BetPhoenix Casino

2.4 stars (based on 148 votes).
BetPhoenix Casino welcomes players from United States.
powered by Amigotechs software
Warning: Players are advised to play elsewhere. BetPhoenix is using Amigotechs' software for which was proven to be faulty as one of the video poker games is found to be cheating. More information : AmigoTechs' Cheating Video Poker Games"


Costa Rica

Cashout Limits:

$2.500(Skrill)/$1,000(Check) Weekly

Cashout Time:

All payouts may take up to 10-14 business days to process

First Impression

Launching in 2009, Bet Phoenix has made several modifications along way specifically in software. Keeping track is like an episode of Keeping up with the Kardashians. One thing that hasn’t changed is not showing a preview of games or indicating what software the site is powered by, leaving it a complete mystery until after registering an account. Although there is a Casino the main focus of the site appears to be on their Sportsbook division.


Get your score card out, here is the sorted details of merry ground software changes: Originally powered by Real Time Gaming, rebranding to Rival in 2011 only to change to Amigotechs and currently back to Rival software. Second time around with Rival may very well be the charm.

All the security standards are in place for the protection of players. Bet Phoenix Casino is fully licensed to operate by the jurisdiction in Costa Rica.


There is a nice variety of Bonuses for those players looking to boost their bankrolls. Before claiming it’s strongly advised to check the terms especially the max allowable cash out. The terms are in full open view under each bonus without having to track them down on another page.

A Sign-up Bonus is offered on your first deposit and the percentage varies depending on the transaction amount. Reload Bonuses are also available.

Tailored Bonuses for Slot and Video Poker players offer a generous boost to your credits. There are several options to choose from and depend on the amount of your deposit. This also applies to Live Casino Specials.

Rebates are given on net losses only and are calculated every 24 hours and automatically credited to your player’s account.


There is a wide variety of gambling options that fit every player’s preference. Divisions include Sportsbook, Live Casino, Casino, Racebook and Casino Mobile. Opt to download software or utilize Instant Play for instant access.

The Live Casino features professional dealers in real time for Baccarat, Blackjack and Roulette. The Casino has over 100 games highlighting single and multi-hand table games.

The largest selection is Slots in crisp realistic graphics featuring fun themes and extra winning potential you would expect with Scatters, Free Spins, Multipliers and Wilds.


Bet Phoenix Casino has a long history of rebranded software and a checkered past that had them placed previously on our Warning list. Confident the casino is on the right track that warning has been removed. It’s important to check max cash-out on Bonuses before claiming. Currently these cash-out limits are very low and players may want to reconsider opting for straight deposits.

Customer Service

Live Chat

Email: memberservices@betphoenix.ag

Telephone: 1.877.717.7747 - 1.888.889.4368

Casino Representative

View Direct Casino Support thread for this casino representative.

Withdrawal Info

Minimum Withdrawal: $100
Minimum Deposit: $100

Cashout Times and Limits:

Cashout Times: All payouts may take up to 10-14 business days to process
Cashout Limits: $2.500(Skrill)/$1,000(Check) Weekly

- reviewed by Ava Jackuard, last updated 2015-07-31

Please Note: Only the following countries are allowed at this casino: Canada, United States, United States Virgin Islands.

BetPhoenix Casino Video Review

BetPhoenix Casino Screen Shots

Banking at BetPhoenix Casino

BetPhoenix Casino supports banking methods in their casino for both deposits and withdrawals by Check (Cheque), Skrill-Moneybookers, P2P Funds Transfer and Person2Person Money Transfer and only deposits by Neteller, Visa, Visa Debit and Bitcoin.

Check (Cheque)BitcoinNetellerP2P Funds TransferPerson2Person Money TransferSkrill-MoneybookersVisaVisa Debit

Currencies and languages supported:

The currencies that BetPhoenix Casino allows to be used in casino accounts are U.S. Dollars The casinos only language that is currently supported is English.

EnglishU.S. Dollars

Blogs On BetPhoenix Casino

Live Casinos

Offers the following live dealer casino games: Live Roulette, Live Baccarat, Live Blackjack.

