Dreams Casino

44Comments
1.7 stars (based on 181 votes).
Dreams Casino welcomes players from United States.
 
powered by Real Time Gaming software
Warning: Cirrus Casino re branded to Dreams Casino. Please be advised that you can expect slow delayed payments, delayed withdrawal tactics and voided winnings from this casino group. Dreams Casino is part of the Virtual group, and has been known for offering a quantity of no deposit bonuses. This is one of the reasons why they have been under attack by bonus abusers, fraudsters, multi accounters etc, making it harder for regular, innocent players. That of course is not an excuse for their long and delayed payments. They do pay eventually if the player meets all the terms and conditions. Please note that if player breaches even the slightest rules, they can expect winnings to be voided. Its up to the players discretion to decide whether to play here or not. We ask you to proceed with caution with this casino group.

Jurisdiction:

Costa Rica

Cashout Limits:

Arbitrary

Cashout Time:

Long delays

Overview

Cirrus Casino has rebranded under a new name Dreams Casino. It is one of the early online casinos to launch in the 1990’s. They are part of the Virtual Group of Casinos that are licensed and regulated in Costa Rica. Real Time Gaming (RTG) powers the platform with over 150 games. Download and Instant Play versions are available.

Integrity/Trustworthiness

The name change does not erase the shady reputation and long history of this Casino that has built a less than desirable reputation. With a tagline on the homepage that states” Where Dreams Come True” I wonder if “where nightmares come true” would be more fitting. Everyone deserves a second chance and a fresh start but until proven otherwise LCB highly recommends players spend their hard earned cash playing at more reliable Casino.

The marketing campaign for brands under the Virtual Group were notorious for giving away No Deposit Bonus chips that many players would unknowingly break the rules thus fall victim to prey. Claiming two Free Chips in a row breaches the terms and conditions voiding any wins. As result these players who made a deposit and won were penalized for the two chip clause and denied a cash-out.

Complaints

An extremely high level of player complaints have been reported throughout the years. Issues include non-payment of legitimate wins and unnecessarily long processing time. Winnings are confiscated claiming the player committed Bonus abuse not only on Free Chips but on deposits bonuses. In some circumstances players’ accounts were locked.

Withdrawals/Terms

The rules are very strict and if they are broken in the slightest there is for the most part no leniency whatsoever given to the player. In Banking under Withdrawal Methods it states:

“Due to current banking and processing issues in the online gambling community, we are unable to give an exact date that payouts will be made following approval. Dreams Casino Casino takes casino withdrawals very seriously and will get our players paid out as quickly as possible.”

The finance department not committing to any timeframe as to when payments can be expected leaves the door remained open for seriously long delays or denying a withdrawal altogether.

Customer Service

Live Chat

Telephone -

US/CA Toll Free: 1-800-480-2498

UK Toll Free: 0-800-032-9334

International: 1-678-349-0358

Deposit Center: 1-800-550-1491

Email -

Customer Service: support@dreamscasino.com

Withdrawals Department: withdrawals@dreamscasino.com

VIP Department: vipmanager@dreamscasino.com

Fax –

US/CA Toll Free Fax: 1-800-480-2498

UK Toll Free Fax: +44-207-990-8100


Casino Representative

View Direct Casino Support thread for this casino representative.



Withdrawal Info

Minimum Withdrawal: $100
Minimum Deposit: $30


Cashout Times and Limits:

Cashout Times: Long delays
Cashout Limits: Arbitrary



- reviewed by Ava Jackuard, last updated 2015-02-23

Dreams Casino Screen Shots

Banking at Dreams Casino

Dreams Casino supports banking methods in their casino for both deposits and withdrawals by Wire Transfer, Neteller, Visa and MasterCard and only deposits by American Express, Paysafecard and SOFORT Banking and only withdrawals by Check (Cheque).

American ExpressCheck (Cheque)Wire TransferMasterCardNetellerPaysafecardSOFORT BankingVisa

Currencies and languages supported:

The currencies that Dreams Casino allows to be used in casino accounts are U.S. Dollars The casinos only language that is currently supported is English.

