Captain Jack Casino

2.2 stars (based on 156 votes).
Captain Jack Casino welcomes players from Virginia.
powered by Real Time Gaming software
Warning: Captain Jack is sister casino to Silver Oak, Royal Ace, Planet7 and SlotMadness. which are known for extremely slow payments and poor customer support. They tend to pay the players, however payments are usually issued after a month+ , which is unacceptable business practice.


Costa Rica

Cashout Limits:

$2,500 Weekly

Cashout Time:

Pending time: 7-10 business days; Bank Transfer: 10-14 business days; Bank Checks: 10-14 business days

Get ready to set sail, your about to feel the wind at your back on a exploration. You won't be looking for any deep sea urchins. At best your going to want to dine at Captain Jack's table. He is about to dine on a feast and he is inviting all deck hands and pirates to join him. Your final destinations is Captain Jacks Casino. As you arrive your going to walk the plank among skeletons and criss-crossed swords. Once inside Captain Jacks Casino, you find a gambling merriment that only happens when you lay your bets down. Never has being ship wrecked sounded more exciting than to reach dry land and hear the sounds of bells, whistles and the roll of the dice.


Real Time Gaming (RTG) is the software that powers Captain Jack Casino. Players will love the clean crisp graphics and ease of navigation. RTG was established in 1999 and has built a reputation as one of the leading software providers in the online casino industry. Offering more variety of progressive jackpots than most other online casinos, gives this software an appealing edge. Recordable Trust is a feature that allows the player to view all every wager ever placed. This includes the time, date, winnings and detailed results. All transactions are made available to the player with a history feature. Captain Jack carries the certificate of fair gaming. Technical System Testing assures all games are fair in operation and random in results. All transactions are encrypted ensuring the highest level of security.


New players will be generously welcomed with a bonus package on their first ten deposits. Redeem bonuses by using the special codes in the cashier. Check your emails for weekly promotions and offers. To be part of the VIP Lounge is by special invitation only. This select group of players will have exclusive benefits as well as their own personal casino manager. Monday through Thursday VIP members will get huge bonuses worth up to $50,000. Weekend bonuses are up to $7,500. High table limits, cash back and higher conversion rates on points earned. Comp points are earned by playing and wagering on games. Players that are loyal will be rewarded with a once a month loyalty chip and exclusive bonus. Accumulate points and redeem them for real cash that is placed directly into your casino account.


There is over one hundred games to choose from. There are three jackpots that you will have an opportunity to win. The Progressive Jackpot is the largest jackpot that goes a high as into the millions. The second Jackpot is found on the real time slots that reach into thousands. The third jackpot is the Minor Jackpot, the smaller of three that reaches into hundreds of dollars found on selective slots along with the Random Jackpot. Some slots to try are: Rain Dance with up to 100 spins to won on the bonus round, Naughty or Nice the holiday slot with a bonus round, Triton's Treasure with expanding wilds and a bonus feature and Paydirt with three bonus round features. The Aztec Treasure slot has expanding wilds with a bonus round free spin feature. Added to the Aztec themed slot is Aztec Guaranteed slot, with a guaranteed bonus round. Also Aztec Treasure progressive slot that can reach into the millions. A full casino including table games for Blackjack, Roulette, Craps and more. Play Video Poker with 3, 10, 52 and up to 100 hands to play at once.

Customer Service

Live Chat

Phone: US and Canada 1-888-288-2939, Fax: 1-866-1102

Email: help@captainjackcasino.com

Withdrawal Info

Cashout Times and Limits:

Cashout Times: Pending time: 7-10 business days; Bank Transfer: 10-14 business days; Bank Checks: 10-14 business days
Cashout Limits: $2,500 Weekly

- reviewed by Ava Jackuard, last updated 2014-11-05

Please Note: Only the following countries are allowed at this casino: Andorra, Anguilla, AP, Argentina, American Samoa, Austria, Australia, Aruba, Barbados, Belgium, Bermuda, BQ, Bahamas the, Congo, Congo the, Switzerland, Swiss Confederation, Cook Islands, Chile, Colombia, Germany, Algeria, Spain, Ethiopia, EU, Finland, Fiji the Fiji Islands, France, French Republic, Greece, Guam, Iceland, Japan, Cambodia, Comoros the, Cayman Islands, Sri Lanka, Luxembourg, Monaco, Marshall Islands, Northern Mariana Islands, Martinique, Montserrat, Mexico, New Caledonia, Norfolk Island, The Netherlands, Norway, Niue, New Zealand, Puerto Rico, Portugal, Portuguese Republic, Solomon Islands, Sweden, San Marino, Somalia, Somali Republic, SS, SX, Tokelau, United States, Uruguay, Eastern Republic of, Holy See (Vatican City State), Venezuela, British Virgin Islands, United States Virgin Islands, Samoa, Mayotte, South Africa, ZZ. more...

