AC Casino

2.7 stars (based on 401 votes).
AC Casino welcomes players from Washington.
powered by BetSoft software powered by Visionary iGaming software powered by Top Game software
Warning: Players can expect some delays in their withdrawal requests and slow customer support. There seems to be a lot of miscommunication between CS and players of this casino, with a lot of support tickets not being answered in a timely fashion, which is ultimately prolonging the withdrawal process.


Costa Rica

Cashout Limits:


Cashout Time:

E-wallets: 0-3 business days; Credit/Debit Cards: 0-3 business days

First Impression

You know the name of the game is to stay calm, cool and collected whether it's a win, lose or draw. That is what gambling is all about and Always Cool Casino knows what it takes to be one of the coolest online casinos out there. What makes this casino cool when up against their competitors; sheer entertainment at its most extreme in an ultimate gambling setting.


Staying always cool and being true to their name Always Cool Casino keeps up to date with the best gaming technology. A newly powered software Betsoft replaced Amigotech in June 2012 and has added a brand new dimension of gaming quality, literally. Players will experience 3D action that raises the bar in excellence bringing virtual gaming to life in a masterpiece of animation.

Always Cool Casino abides by a strict privacy policy, a process that takes preventive measures from any unwarranted persons accessing personal accounts and follows guidelines for confidentiality in all banking transactions utilizing 256-blit SSL Encryption.


From the moment you sign up you will be completely impressed with Bonuses galore. After playing your complimentary Free Chip there are more free bonuses coming your way. Appealing to every type of gambler, Deposit Bonuses build a hefty starting bankroll to your players account.

Deposit Bonuses offer many variations and players can choose one or all of them, the choice is yours. For players with a particular preference there is a Slots Bonus, Blackjack Bonus and Birthday Week Bonus to celebrate your joyous occasion in a big way.

Daily Free Comps are a lucrative way to recoup any losses from the previous day. If you had had a bad day with no luck or pending withdrawals a percentage of losses will automatically be placed into your account.


The 3D games will leave you breathless with unparalleled animation and graphics. You might have to pinch yourself to verify you are really sitting in your home playing and not in the middle of real live action on the screen.

If big Jackpots are what you are after you will surely be satisfied with a stupendous selection of Progressive Jackpots. Unlike some online casinos that offer only Progressive Slots, Always Cool Casino will whet your appetite with other massive Jackpots including games like Video Poker.

Play in live Slot Tournaments and compete against other players for sweet cash prizes to the top spinners. Table Games are filled with action for the skilled player seeking Blackjack, Roulette, Baccarat and a variety of Poker games.

In Conclusion

Always Cool Casino embraces and welcomes US players and that is good news for gamblers in this region. Players should be sensible when deciding to take the massive selection of Bonuses offered. Bonus abuse will find a player banned from taking further bonuses or banned from playing at the casino altogether.

Customer Service

Live Chat


Telephone: US/CA 1.800.659.8524, UK 0808.234.1720, Australia 1.800.883.059, Spain 900.991.723, Mexico 01.800.681.9583, All Other Countries 1.800.659.8524

Fax: 1.866.571.0749

Casino Representative

View Direct Casino Support thread for this casino representative.

Withdrawal Info

Withdrawal limits: No
Minimum Withdrawal: $/€ 20
Minimum Deposit: $/€ 25

Cashout Times and Limits:

Cashout Times: E-wallets: 0-3 business days; Credit/Debit Cards: 0-3 business days
Cashout Limits: No