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Members Comments

  • waynemasters


    Bet Phoenix Casino Review - **BEWARE OF THIS CASINO**

    This casino advertises payouts of 97% on slots... not true - not even close. After almost $1000 in deposits, my payout percentage is 35%. This casino might have large bonuses, but don't let that fool you. Their games are set extremely tight, and although the support reps are very friendly, if you are looking for a site to win, or have a fun experience, Bet Phoenix Casino is a site to avoid at all cost.

  • NicolasJohnson


    Hi Waynemasters,

    We do have a payout of 97% for slots. But this is an average.

    Some players will receive a 500% payout, others 32%. You in fact received over 100%+ in Blackjack; I'm sure you know that it wasn't 'rigged' in your favor.

    It is simply a matter of randomness, that is why we have a RNG; random number generator. In random number selections, there will be variance, specially in small sample sizes such as what you experienced (some call this good/bad luck).

    And this is what gambling is all about. You must accept the risk that your outcome will be random; you can win or lose. You lost. But you lost honest games.

    We wish you better luck in the future!

    Kind Regards,
    Nicolas Johnson
    Bet Phoenix Casino Affiliates Manager

  • waynemasters


    The fact that I play slots 95% of the time holds more weight in terms of the payout percentage that I experienced at Bet Phoenix. Compared to other RTG sites, Bet Phoenix slots are extremely tight - to the point where its obvious that the player is being cheated. Nice try on PR damage control, but the payout numbers I experienced are a fact, not fiction. And after 1400+ max bet slot machine spins and having payout percentages in the 30's% is a total outrage. Instead of trying to "CYA" here, I would be on the phone with your RTG rep and question them as to why these machines on your site are paying out so low, and so tight - because based on my experience ($1000+, NOT including bonuses) and not hitting anything significant on the slots is obvious that there's a huge problem that needs to be addressed. Sorry friend, there is a serious issue with your slot games and if I were you, I would talk to your software rep ASAP.



  • NicolasJohnson


    Hi Wayne,

    Every casino in the world will have players who lose $1k or even $10k with a 30% RTP. It happens. Especially when, as you stated, you 'max bet slots spins'. This increases variance (i.e. the higher the % of your bankroll that you bet per spin, the more variance you will experience). And as long as it is random, variance will happen. Otherwise, there is no way for players to win. If someone wins and gets a 500% RTP, there have to be players that receive less then the average RTP. That is why it is an 'average', not a guaranteed RTP. If casinos could guarantee the RTP of each session, it wouldn't be gambling, it wouldn't be random.

    I hope that clears up any misunderstandings you might have had.

    Kind Regards,
    Nicolas Johnson
    Bet Phoenix Casino Affiliates Manager

  • gunnylab


    Wayne agree with you 100%. Compared to the top game sites I play on this is a joke. I am done. Ive made a few deposits maybe 3 or 4 with bonuses and even if I hit what I call a decent bonus it goes totally dead and takes me down to zero. I dont expect to make a withdrawal but god this site could let me play. Now there is one thing I will say on a positive note. Omar in customer service in the past has been helpful to me and seems to be a great guy.

  • NicolasJohnson


    Hi Gunnylab,

    I'm sorry to hear you had a bad couple of sessions. But there are plenty of people who have had great sessions. Just look at the forum posts above.

    I do wish you better luck in the future, no matter where you go!

    Kind Regards,
    Nicolas Johnson
    Bet Phoenix Casino Affiliates Manager

  • lakoda13



    could you please pm me or send me a message to let me know how to contact you? I cannot find you listed and have a question

  • NicolasJohnson


    Hi lakoda13,

    Feel free to email me affiliates at betphoenixcasino dot com (just replace at with @ and dot with . ) :)

    Kind Regards,
    Nicolas Johnson
    Bet Phoenix Casino Affiliates Manager

  • United States allgood2010


    This casino is one of the best when it comes to customer service and customer appreciation. Depositing is definately worth it as there are freebies for depositors quite often as well as frequent freeroll slot tournaments (not to mention the minimum deposit is $10).

    BetPhoenix is definately my #1 choice for RTG software. Also we have a dedicated rep who is quick to fix issues and answer questions.