Captain Jack Casino Video Review

Captain Jack Casino Screen Shots

Banking at Captain Jack Casino

Captain Jack Casino supports banking methods in their casino for both deposits and withdrawals by Wire Transfer and Neteller and only deposits by American Express, Visa and MasterCard.

American ExpressWire TransferMasterCardNetellerVisa

Currencies and languages supported:

The currencies that Captain Jack Casino allows to be used in casino accounts are U.S. Dollars The casinos only language that is currently supported is English.

EnglishU.S. Dollars

Live Casinos

Offers the following live dealer casino games: Live Roulette, Live Poker, Live Baccarat, Live Blackjack.

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All Codes

No Deposit Codes


Jackpots at Captain Jack Casino:

Name Value Software    
Midlife Crisis $2,031,044  
Shopping Spree $2,031,044  
Jackpot Pinatas $1,765,140  

3 of the slots at Captain Jack Casino

Members Comments

  • onlypoor


    Captain Jack Casino would not give a $50 No Deposit Bonus. They asked for a deposit and when I said no, I signed up to first play the no deposit bonus they refused to offer any.

  • United States chillymellow


    yeah me too, what a waste of time

  • smutski


    any exp on there withdraws? how rep. are they?

  • Australia joshac


    Very new casino, so we do not have any exp as yet.

  • tracylh18



  • sparkydj


    dont trust this casino - their terms are all over the place. they told me in chat that captainjack1, onetime200, captainjack100 are all cashable, but their terms and conditions state they are not - paragraph 5
    Thank you for contacting us, you are number 1 out of 1 in the queue. You will be answered in 9 seconds, please wait for the operator to respond or call us at toll free (US only) number listed on our site.

    Thank you for contacting us at our 24X7 Live Support. You are chatting with Ray. How may I assist you?
    Ray: Hello, Welcome to Captain Jack Casino!
    david: hello - could you tell me the terms of your bonus code 'captainjack1'
    david: thanks
    Ray: Would request you to please hold for a moment while I pull up your account details

    Ray: Captain Jack Casino - 1st Deposit Signup Bonus
    Ray: 100% BONUS
    Ray: 30X Wagering Requirement
    Ray: (60X for Blackjack & Video Poker)
    Ray: No Maximum Withdrawal Amount
    Ray: Redeem: CAPTAINJACK1
    david: is the bonus 'cashable' or 'non cashable'?
    Ray: cashable
    Ray: how much you want to deposit
    david: $150
    david: where does it state it is cashable
    david: is there a link on your site?
    Ray: ok
    Ray: can you go with 300$
    david: why?
    Ray: i will give you 200 %
    david: still cashable?
    Ray: yes
    david: yesterday i was told it was not cashable
    Ray: ok
    david: i need some confirmation of this
    Ray: ok
    david: where are the promotion terms on your site that say this bonus is cashable?
    Ray: if you will make 300$
    Ray: i will give you 200% Bonus
    Ray: 20-times wagering
    Ray: 40-times (video poker/table games)
    david: thats fine but where does it say it's cashable
    david: if you can send me an email confirming this i will deposit
    Ray: ok the bonus would be cashable
    Ray: ok
    david: i need an email
    Ray: sure
    david: thanks
    Ray: sure
    Ray: just wait
    david: ok thanks Ray - i hope you understand my concern over this
    Ray: sure i understand
    Ray: how much you deposit max for me
    Ray: ok
    david: $300 by neteller
    Ray: how much you can deposit
    Ray: max
    Ray: ok
    david: please email all the terms
    david: thank you Ray
    Ray: on deposit of 500 there is 250% bonus that is also fully cashable
    david: cannot afford that
    Ray: and 20times wagring for slots
    david: what casino group are you part of
    Ray: captain jack
    david: there isn't much history on you
    david: do you have any other casinos?
    Ray: i understand but we always there to help you
    Ray: yes
    david: what are the names of the other casinos?
    Ray: we have so many casino with us
    Ray: but i m affiliate with captain jack
    david: name some please
    Ray: \so there is huge bonus of 250% if you deposit 500$
    Ray: means 1250$ as a bonus
    Ray: no max cash out
    david: i see you are a part of the virtual casino group
    david: is this true?
    Ray: 20 times wagering for slots
    Ray: No
    Ray: we are not.
    david: ex Warren Cloud casinos?
    Ray: i m just sending you the email
    Ray: no that is not affiliated with us
    Ray: I am just sending you the email for the coupon about and 250%
    Ray: we have send you the mail
    Ray: please check
    david: ok
    david: Where did you get 'Judith' from?
    david: my name is David
    Ray: oh i m so sorry
    david: and i wanted the details of the 200% bonus
    david: not 250%
    Ray: ok
    Ray: sure
    david: Ray, plesae can you put your name at the bottom
    david: it says Kevin Hampson
    Ray: he is my supervsior
    Ray: he got the rights to send the email
    Ray: are yout here
    Ray: you*
    david: yes 1 minute Ray
    Ray: sure
    david: did you send the email about the 200% bonus?
    Ray: Kevin is going that just allow me a moment
    Ray: please
    david: Ray - paragraph 5 - to me this reads that all bonuses are not cashable