- reviewed by Ava Jackuard, last updated 2015-06-22

Please Note: The following countries are restricted at this casino: Afghanistan, Albania, Armenia, Argentina, Azerbaijan, Bosnia and Herzegovina, Bangladesh, Bulgaria, Belarus, China, Costa Rica, Czech Republic, Denmark, Algeria, Estonia, Egypt, Finland, French Guiana, Croatia, Hungary, Indonesia, India, Iraq, Iran, Iceland, Jordan, Korea, Kazakhstan, Lebanon, Sri Lanka, Lithuania, Latvia, Libyan Arab Jamahiriya, Morocco, Moldova, Montenegro, Malaysia, Namibia, Nigeria, The Netherlands, Nepal, Nauru, Panama, Peru, Philippines, Pakistan, Poland, Romania, Serbia, Russian Federation, Rwanda, Sudan, Sweden, Slovenia, Slovakia (Slovak Republic), Somalia, Somali Republic, Suriname, Syrian Arab Republic, Turks and Caicos Islands, Chad, Thailand, Turkmenistan, Tunisia, Turkey, Taiwan, Tanzania, Ukraine, Uganda, Uruguay, Eastern Republic of, Vietnam, Vanuatu. more...
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AC Casino Video Review

AC Casino Screen Shots

Banking at AC Casino

AC Casino supports banking methods in their casino for both deposits and withdrawals by MasterCard, Visa, EntroPay, Bitcoin, Neteller, Money Transfer and Skrill-Moneybookers.

BitcoinEntroPayMasterCardMoney TransferNetellerSkrill-MoneybookersVisa

Currencies and languages supported:

The currencies that AC Casino allows to be used in casino accounts are U.S. Dollars and Euros They also offer the online casino interface in 5 languages being German, Spanish, English, Italian and French.

GermanSpanishEnglishItalianFrenchU.S. DollarsEuros

Jackpots at AC Casino:

Name Value Software    
Treasure Room €50,743 powered by Betsoft software  
The Glam Life €49,716 powered by Betsoft software  
Jackpot Jamba €49,318 powered by Betsoft software  

3 of the slots at AC Casino

Members Comments

  • player


    signed up for this casino and the free 55 chip is not available

  • Australia joshac


    Hi Player, did you try Coupon code FREECHIP55 in the cashier?

  • RedRacer101


    PLEASE be WARNED, This casino makes up the rules as they or you are playing. I was refused my winnings because where I live there is no USPS deliveries. I am at 8,000 ft and it is a resort town. At the time of registration I was not required to provide a physical address, which they needed to mail me a check. The requirements of this promotion was no US checks; eWallets only. Another time that I called they said I had called another casino and they knew nothing about it. If this is how you are treated on a $48 win from a promotion then??????????????????????????????

  • webstman


    yeah i know all about it. had acsacly the same problems with slotmadness. first she concratz me, and after 2min. waithing she say's Iám sorry to inform you that your country is not aloud to cash out! the bumb a ss even say its in or policy and terms. I told her that this is something i just don't believe and that I have red it and trust me if that wud a stand in the terms and condicions i wud not even installed it in the first place!

    well all i know is that I tried several casino;s sinds a couple of months and that is aksakly the stuf why i'mm waithing so long to gamble in online casino's. not realy agood way to promote your casino. if they lie so much than how or whe to trust thim with or money? ;)

  • Serbia Lootva


    This site has a design that won't win many friends, it looks both out of date and like a template, so I guess that a redesign is quite in order. Too much graphics and you probably won't find the navigation so fast or intuitive.
    Well, after the not so good first impression, I was a bit hesitant to deposit any money here. It turned out that it isn't all that bad, and that you can still get some fun. Using BetSoft and ViG at the same time, these guys are offering some of the best games in the industry, and all the fresh ones too.
    I often complain about too few bonuses, but in here, you will probably have a hard time just reading through it all. Also, it is not a bad idea to check all the terms before enrolling for a bonus and finding out after that your country is not supported. Always check with the support, and keep a log of your communication.

