Betsson online punters benefit from American technology


The Bellevue, Washington-based customer service technology provider nGenera has announced the completion of an agreement with online gambling group Betsson Malta Limited that doubles the gambling company's capacity to handle customer queries without increasing staff.

The advanced online chat tool provides live, 24-hour assistance to online gamers across Europe while delivering a 30 percent reduction in average resolution times and reducing telephone queries by as much as 40 percent.

Betsson has implemented nGen Chat across its customer service team, which provides support in 14 languages for customers from over 20 countries. Through the ‘Chat With Us’ link on its Web site, Betsson gamers can request an instant chat session with a support agent rather than calling the team and waiting on hold in a queue. The intuitive tool automatically directs the request to an agent with the appropriate knowledge and language skills, ensuring that customers receive rapid and effective support.

Megan Easey, Head of Customer Support at Betsson says: “nGen Chat has transformed our support services operation, with more than 40 percent of customer queries now handled through live chat sessions. Chat is a highly cost-effective way for us to interact with customers, who receive rapid support without running up their phone bill. We have been very impressed with the capabilities of nGen Chat and the level of customization and flexibility in the system. Feedback from our agents has been positive.”

“The results being reported by Betsson are truly impressive and our retail, financial services, and high technology customers are reporting similar results. This is due to a growing preference for chat as a communication channel,” said Wade Pfeiffer, General Manager of nGenera CIM. “With nGen Chat our customers can deliver an exceptional customer service experience while delivering rapid ROI.”

General Gambling News

Login to post a comment:


 
 

Click Here to register a new account

What's going on right now!

3mins ago someone from United States played Draco's Fire

Casino Community

Share this page on:
Follow LCB on:
Follow LCB

Casino Of The Month

Casino of the Month

In the last 24h

Totals

  • New Members
    18
  • Members Online
    389
  • Guests
    1,836
Highest Community Rated Online Casinos
NextCasino
  (152 Ratings)
Bet365 Games
  (165 Ratings)
Unibet Casino
  (133 Ratings)
CasinoLuck
  (218 Ratings)
Betsson Casino
  (210 Ratings)
Spin Palace Casino
  (117 Ratings)
Betsafe Casino
  (181 Ratings)
Mr Green Casino
  (281 Ratings)
Redbet Casino
  (147 Ratings)
Guts Casino
  (174 Ratings)
Slotty Vegas
  (111 Ratings)
Sin City Casino
  (99 Ratings)
32 Red Casino
  (304 Ratings)
Vera John Casino
  (176 Ratings)
Winner Casino
  (340 Ratings)
Intertops Red Casino
  (121 Ratings)
BETAT Casino
  (191 Ratings)
ComeOn Casino
  (237 Ratings)
Tetraplay Casino
  (26 Ratings)
Osiris Casino
  (32 Ratings)
Liberty Slots Casino
  (183 Ratings)
24hBet
  (25 Ratings)
Thrills Casino
  (132 Ratings)
Casumo
  (135 Ratings)
Intertops Casino Classic
  (109 Ratings)
Ladbrokes Casino
  (155 Ratings)
Royal Vegas Casino
  (131 Ratings)
Jetbull Casino
  (103 Ratings)
Vegas Red Casino
  (190 Ratings)
3Dice Casino
  (249 Ratings)


Follow LCB on Facebook Follow LCB on Twitter Follow LCB on Pinterest Follow LCB on Google plus