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• kiskozi

  19/7/11

  Im going to post a chat transcript.My friend played and won money there and they havent payed her yet after 5 weeks time.They keep refusing chatting with her and even if they answer they always say that next week they will care about this problem and next week they will contact her by e-mail and stuff.....
  Disgusting!
  info: Please wait for a site operator to respond.
  info: You are now chatting with 'Romy'
  Romy: Hello and welcome to the casino live chat. How are you? How may I assist you?
  you: Hi there, i have a big problem.I have a pending cashout for 1 month now and still got no reason why im not paid.Could you pls tell me whats going on at 21 Grand? Are you closing?
  Romy: one moment please
  you: okay
  you: i wait
  you: Romy?
  Romy: yes one moment please i check your account
  you: okay
  Romy: I'm sorry but I do not know why your payment was not made.
  Romy: I just sent a mail service that deals with issues of withdrawals to see what happens.
  you: okay,will they reply in minutes?
  Romy: However, I suggest you go early next week because I do not think the answer before Monday ..
  you: but why it takes so long everything in this casino?
  you: are you closing?
  Romy: i don't know
  you: its tuesday now,why i have to wait another week?
  you: i was waiting long enough
  Romy: if I'm talking to you is that we are not close.
  you: somebody should give me a proper reason why it takes so long,i dont mind but i would like to know
  you: and i dont understand that why nobody could take care of this withdrawal this week?
  you: its only tuesday
  Romy: there is no other solution for now! thank you to return by Monday to find out more about your withdrawal.
  you: but im pretty sure that nothing is going to happen by that date
  info: Your chat transcript will be sent to barczijukka@gmail.com at the end of your chat.
  you: financial department should be on duty on week days or not?
  you: they only working on mondays?
  you: Romy?
  you: its so typical to ignore communicating with someone who is cashing out money,right?
  you: Thank you Grand 21
  you: i will post this chat on every major casino forum if you dont mind....
  you: bye

  

• kiskozi

  29/7/11

  My friend told me they still didnt do anything in her case.After 6 weeks time they couldnt find out what could be the problem,and finance dep.just dont care about it.I would stay away from this casino. They deserve the yellow warning sign in my opinion.NO PAY!!!!
  

  

• hziegler

  15/5/12

  Have a problem with 21 grand casino withdrawal.
  I was asked to send my id and utility bill to finance department. I did and there problems started. The problem is they can't open these pics.Then I send it in jpg, bmp, png, gif, pdf, doc formats. They told me the same story . I even uploaded these docs to website but they can't see it as well. It's the lie. I sent this documents to my friends, everybody could see but they don't. I can't give a public link here for security reasons but i would do to somebody who could help me with this situation. So you could see everything is fine. I'm sure they just saying that they can't see it because they don't want to pay.
  
  So what i should do next? Any ideas?
  
  Some interesting Logo from live chat
  One day:
  yes: click right button
  yes: and save as file
  Emie: yes I see everything
  yes: and you will have jpeg format
  Next day:
  Emie: Excuse me for waiting, I had a answer from the finance department about the document
  Emie: They don't want the links that you gave me
  yes: you told me
  yes: that you saved as
  yes: documents
  yes: from links
  Emie: yes I have the link that I sent to the finance but it doesn't work on my computer
  Emie: I'm afraid that I cannot save it correctly from my computer
  Emie: I have your link, it's what I sent to the finance department
  yes: ...
  yes: why are you lying?
  Emie: As I told you yesterday I have problem with my computer to read your documents
  yes: so it's my problem or yours?
  yes: i sent you good documents
  yes: and you have problem
  yes: with computer
  yes: tomorrow you will have problem with monitor
  Emie: yes that's documents that I could't read on your link but the finance department doesn't want link
  
  One day she opened it other day she can't open.
  
  Logo when i sent documents in JPEG, BMB, PDF format:
  
  yes: any news about my payment?
  Emie: Let me check it
  Emie: The finance couldn't read it, they ask if you can sent your document in PDF or JPG
  yes: so in what format i sent my documents?
  Emie: PDF
  yes: ...
  yes: ok so
  yes: what you could offer for me in this situation then
  yes: leave my money because you can't read simple documents?
  yes: you saw my document online already
  Emie: yes I saw it on the link
  Emie: but I am not the finance department
  yes: and you can't save the file
  yes: or what?
  yes: you are support which should help to solve the problem
  Emie: you cannot scan it and do it with PDF
  yes: you have technical department right?
  yes: i already sent you pdf, jpeg
  yes: bmp
  yes: and you play stupid that you can't open any of these but you saw it online already
  yes: and even can't save
  yes: and from this chat i see
  yes: that you don't try to help me to solve this problem
  yes: i already tested it
  yes: by sending to my friends
  yes: everybody could see it
  Emie: maybe jpeg is not the same as jpg
  yes: omg
  
  
  
  

  

• zuga

  15/5/12

  hi hziegler,
  
  please private message me at forum your casino user name and full complaint details.
  
  Cheers
  Zuga

  

• sissi1

  14/12/12

  Have a problem with 21 grand casino withdrawal... I made withdraw 21.11 and next I receive mail from finance about documents. I sent complet documents immediately. Next I receive mail : Dear ...,
  
  Thank you for sending in the requested documentation. It has been accepted. If you have pending cashouts, they will be processed shortly. After my money were returned on my account 3.12. I write to support - why this ? Support write me - please wait, my collegue will be call to you. I - ok, I wait. Collegue call me and AGAIN asked about my adress, namy etc.... hm... All documents are ok, why call me?....But ok, I told with him , I say my adress etc and I asked him, when casino sent me money. Hi told me, that max. up to one weeks. Today is 14.12, two weeks from our conversation and I still wait..... This is NO Normal!!! Zuga please help me..... Thanks.....sorry my english..

  

• sissi1

  19/12/12

  HI all :-) I receive my money today !!! :-) Super, thanks , 21 grand !