  • United States givennsz


    AC Casino or Always Cool Casino has been around for many years since 2008. I have been a player for almost as long as they have been online. This is one casino that rewards its players with nonstop free no deposit chips. In the beginning the games were provided by a different gaming supplier, but recently were switched to BetSoft software. For me personally I enjoyed the old software with my favorite game being Mayan. I do however enjoy the BetSoft software since all of the games have awesome 3D graphics and many different style games.
    I've never had a real bad experience here just one little one when I tried referring a player and they wouldn't credit me with the referral bonus, but all is good when it comes to all other aspects. Unfortunately I have never tried cashing out to test the waters so to speak with how fast withdrawals are.
    I do log in periodically when I want a break from my normal casino play and to see what is new. AC Casino has always put players first with updating the platform making it more user-friendly and I have noticed a live chat feature that can be accessed when playing a game which I think is a handy feature if you have issues or whatever with the games.
    MY last game play on the old software was an unbelievable experience. I could have cashed out, but if you know me that is hard to do since I like pushing my luck to go for the 'big' win. I claimed a free chip I think it was $55 and was playing Mayan. I started out with low bets, and then slowly upped my bet after I would get the free spins feature. I think I was at max bet and hit the feature which paid me close to $1500. I went to live chat and they told me I had made wagering and I could cash out 2x the free chip. So I thought ok I can cashin $110 so I will just keep playing until I get close. Well low and behold I busted out and didn't get a cashout. I was mad at myself, but this is gambling. The next time I logged in was when it was switched to BetSoft. I was kind of sad that my Mayan game was gone and I couldn't play it anymore.

  • United States Ozzonap


    AC Casino is one of those casinos that seems to constantly send me e-mails offering large no deposit bonuses and match offers. One e-mail from a few weeks ago offered $140 free, and a 3275% match bonus on a deposit. Another offers $200 free and a 3359% match bonus. And while those match bonuses "sound" good and may give me a large balance at the casino, the odds of winning do not seem very high. I have checked out their rules and while it mentions you have to meet wagering requirements on deposit bonuses, I do not see mention of what the wagering requirements are. That would be helpful to know. One thing that is mentioned is that if you claim a deposit bonus below 200%, the max cashout is 5X the bonus. If the deposit bonus is 201% to 1000% the max cashout is 2X the bonus. And if it's a deposit bonus of 1001% and above, the max cashout is 1X the bonus. So, if you are lucky enough to meet the outrageous wagering requirements (and I don't most people will be lucky enough to meet those wagering requirements), you are limited on how much you can actually cashout. I don't think I would ever deposit with a bonus that limits how much you can cash out. If you are lucky enough to meet all the requirements and do a cashout, there should be no max cashout. So, while I can't see myself ever depositing at AC Casino (or at least not with those types of match bonuses), I have taken up AC Casino's offer of free chips a few times just to get familiar with the games. As of right now I have a $350 "bonus" balance at AC Casino from a free chip I received a couple of months ago. I have spent hours and hours playing their games on many different occasions over the past couple months with this free chip. I can't seem to lose. Nor can I seem to I am not sure how many times I actually have to wager the free chip I before I can cashout, but at this rate it will take years. So far I have only wagered 34% of the wagering requirements. At least they do have many slots I enjoy playing. Especially the game "Lost". I do very good on that one.

  • United States Pico_de_gallo22


    I like that when you play here, you have access to all kinds of bonuses. Whether you prefer classic slots, video poker, blackjack or something else, there is a bonus available for you. They even have birthday and free chips bonuses. They have a lot of exciting games to choose from, including 3D games with impressive graphics. What I most enjoy at this site are the slots, especially the progressives. The jackpots can get very high and they are well worth playing for. If you prefer slots to other games, then you will definitely be happy with their unique live slot tournaments that take place on a frequent basis. If you prefer table-style gaming, there are plenty to choose from as well, including popular games such as roulette, baccarat and blackjack. I have made so many great friends while playing here. There is a great sense of community here and I would definitely recommend it to other players.

