23rd of November 2010 Author: Glo Wood
Situation gains on seriousness due to veiled threats and non-specific charges
Due to a promo which was allegedly bungled, Betfair has recently become the object of sharp player criticism on message boards throughout the industry. This week, upon completing investigation into individual player accounts, the company made a new move in form of what many see as autocratic emails to its players.
What could be learned from players is that the emails they received included a refusal to correspond further on the issue, veiled threats regarding negative account balances but little in the way of specific charges beyond a general claim of T&C contravention. A typical example of such an email can be read below:
"We have now had the opportunity to review your account activity in relation to our recent ‘Happy Hour' promotion, and we thank you for your patience during that time.
"As a result of our investigation, and in light of our finding that you have acted in contravention of Betfair Casino's Standard Terms and Conditions, we have debited your account with a sum equivalent to the bonus funds and winnings associated with the ‘Happy Hour' promotion in which you participated. Your account has been re-activated and is now available for you to use.
"As your Betfair account held insufficient funds to accommodate such a debit, your account will now show a negative balance. Please fund your account with the negative balance amount of -GBPxxx at the first opportunity. Failure to do so by 26 November 2010, may result in us taking the appropriate action to recover this sum from you.
"Whilst we are aware that this was not the outcome you were hoping for, we do now consider this matter closed, and shall not enter into any further correspondence in connection with it.
A public statement from Betfair is still expected, as the issue has continued to inspire discussion on online gambling forums. According to some players, they have been referred to the company's licensing jurisdiction - the LGA in Malta.
General Gambling News Gambling Law & Society News Promotions & Bonuses
17th of February 2011
9th of December 2010
1st of May 2016
18th of March 2016
12th of March 2016
26th of March 2016
6th of April 2016
Disclaimer Contact Us Privacy Gambling Help About Us Site Map
LatestCasinoBonuses.com © 2006-2016
Join now for full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
PLUS join now and get...
100% up to $1000 PLUS 25 free spins! Sponsored by ClubUSA Casino, US OK.
View more information here