EnglishU.S. Dollars

All RTG Casinos

Similar Casinos

Bovada CasinoBovada Casino
Reel SpinReel Spin
Grande VegasGrande Vegas
Springbok CasinoSpringbok Casino
Slots.lvSlots.lv

All Codes

No Deposit Codes

CASINOCASH2501/03/15
NEW40C01/03/15
DREAMS5022/02/15
WIZARDS10022/02/15
EEC7F15/02/15

Jackpots at Dreams Casino:

Name Value Software    
Midlife Crisis $1,967,626  
Shopping Spree $1,967,626  
Jackpot Pinatas $1,765,338  

3 of the slots at Dreams Casino

Members Comments

  • shadow81

    20/03/09

    this is for cirrus casino crs50 give it a try

  • ajusting

    30/03/09

    FREECHAN77 WORKED CAN'T BELIEVE IT THANKS AGAIN!!!!!!!!!!!!!!!!

  • danoke

    16/08/09

    Hi,i want to ask.Is some man ho withdrawed no deposit bonus from this casino?I registered today,there.I am playing,but i dont want believe that,i will do withdraw after bonus will succesfull made.I hope someone will write something here:).THX a lot.

  • Nikki Boydstun

    22/08/09

    Is anyone else having trouble downloading the Cirrus casino software? I've spoken to their on-line support a couple times, and still get an error page, saying it cannot be found.

  • United States Eskimobabee

    05/10/09

    I received the no deposit bonus, that went fine. I decided that this was a casino that I did want to deposit in so I deposited and played my money. I was told I could get a free $100 dollar chip if I verified my credit card, which I did and was told to return in two days to check on my chip status. I checked in two days and was told that they needed more information, which I provided and was told to check back in two days. I checked back in two days and they are still telling me to wait an additional 2 days. This has become to much work for a free chip, additionally I received emails, after deposit for free chips, which I would go and redeem at the cashier and would be told that they are no longer offered or that I cannot redeem them. This makes me believe that this Casino is not organized, therefore not worth my money.

  • prism aff mngr

    06/10/09

    Hi Eskimobabee,

    I represent three other casinos, Prism, Slots of Vegas and VIP Lounge, but Cirrus is part of the same group so I wanted to answer your comment.

    I'm sorry to hear you've had a bad experience. Something must have gone wrong when clearing your account for the free $100 chip, because usually you would have received it promptly. I tried to find your account but I was unable to; if you can send me your login to ingrid@prismaffiliate.com I'll be happy to look into it and get your free chip ready for you.

    Regarding the bonuses, we send newsletter with bonuses every week and if you're redeeming a code that was sent to you a few days earlier, you shouldn't have a problem. Sometimes, however, free chips are a way of letting new players try out our casino and since you've already played, they don't apply to you.

    Our CS team always has access to many bonus codes you can use. If you try to use a code and for some reason it doesn't work, please contact them by chat or phone and they can either credit it manually for you or recommend another one.

    Best regards,

    Ingrid Evans

  • United States Eskimobabee

    06/10/09

    Thank you Ingrid, I will email you.

  • prism aff mngr

    07/10/09

    Hi Eskimobabee,

    Thank you for writing!

    The department in charge of reviewing documents takes 1 to 2 business days to review and approve them.

    In this case, they sent you a message saying we were missing one of the required documents, which I imagine you then sent again the same day. However, there was a weekend in the middle of that, which is why four days (two business days) passed before they reviewed your documents once more, and approved them in your account.

    Your free chip is waiting for you in your account. I am sorry you had to contact us more than once, usually that is not the case, except when for some reason documents aren’t received (sometimes the attachments are too heavy and the email doesn’t go through) or if a document is missing.

    Please let me know if there is anything else I can do, I can be found in the Forum as well. Enjoy your chip!

    Best Regards,

    Ingrid Evans

  • joaocha

    23/01/10

    cirrus casino withdraws is ....nest year!!!!!!!
    i whitredawal $51 and...noting!!!!!
    send documents account is correct and money is declined 10 days agoo.in my account balance is $25,$26 is for HAITI...LOL LOL LOLOLOL
    GOOD SITE
    GOOD JOB
    CIRRUS AND GROUP BANED TODAY!!!!
    ATTENTION THIS CASINO AND GROUP

  • joaocha

    24/01/10

    this is a GYPSY CASINO!!!!!!
    GYPSY SITE!!!!
    many free cash for....NOTHING.
    ATTENTION !!!!!!!!!!!!!