  • Mexico pollismx


    My first impression with cool casino is always positive but there are many shortcomings in this group of casinos in particular those occurring want to comment on this casino took two years playing here and I could only collect a no deposit required bonus of 40 euros per like pampers I'm not sure if they are brothers casinos but have the same bond that if I observed within what caught my attention are the games that have them and many casinos that apparently is very good because the games are very popular so if you have fun the graphics and styles of them and they are very good but the bonuses wagering requirements are very high, which makes it very difficult to stop playing

    last year I did a deposit of 20 euros and take a bond of more than 1000%, which had intended to play with more than 200 euros but they require when they told me that pay bonus omg had limits that can not be it I get discouraged to continue playing so I lost my money and then we did not go back to playing about as in 3 months after the games and flattered changed but honestly bonus wagering requirements were very large bonds also can not play in every game fact is a section for you to use games area bonuses to if I have returned to play but without any positive result then gave a bonus of something that I found very attractive dealer flattered leave 10 euros but for my review is that if you Luckily, you can choose to charge a good prize wagering requirements are 80 x90 x are extremely high so I do not like this system to collect is very slow and you have to apply via help desk so I do not look good as I mention can try only with free bonuses that I return to play with my money not unlike pampers this site offer free bonuses every month or every 45 days or up to 2 months in order to check if they deposit bonuses are very misleading if

  • United States shirlsplay


    always cool online casino is a casino you can play in your browser. there is nothing for you to download. i use internet explorer browser cause i find it to be the easiest one to use with the casino. Over the last few years always cool online casino has added alot of new games. they have 3D video slots , regular video slots , video poker and alot more. The casino offers there new sign ups a $60 no deposit bonus if you sign up through latest casino bonuses. You will need to redeem the code in side the cashier , just click it and look for coupon redeem. you will find out after you have signed up that they do give out alot of no deposit bonuses. they are very generous with them. when you go to play the slots you have to click the word bonuses to bring up the games that you can play with your no deposit is right above the slots to your left. i missed it and had to be told. if you try the other games it will not allow you to play. the slot games are really cool. some of them have a few bonuses to be won. they are all different kinds of bonuses games. my favorite slot game is rock revenge. also the animation on the slots is very neat. like on rock revenge the guy does flips back and forth during the reels spinning. it is something you need to see for yourself. I have never tried to cash out here , i had the opportunity to cashout but i decided i wanted to play more. the home page to the casino can be a bit confusing at first. it took me awhile to navigate around the casino. the live support has always been very kind and helpful to me. the minimum to deposit is $25 and have a few deposit opitions. they have a few different deposit bonuses you will have to look to see which one suits your needs. overall i like this casino and would recommand giving it a try with the no deposit sign up bonus they offer. they have a few of them listed above no deposit codes.

  • United States wmmeden


    I really enjoy this casino. The free chips are great, but a high play-thru. I haven't been able to cash out yet, but I love the games

  • United States pokergranni


    I love, love, love, this casino! AC Casino has just about anything an online gamer could want to play. It is one of the best, if not the best non-download casinos online. I first started playing at AC Casino about a year ago, when I took advantage of the $255 no deposit bonus that is offered to LCB members. This is just absolutely the best no deposit bonus any player could ask for.

    AC Casino has great slots in my opinion. AC has 3D slot machines that are completely different from those slots I am used to playing. The graphics are so true to life, I almost forgot it was a slot game. The game I like the most of the 3D slots that AC Casino has is Miles Bellhouse and his Curious Machine. Fun, fun, fun, is the one word that best describes this slot. Ned and his Friends, It Came from Venus, A Night in Paris, Paco and the Popping Peppers, and Once Upon a Time are just a few of the 3D slot machines at AC Casino.

    In addition to AC's 3D slot machines, the casino offers players regular slots. My favorites in these are,
    Wizard's Castle, Reel Outlaws, Chase the Cheese, and Royal Reels. Every time I have played at AC Casino on these machines I have either hit a jackpot or got to play for over an hour. Incredible is what I think of these slots.

    AC Casino's Keno just can not be beat, with three different types of Keno games. They are Instant Keno, Krazy Keno, Klub Keno, and last but not least, Traditional Keno. The latter Keno game is my favorite game. So, if there are any LCB'ers out there that love to play Keno and have not tried AC Casino's you need to give it a shot. I doubt very seriously that anyone would be disappointed.

    I have not tried out AC Casino's table games or their video poker. This is due to the fact I can not seem to get away from the slot machines or the keno games. I do expect that they will be just as much fun as the other games and I will give them a try.