    david: Additional Terms Applicable to ALL Bonuses
    david: ALL in capitals
    Ray: ok
    david: Ray - i am not convinced of these terms on your website
    david: Additional Terms Applicable to ALL Bonuses
    david: ollowing the redemption of a bonus, if the player wishes to make a withdrawal which is greater than their deposit, they must have an amount greater than the sum of the deposit + bonus. For example, if a player makes a purchase US$100 and receives a bonus of US$100, then requests a withdrawal of US$190, this will result in US$190 being returned to the player's casino account. The player will only be able to withdraw again once their balance either exceeds US$200 (the sum of the deposit + bonus) or once they have lost at least $90 and are therefore only withdrawing the amount deposited.
    Ray: ok
    david: before you quote bonuses are cashable i think you should get your terms amended
    Ray: its depend on bonus to bonus
    Ray: i never said that al the bonus are cashable
    david: well in that case it should say 'unless other stated'
    david: that is a legal requirement Ray
    Ray: i understand
    david: thanks for your time
    Ray: but i have send you the detail of the bonus
    Ray: ok
    david: i won't be deposting as your terms are not clear
    david: thanks anyway
    Ray: sure
    Ray: \
    Ray: that is not at all a problem
    Ray: you have nice day
    david: you too
    david: tell your boss to get this fixed
    Ray: thank you
    david: ;)
    Ray: ok

  • United States freddyvtown


    This casino didn't pay at all. I didn't get a single bonus, I had $150 bankroll and played only min bets. Here on most of the slots, the min bet is $.60 Only the 7th spin would pay anything if you set it at autospin. I found it odd, that the wagering on Real Video Slots was $.50 per $1.00 wagered. Usually you get even money on slots. Next, the coupon details in the cashier says that you can play carribean games, but the casino has none. This should be an indicator of how things are managed. I didn't win even at the table games, playing Texas Hold'em the best had I was dealt was Ace-Five, with numberous 10 high, 7 high 6 high suited hands. I think I won 4 out of 18 hands, and had to fold most of those because the starting hand quality was so poor. I should've went back to Luckyslots, and just waited out my pending withdrawal, so I could go and redeposit. Video poker was really poor, I must've played about 15 hands, and was dealt a pair of Jacks or better Once, and most of the hands I just had to hold a high card, since I wasn't getting any low pairs, either. You are better off just trying to cash out the free chip, my bankroll went from $150 to $0 in about 90 minutes. Like I said, I didn't trigger any bonuses.

  • gt1965


    Warning.In this casino the dont know what is the word <withdraw>.its a pity because they have a real good RTG software.