  • lucky8s


    user id Ashleybooboo

    I LOVE Bet Phoenix I play almost daily at iNetBet (ask them lol) and LuckyRed. I have to say that you get far more playtime at Bet Phoenix and a BIG difference in other RTG's you can deposit as little as $10 at Bet Phoenix. Also their Rep Nicholas really does care and responds to all players questions/concerns. It might take a little bit to get to you, but he does answer and try to take care of everyone. He has a stellar reputation and in the online casino world that says alot. Their Customer Service is Top notch and just today when my deposit did not work at iNetbet, the CS guys at Bet Phoenix made it happen.

  • lucky8s


    I also wanted to add that today Achilles retriggered 3 times while i was playing FREESPINS 24. So yes the above post just had a bad day, it happens. But also if you are betting MAX bets and not getting anywhere, common sense lower your bet, or you will lose everything!!!!

  • United States wmmeden


    I am not experienced at other RTG's. Betphoenix is the only one I deposit at. The chat has always been prompt and helpful. Their rep, Nic, is great to have around. I have not withdrawn from there yet, but I hope to soon and will continue to play there. It has been easy to deposit at and fun to play.

    username: wanton

  • imonitjo


    i like it but i've been waiting over 3 weeks for my twitter bonus & still havent got it. my username-imonitjo

  • United States colywog


    Well I just made my first deposit there (first RTG deposit too) and I was looking forward to playing...but I am blocked out from playing the games...I keep getting an error message saying that I am in the middle of a loose deuces game.

    Al in live chat is very nice and helpful, depositing was quick and easy, but he couldn't resolve my problem...now I have to wait til RTG fixes it!!! I am bummed.

    Let's see how long it takes to fix this...

  • United States colywog


    My username is colywog

  • United States colywog


    They fixed it within an hour and I have had some great payouts on the slots, still playing it, very impressed!

  • United States rena35


    well im sooooo sorry people are having issues i really am .I am not a fan of rtgs (winpalace made me dislike them after 100s in depposits nothing nothing nothing (purely my fault to keep depositing)but since i found betphoenix im staying and infact all casinos are uninstalled except about 8 2 i deposit at betphoenix and vegas regal. My username is winnitall

  • United States rena35


    sorry i meant 8 casinos still installed 2 i deposit at looks like 82 in my post lmao

  • United States colywog


    I just requested a cashout for $350 on a $10 deposit!...took the 100% bonus with 35x playthrough and no max cashout limit...sent in all my docs, they said it will take 5 business days, let's see what happens....

  • tttt33


    well ive been playing the freeroll tournys and finally won first place BUT they would not credit the $18 and change because i wasnt a depositer... it was a biggggg bummer so i also play titans and they will credit ur winnings but if u get them up to where u wanna cashout lets says $100 then u have to make a min deposit to cashout i think that is way more fair otherwise i dont think they should even allow nondepositers axcess to the freerolls because that was a disappointing experience and now i really dont want to deposit.... this is my thoughts for the $25 no deposit username tttt33 thanks

  • United States zorrowoman


    Betpheonix has the most to offer out of all the other RTG's that have tournaments. The prizes are generous and entice me to keep coming back. I like that. Thanks

  • United States acgofer


    From what I've experienced, Bet Phoenix matches up to my 2 other favorite RTG's. Support seems to be friendly, games are standard RTG games..the best, and with Nicholas being the rep, I'm sure to deposit soon. I sent my verification docs into BetPhoenix and 4 other casinos at exactly the same time...betPho was the quickest to verify them!! :D
    Username is acgofer at betpho as well

  • United States chillymellow


    mskinman is my username at BP.
    There's a jury still behind closed doors in my head about BetPhoenix. I think at this point they are still hung 50/50.
    Depositing was very easy, and $10 is extremely reasonable.
    Help and support was quick on site and seemed good, but half the time they gave me bad information.
    Contacting my casino rep was easy, and usually productive, but then was frustrating but probably my case was confusing at least AND weekends can't always be the best time to make contact. It was just my luck.
    Free chips are very nice, but the terms are not always clear.
    I saw other forum members have great experiences and horrible ones, so BP may need to work on more consistentency and clearer descriptions of conditions.
    There are casinos that have been much worse and casinos that have been much better, in comparison. Yep, a hung jury, so they are going to have to get a retrial and I hope the defense presents a much more clear and consistent case, because I really thought BetPhoenix was going to be way up there on my very short list of places to play.
    UPDATE: Jury is in. Death Penalty. Y'all enjoy.

