is sister site of locopanda and classy coin they are trusted and have very good bonus system , they even give many regular codes which you can use but no more than 1 in a row otherwise they wont payout you

  • Poland Sommi

    31/05/14

    I used to like this site, even managed to cash-out some money from no deposit that they were offering, too bad they don't accept players from my country anymore..

  • Romania wscalley

    07/07/14

    I'm a bit suspicious of all the positive reviews on this page for what is known as a very dodgy rogue casino ... they are known for cancelling winnings on the basis of vague FU clauses in their extensive terms and conditions, delayed payout tactics, unnecessarily long delays when checking identity documents and even a random sixty day security check is sometimes imposed on players who have a big win - thats sixty business days though, and they don't include fridays as a business day too, so you could potentially have a sixty day wait only to be told they aren't paying you for some sketchy reason.

    Personally I'd rather not go through this kind of hassle...

  • Latvia ellaRa

    20/07/14

    I like Grand Parker a little. New players will receive $30 absolutely free upon signing up, with no deposit required. I got it too, met playthrought and start cashing-out... Its takes loooong, looong time))).But the customer service are the best! My account manager Thony answers all my 999 questions by email))). And finally I got my money! I cashed-out from this casino two or three times, but always it takes long time, about two weeks.

  • Latvia ArmiS112

    12/08/14

    The no deposite bonus is amazing, but the games option, emmm... lets say just , not my favorite ;)

  • Malaysia futurama82

    15/08/14

    i like this casino

  • Poland smiechowy

    25/09/14

    Grand parker is another site worth trying it came across within the same time that loco and classy coin site is offering games on highest levels, all rtg games are here, client is downloadable, many good working codes coming for this casino that you can play for real, site is cashable but takes long over a week or something

  • Canada Gloriabe

    14/10/14

    There is one really bad comment here among them all, that is not good, I have not deposited here yet, I remember when they were having troubles with their casinos they were emailing... free chips, they sure had a few, that was fun to play with, I am not sure about this casino, the color depressed me a bit but that is just me, I would still play if it paid, wont find that out unless I deposit and play,

    Gloriabe

  • Malaysia casinova

    15/10/14

    emma@grandparker.com
    To Me 2 Jun


    Dear Mohd,

    So you're ready to make your first withdrawal at Grand Parker Casino! First of all, we would like to congratulate you on your win!
    For security purposes, Grand Parker requires its players to verify their identities in order to withdraw. You will first need to fill out the Grand Parker Faxback form. You will also need to attach a colored copy of your photo ID, two utility bill copies OR official document containing your full name, your address and colored copies of the both sides of the credit card that you have used to deposit with.
    Please fill in the faxback form (you can find the form attached) and send it together with the copies of the above mentioned documents by email to: faxback@grandparker.com .
    For more info feel free to come on Live Chat or call us toll free and speak to a service representative who would love to assist you.
    Sincerely,
    Emma Spencer
    Grand Parker Casino
    Customer Support


    Finance Department
    Grand Parker Casino

  • Malaysia casinova

    15/10/14

    grand parker dont want to pay my winning! after i met playthrought... i make a eur25 deposit and suddenly all my winning is lost! but then they add another 87.50 for my first deposit bonus!! i donnot understand!! the said i dont met playthrought.

    these is my email from grandparker before i make deposit

    emma@grandparker.com
    To Me
    2 Jun


    Dear Mohd,

    So you're ready to make your first withdrawal at Grand Parker Casino! First of all, we would like to congratulate you on your win!
    For security purposes, Grand Parker requires its players to verify their identities in order to withdraw. You will first need to fill out the Grand Parker Faxback form. You will also need to attach a colored copy of your photo ID, two utility bill copies OR official document containing your full name, your address and colored copies of the both sides of the credit card that you have used to deposit with.
    Please fill in the faxback form (you can find the form attached) and send it together with the copies of the above mentioned documents by email to: faxback@grandparker.com .
    For more info feel free to come on Live Chat or call us toll free and speak to a service representative who would love to assist you.
    Sincerely,
    Emma Spencer
    Grand Parker Casino
    Customer Support

  • Serbia zuga

    15/10/14

    Hi casinova,

    This is a standard casino procedure , so you should follow the instructions and send them all the required documents.

  • France, French Republic franee

    07/11/14

    grand parker is very friendly casino room if i am not wrong old just 1 year online having fast payments but the verification process must be passed then games offered are very good and i like them and ejoy, software is downloading fast and without problems same with registration

  • Canada idnever

    28/12/14

    The fist time i start playing in the casino whit a bonus. lost it all. Second time i tried i won 1000$ on VP with a royal flush and 800$ on green light.
    Cool hey? not at all. It was my second bonus and did not make a depot before.
    So i lost it all .So never forget to make your depot before you take a free bonus.

  • United States 73kdub

    21/03/15

    I've played here in the past, only because they offered some nice deposit bonus's. I wasn't very impressed with the level of customer service I received. I did make playthrough on a free chip only to find out that I would need to deposit before I could cashout because my last transaction was a freechip. I should mention that I had deposited quite a bit before that free chip but rules are rules so they tell me. I don't play there anymore.

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