  • prism aff mngr

    25/01/10

    Hi Joaocha,

    I tried to find your account in order to see if there's a problem, but joaocha is not a username in the casino and even though there are several Joaos that have played lately, none of them seem to be you.

    Could you please let me know what your username is? I'll be happy to help. You can post it here or you can reach me in the Direct Casino Support section of the forum, I'm in charge of Prism/Slots of Vegas/VIP Lounge but since we work together with Cirrus I can help.

    Thanks,

    Ingrid

  • joaocha

    31/01/10

    username-voufoder
    withdrawal requested 14-01-2010 $51!!!!!
    please transfer for my neteller account

  • joaocha

    05/02/10

    and....05-02-2010 no money...no coments...withdrawals declined 5!!!!!
    warning this casino group!!!!
    account name-voufoder

  • prism aff mngr

    08/02/10

    Hi Joao,

    The $51 you were first trying to cash out came from a free chip and you played Roulette with it, which is not a game allowed for free chips. The initial $25 bonus was credited back to your account as a second chance, you can play with it again and you can cash out up to $100 once you've played 20x the bonus amount on Slots.

    This is something anyone in the Customer Service department would be happy to explain Joao, please contact them by phone or chat whenever you have a question. As I had mentioned above, you can also reach me directly in the forum of this site.

    Ingrid

  • dj_tonik

    08/02/10

    Cirrus casino delays on withdraw of real money deposit winnings.
    Live Chat Trascript:
    A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
    Thank you for using our LiveChat Service. This is 'Carolyn'. How can I help you?
    Me: hi carolyn
    Me: its been 18 business days since my withdraw date and i was told i was told the approval team was suppose to have me approved last week
    Me: is everything ok?
    Carolyn: Thank you for holding. I will be with you in a few moments.
    Me: ok
    Carolyn: I am sorry for the delay. I will be right with you.
    Me: ok
    Carolyn: One more moment. I apologize for the wait.
    Carolyn: We are truly sorry for the delay
    Me: ok
    Carolyn: in getting your withdrawal approved
    Me: ok
    Carolyn: As per approval team it should be process this week
    Me: that means it will be paid to my accout this week?
    Me: i was told it was to be aproved early last week, then twords the end of last week, and then paid by this week....
    Me: i was also told that because of these delays i was to get an expedited withdraw
    Carolyn: We are trying to expedite,correct
    Me: my main concern is that the people that trust me to refer them to casinos (like yours) will become weary of this casino if i dont provide them with a reason for my withdraw delays
    Me: i have had 1 person refered already and have had to convice them this way only a short delay
    Carolyn: Thank you for holding. I will be with you in a few moments.
    Carolyn: We are doing the best we can to solve this issues
    Carolyn: We are truly sorry for the delay
    Me: so by the end of this week for sure?
    Carolyn: We hope to send your payout by then
    Me: ok, thank you, there will be no further deposits from me or my associates untill this matter is resolved
    Carolyn: I am sorry for the delay. I will be right with you.
    Carolyn: One more moment. I apologize for the wait.
    Carolyn: We will do the best we can to have it as soon as possible.Thank you for your patience
    Me: ok thanks
    Carolyn: One more moment. I apologize for the wait.
    Chat session has ended. This may have been a technical error.

  • bloggyweb

    10/06/10

    what? My cash balance : 900 USD. Required the whitdraw... after 5 minute my balance was 0 (ZERO) ... i'm still waiting the money after 1 year............ A very nice fraud. Dont play at there.

  • prism aff mngr

    12/06/10

    Hi Bloggyweb,

    Unfortunately you redeemed two free chips in a row (it was the same day actually, an hour later), which is not allowed in our casino and as far as I know is a very common practice in all online casinos. Free chips give you the chance to try out the casino, once you've done that, if you'd like to cash out you need to make a deposit and you can feel free to request a deposit bonus with that. Afterwards, you are allowed to redeem another free chip, but there should always be a deposit in between free chips.

    Ingrid

  • jpk1080

    16/10/10

    still waiting after what seems like an eternity for my withdrawl. how do they expect people to play if it takes well over a month to get your money out?