  • MommyMachine


    I really like Bet Phoenix...It's my favorite casino.

    Username: MommyMachine

    Their customer service is great, I have fun talking to their Live Chat guys ..and Dean the Casino Manager is cool and very helpful anytime I have questions about anything.

    Nicolas, well you all know that he is an awesome rep and he always gets things done. He always helps out when you need him, and he will do everything in your power to make sure you are happy.

    I never take a bonus anyways, but I just don't like how they have max cashouts. I do understand though that since they offer such a high bonus % compared to other casinos, they use the max cashout on them so it's not like they are handing out money all day.

    I have heard great stories about cashouts, and I hope to experience one one of these days

    I truly believe with time, this will be one of the best casinos out there. I think with Nicolas behind it, and the rest of the management and customer service team, great things are going to happen for them.

    Their comp system is a little flawed in my opinion. Thats the only thing I think is wrong with the casino. I think they should offer the same as other RTG casinos 1 comp point per $10 wagered is way better. $100 in wagering for 1 comp point is a bit ridiculous. You have to have wagered $10000 for just $1 in comp points

    I have deposited exclusively with this casino from the moment I found it. I don't deposit that much anymore, but when I do, it will definately be at Bet Phoenix

    They have all kinds of contests which you don't have to deposit to win...and everybody wins something, how cool is that? I don't think any other casino has done that for us. Thanks LCB and Bet Phoenix

  • United States zorrowoman


    forgot to put in my username at your casino...it is zorrowoman and again, " I really like the tournaments at Betpheonix!"

  • diajewelz83


    had to contact support for the 1st time today very nice and helpful! there is alot of good feedback for this casino!
    usename: smegasas

  • tracylh18


    username: tracylh18

    this site is pretty nice considering the variety of games they have to offer. i'm a major fan of slot machines so i played mostly slots while on there. I like the fact that so far, i havent heard of any negative feedbacks from people who played there...i myself, didn't encounter anything awful, thank goodness. Its pretty cool to not have to deposit to win real cash...

  • United States pokergranni


    My username at BP is tidlucky.

    BP is definitely at the top of my hit parade!!

    The site's live support is top-shelf!

    For example, I tried to make a deposit and I received a message that my deposit was only pre-approved. I thought this odd because I have deposited previously and never received any message of this type.

    I contacted live support and was told that I would have to give my 3 digit code to him and he would manually enter it. I asked why and he said the system (by default) does not store member's codes. I then asked was this new and he said the site's default processor was down.

    I didn't feel good about giving that information to him and told him so. He kindly said he totally understood. That really surprised me!

    The games are great and tons of fun to play. I would certainly recommend BP to anyone!

  • United States TAAADAAA


    username is riceman

    Bonuses: they have the most generous bonuses I've ever seen, 600%, 700%. Of course, it comes with a max cash out condition, but it is understandable. If you look for entertainment, playing time and have a chance to win some big bucks, these bonuses are definitely for you.

    Payout Percentage: I do not know their payout percentage, but I know one thing that I cashed out 4 times just last month alone. Four small withdrawals of $100 from a free chip, $300, $300 and another pending $250 from deposits. So, I guess the casino payout percentage must be high.

    Time of cash out: it takes 3-5 business days, not super fast, but fair enough. They also have Money Gram or Western Union withdrawal option, that's the plus and they just have usemywallet as a withdrawal option and we dont have to pay for the fee by choosing this option.

    Customer Support: we have the benefit of having Nicolas here working as betphoenix casino rep, questions/issues can go to him or by contact their live support directly. Customer support is fast, friendly and helpful. The manager, Dean, is easy to get in touch with, easy to talk to and he'll resolve any issue you might have.

    I like casinos that treat their loyalty customers as first priority and betphoenix showed that. I remembered of that one week, I lost 3 deposits in a row, they took care of me by putting $50 free chip in my account without being asked.

    comp points: the only thing I dont like about is their comp pts, we get 1 comp pt for every $10 wagered at other casinos, but not with betphoenix, we have to wager $100 to get ony 1 comp pt.

    I'll definitely deposit with betphoenix again.