    On a scale of 1 to 10, I gave AC Casino a 10! I recommend AC Casino to all LCB'ers for a great gaming experience.

  • Peachy23


    They really have a nice selection of gaming available here. They have everything you could possibly want to play. If you are a fan of slots, they have plenty to choose from. If you are a fan of the table-style games, they also have plenty of those for you to choose from as well. I don't really have much of a preference. I mostly enjoy having the options available to me and I simply go back and forth between the types of games they have to offer. I get bored if I play the same games over and over again.

    They have some nice jackpots here as well. The progressives are definitely what you have to try for because they can get pretty huge. The promos they have here are pretty sweet too. They have great deals for every kind of player, no matter what your game of choice, which I thought was a very nice feature.

  • Montenegro rajkrajk


    I love bonuses on this casino, they offer a lot of no deposit bonuses and you can use them all... so it is worth a shot :)

  • Mauritius Efti


    I played at this casino with a free chip or two some years back, before it started using Betsoft software. In any case my impression of the site was based not so much on the games but the T&Cs, especially in regards to promos, withdrawals etc. Like its sister site Pamper Casino, I simply don't trust this place enough to deposit.

  • Macedonia helena_kp


    I am a memeber of this site long time a go but never deposited here,I dont know why,hmm maybe because they remind me of the Pamer Casino which by payouts they are terrible ,yes they pay but after many any months.So this Casion have great promotions although I think their bonuses are pretty abnormal ,well how would you wager a bonus of 2000% ,well thats my opiion.I do play here whenever they offer free chip and just because i like playing Mr.Vegas and Mamma Mia slot.I cant recommend this casino because i had no experience with them.About theirs live chat they do need serious improvement ,very rude support.

  • Poland luminairee


    I dont have a good experience with AC CASINO why ? It all started nice, I was attracted to this site because it looked good and had good opinions but when I registered I found 2 free offers in my account it was free chip offer so I decided to use them. After an hour wagering or so I saw I completed it fully. I said yeaah woopy I won some free chips finally, so I requested withdrawal via moneybookers , everything was fine, and day after I got an email informing me that my country cannot withdraw. I was so disappointed and losing so much effort so I decided to give it up. Just 2 stars.

  • Romania musat.andrei.73


    vary bad experience with this casino
    i won from a no deposit bonus and after sending my document and request my cash out via moneybooker they told my that my country is not eligible to recive bonuses from them
    bad bad casino
    i never gonna play here again

  • The Netherlands bothektiek


    I liked the slots but when I see all the comments about they not paying its no good

  • Ukraine sirin


    AC casino has good games and lots of no-deposit bonuses. I had a lot of fun there and won a lot with free chips but I can't withdraw money as I'm not eligible as they do not allow chashing out from Ukraine. I would play there for a real money, if they change their policy :)

  • Finland piepox8


    I think this casino do not pay the winnings.. And promos are not good. I dont like this casino group 1 star

  • Bulgaria MerengueBG


    Always Cool Casino is a joke, but they ar a funny joke. Huge bonuses, reaching several hundreds of chips, and of course impossible to wager. Rarely they pay to players and their slots are disgusting, but I put them 5 stars. You may be wondering why, well because I am one of the few who took money from them and without deposit. € 110. True, I waited 3 months but it was a gift from them. I never deposited. I made this mistake in Pamper casino and believe me, I will not repeat this one.

  • Romania cristi1155


    well...if this casino dont pays winning..i thing i'll play with that free chips i dont wanna lose my money for nothing;)

  • Romania kuki.viorel


    Not spectacular

  • Italy viky


    I have many mails with no-deposit or deposit bonus but I never win a cent. I read in some forum that this casino dont pays winnings, no problem......I never win!

  • The Netherlands Dedi1981


    Poor looking casino, not professional created website and indeed like merengueBG said, this casino is a joke I wonder who's idea it was to make this one.
    The games are sadly ugly and not exciting at all. I have never made a deposit here and I never will. too bad

  • Romania bgdadu


    Very bad casino, like its sisters casinos.I think the first deposit bonus it's to big...I played on moneystorm casino...and they didn't pay me.Romanian players are accepted...only to sign up but they don't receive their money.