  • Serbia zuga

    16/10/10

    hi there, you can post your complaint here : http://www.latestcasinobonuses.com/onlinecasinobonusforum/direct-casino-support/prism-slots-of-vegas-vip-lounge/msg131398/#new

    rgds
    Zuga

  • offo2011

    03/03/11

    well, this casino sucks !
    first they needed 14 days to approve my account, then they told me 7 more days plz then u have your money, ive been waiting 23 days in complete now since ive sended my documents and still nothing here ! the last 7 days ive been in livechat every day ! and everey day they told me between 1/3 and 3/3 and today, !! time is over and they say, wait on till 21/3 ... they are a fucking joke, im actually writing to all affiliates, a few are actually working about a report and removing them, a few i dont know right now, but u should remove them as well and make a bad report, they just suck and are idiots ! btu as i told u ill email you all chatprotokolls and everything in a few minutes if nothin is here in the next ~ 150 minutes

  • Costa Rica cindygreco

    03/03/11

    This is Cindy Greco; Affiliate Manager for Gwages. I have Claudia in our escalations dept will take it from here, if you have any further questions please contact her directly and copy me.

    She should be sending you an email within the next few hours in regards to this payment issue.

    Claudia Villalba - claudia.v@casinosupportcenter.com

    Please keep in mind that our payouts are 7 - 10 business days to approve and 7 - 10 business days following to process a total of 14 - 20 business days total to receive your payout.

    Cheers,

    Cindy Greco
    Sr. Marketing Manager
    Gambling Wages

  • DallasPokerPro

    10/03/11

    This is For CIRRUS casino CIRSPEC250 good for 25$ good luck!

  • Costa Rica cindygreco

    11/03/11

    offo2011:

    Your $250 payment has been sent out via Moneybookers on 3/4/2011.

    Cindy Greco

  • susudaisy

    03/09/11

    i used AUG11APP50 it work like it suppose too

  • hubertus22

    03/06/13

    Swedish players are restricted at this casino and have to deposit before they can use any "no deposit bonus" according to the casino support.

  • landon

    17/04/14

    Hi all for me this site is a scamm, they refused a payout to me in the future so I dont recommend anyone. I used the free chip code and then made rollover after few hours of fighting and they told me I am not welcome or something like that. No good casino.

  • Bulgaria MerengueBG

    01/05/14

    Cirrus Casino does not allow players from Bulgaria. This is a joke, right?? Because players from Bulgaria and I guess in the whole world did not allwoed the Cirrus Casino. Thieves and crooks and nothing more. That's exactly what they are and the more quickly they disappear, better for the industry and for the players in the world. I do not understand how there are still more players who still trust them and donated money to this scamm casino.

  • United States rena35

    06/05/14

    Rarely do i give a casino half a star but this casino is the pits. Please heed the warning sign on this one because even if you do not use two free chips in a row it will be a mircle to get paid. Trying to turn over a new leaf my behind. I think the well has dried up and a few people might get paid before their evil little horns grow back. Run players run.

  • Poland yellonek

    14/05/14

    I give only 1 star to this casino because when I played there in the past everything was ok until first withdrawal they didnt allow to withdraw winnings dont know why, they didnt give bigger reason that's why I dont like this site

  • Romania kuki.viorel

    14/05/14

    romanian players are restricted at this casino and have to deposit before they can use any "no deposit bonus" according to the casino support.

  • Romania bgdadu

    22/05/14

    what do you mean?Romanian players are restricted....that doesn't mean you are not allowed to make an account there?

  • Slovakia (Slovak Republic) mrohacek

    02/07/14

    They restrict many countries ... Wondering why. Anyway, I did that nearly last time... u simply cannot lie the system.

  • Kenya Efti

    04/07/14

    Cirrus Casino is part of the shady Virtual group of RTG sites so, as the warning above states, any customer expecting funds from here should be prepared for a looong wait and numerous delays at best.

  • United States deb66

    07/07/14

    Cirrus casino has a bad reputation and they deserve it. They will not pay out even if you are a depositor. They can keep all their free bonus money. Only one star from me.

  • The Netherlands Dedi1981

    10/07/14

    RTG casinos need to create a system that blocks no deposit bonus in a row! probably this way the casinos would prevent customers disappointment.
    Without that system all RTG casinos scared customers away and that's bad for business. It happend to me more than once that my balance was erased to zero.
    also at this one!