  • Italy tornado


    username is ro2988

    I think it is good news in the RTG casino, bonuses are very high, even though the max cash out often set to 15X greatly reduces the possibility of big wins. My first experience of withdrawal has not been easy, I had several problems but finally everything was settled. During this time keep playing, I hope that the improvements are continuing and may soon reach the level of other casinos like the Titan, which for me now is the best RTG with another that has the name of Casino Extreme.
    Thank you for this promotion.

  • United States cjdawgct


    Bet Phoenix is a great casino! "omar" has been great to work with and the bonuses are pretty fair! Although I have not won big YET - I will continue to be a player here for a long time. Their customer service is exceptonally good and treat you fair! Keep on keeping on Bet Phoenix!!

  • United States cjdawgct


    oops forgot to add my user name "cjdawgct" !!!

  • phatcash


    so far my experiences with betphoenix has been somewhat so far so good, i've been thinking of making my first deposit but is abit undecided at the moment, but im very please with all the good things the lcb forum members been posting about betphoenix. nothing against betphoenix for waiting around before making any deposit but due to bad experiences with i was treated after making a deposit, and the hassel i had to dealt with when it was time to make a withdrawal. but betphoenix got my attention and interest.:) username: soutsavath

  • Joseph Kennedy


    I have to admit I was skeptical about depositing at BetPhoenix. Looking at various forums reading uncomplimentary remarks. Finally after reading positive comments at LatestCasinoBonuses and participating in a contest (winning a $50 bonus) and seeing how attentive the reps were on chat, I deposited $50 and enjoyed myself, then cashed out. Got the funds the following week, no problem. I will be depositing there regularly.

  • Joseph Kennedy


    btw my username is: Proofreaders2000

  • PokerMom0508


    I Like this Casino

  • United States genenco


    Username dallcb

    I'd LIKE to play, but I tried to deposit and the casino wouldn't let me. I have emailed for a response and none came. If Nick is running the show (Sort of) then I'd expect the place to be decently regulated and honest, but cannot find out unless allowed to deposit.

    Nick? Can you fix this??

  • United States genenco


    Oh and I am glad that the previous rules about playing the free tourneys have been changed...That's a good thing!!

  • United States dixiesace


    USERNAME: lillysmimi
    I am very happy with BetPhoenix! I luv their huge bonus coupons and their free play offers - Also, I have actually cashed out and gotten paid from a free play chip and Omar was very nice!!! THANKS!!!

  • United States rferry5


    i love betphoenix
    mommymachine told me about them and i think their customer service is awesome.. they give out more free chips then any other casino i played at and i will continue to play there. i like bet phoenix yah baby

  • United States rferry5


    oh yeah user name is rferry1957

  • United States esider


    although i have not played there much i have heard nothing but good things about this casino i will only deposit into a casino after seeing positive feed back on forums like this one bet phoenix will get my business thanks

    user name esider

  • Chef4fun


    first Im sorry for my english. Regarding the casino my opinion is generally very good: gentle customer service and the best consecutive high slots bonuses of all RTG casinos.Payouts are fast, 5-7 business days,A run of bad luck personally but its my experience.I think that if the casino dont follow the rogue way it can be the best RTG.

  • billy_g22


    I've made a couple deposits at this casino. The games are fun and there are huge bonuses so it would be a good casino to play at if you're looking for play time for your money. I've had some issues with a withdrawal though. I made a deposit and had an insurance chip. I made play through on the insurance chip and have had to jump through hoops to receive my payout. They've reversed my withdrawal 3-4 times and asked me to submit withdrawals through other methods. I've even had customer service make a couple attempts at submitting my withdrawal but they did it incorrectly. I'm holding out my final thoughts on this casino until it gets sorted out. :)

  • United States colywog


    Speaking of withdrawals....I was given such a hard time about my docs..they keep telling me they haven't received them and they need me to send them again, then say they have them, then they don't....finally they reversed my withdrawal??? Are they just stalling? Seems a little suspect to me.