  • United States char33


    the comment i would like to make is that when i first requested my withdraw they said i had to have a bank account. when i told them i didnt have one and was there any other way to receive my winnings they said it would be western union or money gram and i didnt have a choice which one. then when i talked to them again they said it had to be a bank transfer because they couldnt do western union or money gram and again i didnt have a choice. again i told them i dont have a bank account then i was told it had to be a check. ok fine . i said would it be a cashiers check .they said a regular check. whatever that means.i belong to other casinos that are out of this country and when they sent my winnings by check it was a cashiers check or international check and there was no problem,and the one was money gram with no problem. the point im trying to make is who cant do a money gram or western union? and why a regular check?

  • nclapaulette


    Do not deposit money into Captain Jacks Casino or ones connected to, unless you plan on waiting months to recieve a withdrawl! Have 2 approved withdawls and have yet to get either, been over 2 months! Keep getting run around and nobody seems to know anything. They told me they are approved and I just have to wait a little longer. How long I wonder... forever? Was told all there withdrawl options take the same amout of time.

  • nclapaulette


    Captain Jacks Casino sent a Bogus check Beware! Finally recived check by UPS. Tried to cash it at two banks and was told it was fraudulant and couldnt to verified therfore couldnt be cashed! Check looks very fishy only bank name and a phone number that is not listed., no address, when bank called said there was a $10 fee to verify so bank said that means it is unexceptable and concidered a fraudulant check, Not sure what to do but very pissed considering they made me wait so long to get it.!

  • United States luckee7


    Captain Jack is part of the Virtual group. Although it's still on the black list of casinos to avoid, I did get some great bonuses there and managed to win quite a bit. Unlike my experience over a year ago with the Virtual group being slow pay, they actually paid me in a few weeks instead of two months. Eventually I was restricted from taking the no restriction bonuses and had to move on, but I would go there again if I were able to get those bonuses. Also I never had a problem any of their 10 checks.

  • chrissara1011


    I am sorry I did not find this site before I played at Captain Jack casino, It has been over two months and I still have not received my withdraw and when I email or chat I am just told that I need to wait it will come. They have no idea where the money is in the processing or when I will get it. I have NEVER had to wait this amount of time to get a payout....I would say RUN do not walk from this casino

  • chrissara1011


    After making my initial post I decided to contact the management at the casino I did so first by email and after 1 week no resolve I called and asked to speak to a manager....with in 2 weeks I had both my withdraws in hand and cashed at the bank no problem...I felt I needed to say this as well as the first post

  • New Zealand dan2014


    i like the selection of slots,but its a pity so many of the RTGs are rouge and giving them a bad rep,ther is so many of them its hard to see the trees through the forrest if you know what i mean

  • The Netherlands bothektiek


    You get a lot of no deposit bonuses here. So if you like that it's worth the look, but I usually don't trust a casino that gives away so many bonuses.

  • The Netherlands Dedi1981


    At the first look of the casino I thought that this casino would be a good one but again I am disappointed by a RTG casino. I probably stop giving RTG another chance because the disappointment and wasting your time.
    Captain Jack in my opinon can sink with her ship to the bottom of the sea.

  • United States deb66


    This casino has many bad reviews but I've had nothing but a good experience playing here. Never had a cash out but customer service is great.

  • Slovakia (Slovak Republic) mrohacek


    I have read bad reviews about this casino only on this site :) also I have only good experiences therefore ... so for me better than average

  • United States tcowart86


    About the same as cool cat and silver oak, big no max cash out bonuses

  • Ukraine timidi


    I need to say that this casino will do anything to delay or if thay can avoid your cashout request. Customer support are bad and they aren't helpful at all. They offer a lot of fre no deposit bonuses but when it comes to cash and withdraw money they avoid you and you can't do anything. I don't have any good experience with this casino

  • Ukraine timidi


    they let me to open account and play and when I met wagering req they colse my account -.-

  • United States CASINOMANIAC101


    I like the games here but they don't have the greatest bonuses to offer. I give the casino a 2 star rating.

  • United States pestilot


    A ton of bonuses here. Way more than most other casinos. I started off trying to max out the no deposit bonuses but the longer I played here I realized how many weekly promotions/bonuses they offer. The payouts here are pretty solid and the free spins they offer you kept me playing Golden Gloves for hours.

    I haven't had any issues with payouts/deposits and the support staff was pretty helpful when I needed explanations on some of the bonuses.

    I'd def check it out. You'll be able to get a running start here with all of the bonuses and the variety of games, especially slots, is really good.

