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Members Comments

• Craig

  27/11/11

  Seeing as all of the other CWC's have a rather descent reputation, I didn't think too much of it before making several deposits and checking out Buzzluck and Nu Works software. Play was rather enjoyable, and even received a $50 comp a few days later (granted I lost several hundred dollars). Approaching the following weekend, I got an email for a 25% cashback promo for any losses during the upcoming weekend. Over the weekend, I lost a few hundred dollars more (although was up a fair amount at one point). A few days later, I contact 'live chat' regarding the 25% cashback that was offered, and was told to send an email to the promotions dept. requesting the cashback promo be credited to my account. Two days(business) passed and no response(even though their web site clearly stated that they will respond within 48 hours). Sent another email......three more days gone by, and nothing. This is highly unacceptable, and I will leery about depositing with any of the other CWC's from now on. I've been seeing an increase of issues directed at CWC lately.......what gives. I did contact 'live chat' again and asked to be advised on the situation. He sent a request to promotions for me and also said he'd follow up with them on Monday when the promo people return from the weekend, so all hope is not lost.....yet. Will update if/when resolved.

  

• crazeeK

  5/12/11

  Is there a no deposit bonus offered to new players?
  

  

• dtsweet

  19/1/13

  Buzzluck is owned by the ClubWorld Group and is one of the few casinos to employ NuWorks software. They have a slick, but dull site, hardly optimizing it at all to showcase their games, winners or promotions.
  They offer a 100% welcome bonus up to $868 which is sticky (bonus funds non-redeemable).
  They offer a basic comp point structure of 1 comp point for every $10 you wager, and every 100 comp points can be converted into $1 cash with no wagering or cashout restrictions .
  Like their CW sisters, CW is stringent on documents. Here (and another of their group) I've had my documents denied, irrespective of them being the same I use at every other casino going, costing them my deposits (why deposit if I can't withdraw?).
  Additionally, CW players are voicing more complaints on the poor service they have been receiving and stalled or delayed payments. If you happen to be from the US, expect greater delays in receiving your funds. Ultimately though, it seems players are getting paid, just at a rate far slower than that of the current industry norm. In a competitive market, slow payments make for a poor PR tool.
  CW casinos still remain popular (US have become, sadly, limited as to where they can play) so if you aren't fussy on withdraw periods, the games are certainly interesting and unique.