  • NicolasJohnson


    Hi Everyone,

    If you all have any issues with the casino you need help with, I'm here for this community, so feel free to PM me:

  • United States bmorr916


    i would like to say this,i play keno, one day at bet pheonix i won $2500 in the morning logged back in that same eve and won $900 more i was playing with Quarters.nothing like that has ever come close to those winnings at any rtg i have played at. this was from a $25 deposit. i didnt take any bonus.also,i may be a newbie to this forum, but ive been around the block. i still have microgaming accounts too bad netspend killed any means i had of depositing at your casino

  • ricki haggard


    i would like to say that they have something very very wrong with their
    "calculator". i played the lcb3500 and did very very well. hit the jackpot on santa's revenge. at several times before that had my balance up in the thousands then up over twenty thousand, played back down to around 8000 when i inquired about my playthrough. i was told that i had only wagered just over 1600. i complained and explained everything about the winning and my balance and asked if they could ck again. he came back and told me that he would have his manager get a hold of me later that night. no one ever did. i sent an email complaining and no one ever got back to me. i couldnt believe how i was completely blown off and after having such a good experience with winning and all..i was so happy i was actually gonna win something...i know my playthrough was over $40,000 and the requirements were something like 54,000. i still have not heard a word from them, while waiting i managed to lose every penny never hitting one single good thing again, 8,000 zoom gone. makes a person wonder if there is some sort of switch they throw just before u are actually gonna win. i am absolutely beside myself at the lack of concern or correspondence with me regarding the matter and even more flabbergasted that they could actually say i had only wagered 1600.

  • chrisc914


    user name = ccosta2220 the casino does offer enough free chips for me

  • United States uhdunno


    My review of betphoenix is as follows:

    Deposits: very friendly
    Withdrawals: could be faster
    Staff: Excellent
    Game Selection: Excellent
    Customer Treatment and fairness: Excellent
    Comments: I love this new casino. They are very fair and offer good bonuses with fair playthrough. Their Second Chance Chips are great and make me keep coming back. I still think they have to work on getting their vip player levels worked on and improve a little there, but overall i give them 4/5 stars and would recommend them to anyone who likes to play RTG as being one of the new kids on the block that will be here to stay so feel free to play there and enjoy.

    Also, i'm still waiting for live dealers to come out which many people I know are also waiting for.

    Username at Bet Phoenix: uhdunno

  • Italy Comaryco


    User BetPhoenix: Comaryco

    Is a good casino, with many slots, I like!

  • United Kingdom itskev


    can neteller deposits be a min of $10 insted of $20 user name kleyland

  • United States esider


    seems like a good place by all the good comment on forums i think i would deposit

  • United States kimw24


    I haven't had a chance to deposit yet but I have spoken with live chat and they were very nice and helpful. I've also had fun and good play time with the free chips I've recieved. I will diffently deposit in the near future. Great casino.
    Username: kimw31

  • United States givennsz


    My Betphoenix username is sunshinez

    Betphoenixcasino is the best RTG casino that I have found. The live help reps are outstanding and have always helped me in everyway that they possibly can.
    The promotions, contests and bonuses are like none other.
    The most important thing is the awesome rep we have here, Nicolas Johnson.

  • bonusroundplease


    I have deposited many, many times at Bet Phoenix. Deposits go through fast and with no problems. The bonuses are fantastic but I have not found my niche at this casino and have never cashed out. I'm not saying they are tight because others have cashed out here....just not me. I know that I have had several experiences where the slots start spinning weird and the random jackpot is going up like crazy and then it resets back to a lower number and starts the whole process over again. Honestly, when I noticed this my deposits stopped. Thanks, cnolley

  • BoomBoomLaRue


    I had a fun time playing at Bet Phoenix. They are over the top with free chips. BUT the one and only thing i found to complain about and it is really irritating.............When u r registered for tourneys that damn annoying tournament reminder keeps popping up and disturbing my game play. So far this is the only thing i have found to complain about. I feel i had fair game play and have enjoyed myself :)
    BoomBoom77 betphoenix username

  • BoomBoomLaRue


    BoomBoom777 is the correct username :)

  • mork24


    tried to deposit money to claim coupon.told wouldnt accept credit card as first deposit.what a croc.user name was mork65

  • Italy Comaryco


    Dear Customer,

    This e mail is to inform you that your payout request has been declined, the reason is because you used free chip money to play in the slots tournaments; please read our general rules for further details. Thank you for your understanding

    Best regards,

    Bet Phoenix Casino
    Fraud and Payouts Department

  • stewart1v1v


    Waynemasters...as far as your dissapointment and doubt about the 97% payout...$ $1,000 is NOT enough of a sampling to accurately test the casino's claim...it takes 10's of thousand if not 100's of thousands of spins to accurately determine a payout percentage.
    Have you ever played and in your first 10 or 20 spins hit a nice payout? or maybe you have forgotten those sessions.