  • United States pmutts


    I have thrown away a few hundred bucks here. I don't care if they give you a 100X match bonus with no wager requirements and no maximum restrictions.

    When you never get a single spin worth 5x or bonus round worth 10 to 15X you will lose.

    If you happen to be lucky enough to win on their obvious LOWEST possible RTP possible in RTG software good luck collecting.

  • United States luckee7


    This might rustle some feathers but this used to be one of my favorite casinos to play at. Yes it did take forever to get paid and yes the support staff does intentionally try to mislead you but they paid me every time.

    BUT having said all that, they suddenly put a limit of $1 minimum and $1 maximum on my deposits for no reason other than I have won there a lot.

    I never took bonuses, never got mad or insulted the support staff. Never threatened them. Always followed the rules and always patiently waited for my money. I even praised them here as a place that always paid and took a lot of heat for it I might add.

    This should be an important indicator of what kind of management this place has. Of course they blame the processor for those limits and insist there's nothing they can do.
    I just want to play and I'll take my chances, come on guys

  • United States luckee7


    I should clarify I did take bonuses early on playing with this casino. But after a few wins they quickly nixed those. What i learned was that it's much easier to get paid if you don't take any bonuses. Taking a bonus only gives them more chances to catch you on some hidden detail and not pay. Like I said the chat staff sometimes misleads you. Maybe not intentionally always but over simplifying statements like the term "cashable" when if fact there's some restriction that conflicts with that.

  • United States WWEFAN4LYFE87 J


    "So I had A Question for everybody on here Is this site legit or fully scam"??? And if so i will stay away from it then. pls whoever knows it would be very much appreciated THANKS ALOT

  • United States WWEFAN4LYFE87 J


    the captain Jack Casino is it REAL OR SCAM???

  • United States uhdunno


    i hve herad nothing but bad things about this casino, they spam you with emails offering free chips you don't qualify for unless you deposit in between them, if you don't they still spam you with offers, steer clear of this place

  • United States luckee7


    Since I've posted some relatively positive comments about this casino, I felt obligated to update my feelings. After they cut me off the bonuses, I kept playing and winning (Video Poker). Then all of a sudden for no reason I attempted a deposit only to find the minimum and maximum deposit amounts (those small numbers above the deposit box) were set to $1 each.

    The tell me it's their processors doing it. Of course we all know that's bullshit and they won't do anything about it. Oh well time to move on. They should close the casino if they don't want to pay out when the time comes. I played honest, followed the rules, was polite. Never abused bonuses.... That tells you what kind of people run this casino.

  • Canada sinjer


    I found a pretty solid free chip offer here but i actually had a positive experience. Granted i read through the terms pretty closely so i knew what games i could play and that if i made it far enough i could get to my cashout. I did that and got my $100 sent to me. Overall was a good experience

  • Canada wwd88d


    Loved this casino. It's one of my all time favourites. I didn't encounter any problems in the many times that I've played here and would recommend it to everyone.

  • Canada JamilKarim1234


    I agree with some of the more recent comments on here. I've only been playing here for about 4 months but everything has been perfect. I came here because of the 100% match deposit bonus and the huge progressive jackpots which I've seen clear 3 million.

    I'm a big fan of RTG casinos especially when it comes to variety and quality of graphics. I have't had any issues so far and I would recommend coming to play here

  • United States tinker


    I use to play at this casino a couple of times a month. I initially liked them at first and after six months of playing here off and on I tried making a withdrawal and out of nowhere I get locked out. Needless to say I then tried emailing them and got no response. I was so disgusted with them I was fit to be tied. Customer service was bad back when I played here, I'm sure much hasn't changed since then. Or should I say I would be quite surprise it they did. I would stay away from this awful casino and it's sister casinos.

  • Germany linastante


    God, what to think about a casino which offers a rather huge no deposit casino, and yet you don't need 40 minutes to stand there with zero cash ? No free spins other than one time during testing several slots, very fishy.

  • South Africa Cnichas


    One of the first casinos that left a very bitter taste in my mouth and made me very cautious when singing up with RTG casinos, I played a no deposit bonus of 50$ and wagered it when querying the withdrawal process I saw the casinos true colors with the silly kyc requirements upon reading up several reviews on this casino it became clear I was not going to get paid out so I just left it and here at LCB they on the warning list too
    Stay clear of this one

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