  • United States helpmenow0031


    I love this casino, i always have fun here. This casino has improved so much since it started. I love how easy it is to make deposits and play

  • Latvia ArmiS112


    This casino is same like Pampers casino , they look even same. So i dont like the games what they provide and i cant trust them my deposited money, and when i reading this badly coments about this casino , i cant trust at all. half star from me .

  • United States cookieisme


    I deposited here once and probably wont again - the games are ok and the bonuses are nice but almost impossible to make play through!! I wonder how many people do make it through playthrough in order to cash out? I will keep taking the free bonuses though and hopefully someday be able to cash out!

  • Canada Gloriabe


    I am a member of AC and grew to like it because they have added games to the casinos. They send free chips often, not as often as they use to but they still do and I like to play them, I like Rooks Revenge and Slot Angels, as well as some others, I have yet to deposit here but think I am going to, I use microgaming most often, they are the game for me, but sometimes I like to drift over to AC or Pamper Casino, now they have Moneystorm which is like these 2 casinos, i like them because they offer free chips and you can cash them out if you ever manage to wager enough, I did once.


  • United States Odin


    this casino is nice. it has good graphics when compared to most others. They have no deposit bonuses often enough to keep anyone happy. still waiting to complete a play through requirement. I believe this is a sister site to Pamper casino and moneystorm casino as they have the same basic layouts and the same games. so if you like this one I would strongly suggest trying the other 2 sites.

  • United States SlotDiva777


    Used the 255 freechip, and only made it through 2k of the 18k playthrough requirement, but still had fun. Wish they had live support, but games and platform are cute and lively. May try a deposit in the future, but only if they accept MC.

  • United States CASINOMANIAC101


    I enjoy this casino as I have hit through the bonus chips they have offered without depositing but I am yet to cashout any real winnings. I still am going to rate this casino with a 5 star rating since I love the big variety of choice of games and not to mention the cute looking gals in the live dealer section of the casino!

  • Canada leannep


    I never thought I would see a 'caution' symbol on AC Casino, from LCB. Even though I am (somehow...?) a 'newbie' on LCB I have in fact been a member since 2001. I must've changed my e-mail and re-registered. Anyways...this casino could do NO wrong, as I recall, throughout the mid-2000s, such as around 2006, 2007. Not sure how exact my dates are here, but this was a VERY liked casino. I hope that it straightens out - I like to see happy people, or at least existentially believe that they exist.

  • ljiljka


    I love Betsoft games but this casino like AC Casino has a ridiculous terms I have ever read in some online casino.

    Term #12 - Restricted countries:
    Here you will see that the citizens of almost 80 countries are restricted from redeeming any bonuses of any kinds (including free chips)

  • United States 73kdub


    I have played here for a long time although I've never deposited here before, they use to have free chips available on a weekly basis although the playthrough was almost impossible to meat.
    I enjoy the different selection of slots they offered which use to be different then all the rest.
    Lately they have quit offering the weekly free chip and other casinos now offer the same selection of slots that they offer with better bonuses and I have read also that the withdrawal process is very long

  • United States uhdunno


    i suggest to all players that win on any no deposit chips here to request them to be paid back to account as deposits. they will do this if you ask, and you may even take a bonus against it. make sure that you have not cashed out on a no deposit chip prior to requesting another one without depositing.

  • United States teraxyz


    I just deposited and signed up for the free $55 .So far don't really care for the games.It's the same with all these rng sites>I wish they could just come up with something that was original.I would appreciate some different games and better sign up bonuses and not be bothered with the texts they send out telling me they have all the great free offers especially after you are no longer interested in playing at their site:(

  • Latvia barebones


    I think this casino isn't good and shouldn't be recommended. I played there a couple of months ago, when I saw there was a free bonus. After registering, I saw 2 available bonuses and chose Live games bonus. I had 10€ and I met the wagering, playing Blackjack Live for a few hours. Then I read their terms that residents from my country couldn't get any bonuses and that all the winnings should be void. The game selection was quite poor and I didn't enjoy the looks they had too. And I've read that many players have faced the same problems as I with their no deposit bonuses. The most frustrating thing is that they still send me promotions altough I shouldn't get them.