    I am not sticking up for the casino, probabilities ans statistics dictate that for the most part...you, me, anybody...are going to have many more negative than positive gaming sessions.

  • cbage55



  • dtsweet


    When BetPhoenix began as an RTG provider, they offered some pretty large deposit bonus offers, some in the range of 700-900% - a WR of Herculean proportions. I did however make the playthrough, I received my withdraws, followed by a letter UN-inviting from taking any future deposit bonuses. So, naturally, I closed my account. And good timing on my part too. The casino suddenly and with no warning to players changed providers from RTG to Rival. Great support and timely withdraws went the way of the dodo and were replaced by shoddy service and stalled payments.
    Nicolas initially was able to provide topnotch support, was readily accessible, and a credit to the group, for the service he provided and the ability to quickly raise awareness for the casino through promotions, forum contests and chat games. Sadly, no one seemed interested in picking up his banner, and the casino, sadly, fell to the wayside.

  • United States givennsz


    Bet Phoenix Casino! I have a few words, what happened to them? This used to be by far the best casino to play online. Sure it was a Real Time Gaming casino, but with Nicholas Johnson being the rep it made things all better. It was nothing to log into your account and find a surprise waiting on you. You could find Nicholas all over the forums answering any questions we had and throwing tons of contests to show the appreciation of players the casino had. He always made sure players received their winnings and went above and beyond to ensure customer satisfaction.
    I did deposit here since I thought it was the right thing to do to show the appreciation of the promotional offers that were handed out regularly. In my opinion when Nicholas left is when the casino started going downhill. I mean switching to the Rival platform that was probably the worst thing the casino could have done. My experience with the casino was good up until the point of no return when the reps started acting ridiculously rude and not caring about their players and when backend management decided to change the rules of the casino as they felt necessary. The only thing left untouched is the loyalty or comps program. You can still earn cashback from all your game play wagers which is always a plus.
    Cashouts were not that fast, but you could count on receiving your winnings no questions asked. The bonuses that was available for just about every deposit was nice. You could always count on joining in on a tourney daily too. I just wish the casino wouldn't have switched to the Rival platform and kept the same management team they had in there for years. I did download the new platform and log in to see how things looked and it still has the same design etc., but I will not play here nor deposit my hard earn dollars with knowing that if I did win I would never see my winnings. Sometimes leaving things untouched is the best thing that can happen and I definitely feel this was the case here.

  • Mexico mapluche


    some time to stop playing here because apparently the owners of this casino also think the pay, is to play honestly caught my attention for rtg games which. I like a lot but honestly ,the casino management system leaves much to be desired from I opened my account, two years ago gave me deposit so much doubt what I did was first truly pay check so on.

    one occasion from birthday ,I sent a seemingly free chips for 25 dollars which got an award for 100 usd after time out one day I received an email asking me the send papers as all processed so time passed my account after, I received another email asking me a deposit similar to my retirement ups said that if a free chip from seeking support in chat and then 10 mins of waiting ,I was told that I was asked to deposit rules. they want to deposit enough with not only recorded my data I answered no you have to deposit that must receive .100 % ,bonus on your deposit and play if decides, not to remove the other amount then must play twice the requerinientos for the extra money, you have in your mind I thought these guys are insane 60x200 = 12000 ! I 'd do not ever want to steal it or claim that I will lose everything not there upon said no sorry. I will not lay anything then canceled my account blocked and never received any clarification truth. gave me courage that I lost my time and 2 days straight for completing the wagering requirements.

    thanks to this great forum can prevent new people and avoid wasting your time here pasciencia wait with time and my money I paid was fair but they treated me badly and also in my mind and wanted to steal pretended play it again now that I see it decline even changed their software even 1 year I received an email where they made changes and even sent me message even changed their program in order to recommend and have no caution if they choose to deposit

