Update: Betfair Situation Gets Frantic


Situation gains on seriousness due to veiled threats and non-specific charges

Due to a promo which was allegedly bungled, Betfair has recently become the object of sharp player criticism on message boards throughout the industry. This week, upon completing investigation into individual player accounts, the company made a new move in form of what many see as autocratic emails to its players.

What could be learned from players is that the emails they received included a refusal to correspond further on the issue, veiled threats regarding negative account balances but little in the way of specific charges beyond a general claim of T&C contravention. A typical example of such an email can be read below:

"Dear xxxxxxx,

"We have now had the opportunity to review your account activity in relation to our recent ‘Happy Hour’ promotion, and we thank you for your patience during that time.

"As a result of our investigation, and in light of our finding that you have acted in contravention of Betfair Casino’s Standard Terms and Conditions, we have debited your account with a sum equivalent to the bonus funds and winnings associated with the ‘Happy Hour’ promotion in which you participated. Your account has been re-activated and is now available for you to use.

"As your Betfair account held insufficient funds to accommodate such a debit, your account will now show a negative balance. Please fund your account with the negative balance amount of -GBPxxx at the first opportunity. Failure to do so by 26 November 2010, may result in us taking the appropriate action to recover this sum from you.

"Whilst we are aware that this was not the outcome you were hoping for, we do now consider this matter closed, and shall not enter into any further correspondence in connection with it.

"Kind regards
Betfair Casino"

A public statement from Betfair is still expected, as the issue has continued to inspire discussion on online gambling forums. According to some players, they have been referred to the company's licensing jurisdiction - the LGA in Malta.

General Gambling News Gambling Law & Society News Promotions & Bonuses

Login to post a comment:


 
 

Click Here to register a new account

What's going on right now!

3mins ago someone from United States read LushCasino - CLOSED 7/2012 review

Casino Community

Share this page on:
Follow LCB on:
Follow LCB

Casino Of The Month

Casino of the Month

In the last 24h

Totals

  • New Members
    12
  • Members Online
    335
  • Guests
    2,060
Highest Community Rated Online Casinos
NextCasino
  (143 Ratings)
Bet365 Games
  (160 Ratings)
Cresus Casino
  (13 Ratings)
Unibet Casino
  (125 Ratings)
Betsson Casino
  (206 Ratings)
CasinoLuck
  (216 Ratings)
Redbet Casino
  (139 Ratings)
Spin Palace Casino
  (112 Ratings)
Mr Green Casino
  (273 Ratings)
Betsafe Casino
  (178 Ratings)
Slotty Vegas
  (103 Ratings)
32 Red Casino
  (295 Ratings)
Guts Casino
  (170 Ratings)
Winner Casino
  (332 Ratings)
Liberty Slots Casino
  (171 Ratings)
BitCasino.io
  (167 Ratings)
ComeOn Casino
  (233 Ratings)
Sin City Casino
  (94 Ratings)
Intertops Red Casino
  (120 Ratings)
Vera John Casino
  (169 Ratings)
BETAT Casino
  (188 Ratings)
Intertops Casino Classic
  (107 Ratings)
Thrills Casino
  (126 Ratings)
Casumo
  (129 Ratings)
Ladbrokes Casino
  (149 Ratings)
Royal Vegas Casino
  (130 Ratings)
Whitebet Casino
  (88 Ratings)
Jetbull Casino
  (101 Ratings)
Slotland
  (292 Ratings)
Vegas Red Casino
  (185 Ratings)


Follow LCB on Facebook Follow LCB on Twitter Follow LCB on Pinterest Follow LCB on Google plus