  • United States cskansas


    I have played at this casino for a number of years, but in the past few months I have noticed so many changes. Their whole site changed and was somewhat confusing. Don't much like it anymore.

  • United States teraxyz


    Just another bad casino,Bad support and payouts are not that great,people say they are slow and the graphics are crap.Yikes also games are very limited,Play and your own risk is what I've been told:(

  • United States teraxyz


    Ok,I did deposit $50 hoping that there would be better luck after using the ndb of $60!!!I can't even understand first why i did after reading more about this particular gaming site,I played for about 45 minutes and bam all mu money was gone.I wouldn't recommended this site to too many people unless you like giving money away like i did.i already said it was a crappy site,Alot of games but took my money quickly,Needless to say i will not be returning to give them anymore of my money:(

  • Canada irishdaisy


    This casino doesn't have my recommendation cause of the poor selection of games and that's why I never have deposited here. After having read of some of the other comments I am truly glad I never did. Just based on the above comments from others I will not be depositing at this casino and would recommend that you don't either. Run, people run lol

  • United States jasonlogrande


    This place is shady. Any casino that will not give me a way to contact anyone that matters except through e- mail is doing something wrong. Why not talk to a player at your casino. Instead they hide behind a desk and would rather do business through tickets. let me know if you can contact someone that can make a decision or has a say so at allat the casino. I think not. Hence the warnings. I won and did not get paid.

  • Germany okotomi1


    I got the bonus, I played it through and after 5 weeks I got the money which is not acceptable and I got the money after making a complaint on an affiliate site. These are the facts.

  • United States tinker


    I've played at this casino for quite a few years at first I enjoyed it. I even made a handful of deposits. The games are enjoyable, no big wins during my playtime there. As far as customer service good luck with that. I've never been fortunate to withdrawal, then again I haven't played numerous times. It's not the worst casino out there but in my opinion it doesn't rank very high.

  • United States jcbossi209



  • Switzerland, Swiss Confederation mickmack70


    I did deposit here... and it is a dangerous casino... thanks LCB to indicate it to us. If I knew...

  • Greece pascal79


    Always Cool casino is one of the casinos that like to spam my email. I made a mistake to use some of their no deposit bonuses some months ago and they wont stop sending me promo emails although i have unregistered from their email list many times. Sister casino to Pampers Casino, a brand that you should not trust. Awful customer service and huge amount of complaints from players.

  • linastante


    Let's hope many newbies will read reviews and warnings and won't be blended by their no deposit offers. This is a casino which is very shady and not trust-worthy.

  • The Netherlands residenceNelis


    It's Un-acceptable that Always cool casino still can run there business, and keep there casino open, there's not even one positive word to write about them, i would be very happy if they close there casino, they can't keep it open. my troubles started there very long ago, they send me a free chip, that time my country was accepted there and we could play and cash out free chips etc. and then when i won 150euro they didn't payed me came with excuses, and only delayed my payment and blocked me on live support. it's not only me but more then thousand people never got there money, or they got a small amount after months. i really would appreciate if they close there business this can not be longer.

  • United States kmundis


    In the first year of my online gambling habits development, when I didn't know about what was important in a casino site and what was not so important, I thought that this site and it's sister sites were some of the greatest. They do have excellent games, a great actual site, and fantastic bonuses. On the downside, and it is one of the most important factors, their playthrough requirement is absurdly high; it is like 75 times what the typical playtrhough requirement for sites typically is. Sadly, the one time I actually made it through that requirement and had several thousand dollars still, my gambling issue made me keep playing! Sad. Anyway, the other very negative factor is that there is a max cashout amount on all of those bonuses, so pay very close attention to that as well.

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