  • United States irishgilly


    I simply cannot understand why players would argue with a caring forum who warns them where to play and where not to play. LCB has far more experience and knowledge of the industry than single players. Bet Phoenix does not pay a lot of their winners. Yes, they do pay some, they have to pay some in order to stay in business, but the number of players who are denied their withdrawals is far higher than the number of players who are actually played. Bet Phoenix has been cheating their players for years with impunity. There are a larger number of online casinos that cheat than there are honest casinos. That is one of the reasons for joining a casino forum such as LCB, so that you know where you can safely play, and where you should never play. There is NO reason for LCB to print warnings about casinos unless they deserve them. What would be the point? That would be a case of cutting off their noses to spite their faces. Surely you are smart enough to realize that these letters of glowing reports about Bet Phoenix are submitted by people who are rewarded by Bet Phoenix for writing these glowing words? A little common sense here folks.As for Nicholas and the rest of the support team being nice people- I do not dispute this. It is their job. Nicholas may be as honest as the day is long- I do not know him and I do not judge him. In the end- if a player does not get paid by Bet Phoenix- well that is not Nicholas' decision. It is the security and the owners who ultimately decide who they will and will not pay. Nicholas may very well be fighting for them to get paid. I am sure that Nicholas is well compensated for his hard work, and everyone who has a job in this day and age needs to do what ever they have to do to keep that job, particularly if they have family to take care of. Common sense.

  • United States irishgilly


    lol, in reading over my post after I posted it I realized that I used the word "played" instead of "payed." Rather ironic that I made that mistake when referring to Bet Phoenix! Folks, look all over the internet. You will find this same warning at all of the honest players forums. LCB is not trying to trash this casino, they are trying to help their loyal forum members with a fair warning about the unfair payout practices of this casino. I hope that you take them at their word, rather than find out the hard way that this casino is notorious for cheating.

  • United Kingdom Imcookie


    Costa Rica seems to be the place if your planning to setup a dodgy casino and rip innocent people off. I guess I was one of the lucky few who actually made a successful withdraw from this but it took a very long time, around 6 weeks. I think pestering them everyday, complaining to CDS and the fact it was only $60 may of helped but in not sure.
    ANYWAY JUST STAY AWAY there are more than enough reputable RTG's out there.

  • United States deb66


    This casino has very friendly and helpful customer service but I have heard terrible things regarding payouts. Only gave two stars.

  • Lithuania iDark


    BetPhoenix casino is running several of gambling products such as Sportsbook, Casino, Live casino and also racebook. RTG powered casino games are well known, but be aware of this casino because Jurisdiction of Costa Rica not seems very reputable and fair to me. Another worst thing is that all payout processed in about 2 weeks, so need to have patience to get Your money after win. Not for me as I'm impatient and want my money within 2 days max..

  • United States deb66


    I played free chips here but haven't deposited. Last time I tried to log in my account was blocked. Guess I don't have to worry about losing my money here.

  • Kenya Efti


    I signed up at BetPhoenix when it was operating on the RTG platform and played with a free chip, which I quickly lost. Did not return until I got an email announcing the switch to Rival and a no deposit bonus to try out the new casino, which I did as I am a fan of the software. Even though I didn't win, I went on to make two $100 deposits for a 900% deposit promo being run at that time - failed to reach the cashout stage but was barred from promos all the same and have no desire to go back regardless.

  • United States cookieisme


    I bought a LCB chip to try this casino and its an okay casino, but I would not deposit $100 here...slots are kinda tight and the chip went pretty fast - but definitely would not deposit more than $20 (and that is pushing it!)

  • United States tinker


    I use to enjoy playing at BetPhoenix before it changed platforms. I had deposited numerous times but never cashed out. In fact it's changed platforms a couple of times which makes me hesitant to deposit when I see casinos doing this. More than likely I will make a deposit here but a very small one since I'm not a real big fan of Rival software.

  • United States irishgilly


    Bet Phoenix, I remember it well. The manager and I had a discussion about four years ago. It turned into an ugly argument. Next thing I know, he has reported me for a cash back that never happened, and done everything he can manage to get me blackballed from any casino that will listen to him spew and foam at the mouth. I found out about it from a manager of another casino who is also a relative. He straightened out the mess and informed me that this idiot at Bet Phoenix was well known in the industry for his instability. Hope things have changed since then. My relative is out of the industry now and so I have no idea if the same man is still managing Bet Phoenix, but if he is, beware, and keep your hand on your wallet at all times...

  • UNKNOWN abdouz



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