  • Italy viky

    14/07/14

    I played this casino in the past (actually Italians are not allowed) very slow payment but great payout and a lot af bonus. I liked it, unfortunatelly I cannot play it now.
    Nice!

  • United States helpmenow0031

    30/07/14

    I really like this casino. The games are fun to play. The bonuses are hefty with less playthrough than a lot of places. I am already a VIP member and the rewards come big.

  • United States canofham

    05/10/14

    I like the variety of games, but do not like that they take your winnings from the sign up bonus. I was shocked to go from $760 to $100 when I hit the play through. Same with all other Virtual Group Casinos.

  • Germany dirkemans

    13/10/14

    Seriously, i have played here in the past, as i have in all of their sisters, Virtual and Ace Revenue.. it's basically all one and the same: there is a saying that goes "A tiger never loses his stripes" and that is my mildest way of expressing my opinion on these Casinos, and let me reiterate that the "stripes" of this here tiger are not innocently gained, just google for Virtual Casino No Pay and make up your mind then.

  • United States pestilot

    21/01/15

    I read through some of the other posts and i feel like a few of theings people have complained about are common terms for all sites. its more a matter of being dilligent and reading through things first. Also, if you dont get it, just ask support. Chatting with these guys (which i always do first any time i play somewhere) was really quick and helpful.

    game play was fun. had a pretty good time. Funny how my favorite games were a bit mean to me and i made a killing on games i dont normally play hahha. Im quite a bit up so im going to run through a withdrawal and see how that goes. ill post on it later. hope to receive that within a few weeks

    cheers

  • United States teraxyz

    30/01/15

    I have downloaded the software for this site.Pretty smooth on that end all though it somehow messes (sp?) with my desktop.I usually don't download the software I prefer the instant play option.I redeemed a ndb for $25 CIRSPEC25 is the current code.I am reading this posts and am leery of depositing here.Perhaps I will reconsider.

  • Serbia zuga

    08/02/15

    UPDATE :

    Cirrus Casino has re-branded as Dreams Casino.

    LCB Admin

  • United States radrose82

    10/02/15

    dont wast your time. go to a casino that has never had a bad review and thats where you should deposit your hard earned cash.

  • United States deb66

    21/02/15

    I found free money in my account which was nice but I am still pretty hesitant about depositing real money with this casino after the troubles I've had with Cirrus. Maybe a new name comes with a better reputation??

Login to post a comment:


 
 

Click Here to register a new account

Members Votes

What's going on right now!

3mins ago someone from United States played Age of Troy

Casino Community

Share this page on:
Follow LCB on:
Follow LCB

Casino Of The Month

Casino of the Month

In the last 24h

Totals

  • New Members
    19
  • Members Online
    418
  • Guests
    1,554
Highest Community Rated Online Casinos
SlotsMillion
  (100 Ratings)
32 Red Casino
  (365 Ratings)
Guts Casino
  (205 Ratings)
Club USA Casino
  (296 Ratings)
Mr Green Casino
  (314 Ratings)
Buzzluck Casino
  (185 Ratings)
Lucky Red Casino
  (236 Ratings)
Videoslots.com
  (176 Ratings)
BETAT Casino
  (221 Ratings)
NextCasino
  (175 Ratings)
Bet365 Games
  (195 Ratings)
Unibet Casino
  (165 Ratings)
CasinoLuck
  (246 Ratings)
Betsson Casino
  (240 Ratings)
Betsafe Casino
  (220 Ratings)
Redbet Casino
  (175 Ratings)
ComeOn Casino
  (282 Ratings)
Spin Palace Casino
  (131 Ratings)
Casino Extreme
  (185 Ratings)
Intertops Red Casino
  (140 Ratings)
Slotty Vegas
  (129 Ratings)
Vera John Casino
  (199 Ratings)
Thrills Casino
  (159 Ratings)
Slotland
  (345 Ratings)
Sin City Casino
  (114 Ratings)
Ladbrokes Casino
  (167 Ratings)
Hello Casino
  (94 Ratings)
Liberty Slots Casino
  (215 Ratings)
Winner Casino
  (364 Ratings)
Casino Saga
  (115 Ratings)


Follow LCB on Facebook Follow LCB on Twitter Follow LCB on Pinterest Follow LCB on Google plus