Betsson online punters benefit from American technology


The Bellevue, Washington-based customer service technology provider nGenera has announced the completion of an agreement with online gambling group Betsson Malta Limited that doubles the gambling company's capacity to handle customer queries without increasing staff.

The advanced online chat tool provides live, 24-hour assistance to online gamers across Europe while delivering a 30 percent reduction in average resolution times and reducing telephone queries by as much as 40 percent.

Betsson has implemented nGen Chat across its customer service team, which provides support in 14 languages for customers from over 20 countries. Through the ‘Chat With Us’ link on its Web site, Betsson gamers can request an instant chat session with a support agent rather than calling the team and waiting on hold in a queue. The intuitive tool automatically directs the request to an agent with the appropriate knowledge and language skills, ensuring that customers receive rapid and effective support.

Megan Easey, Head of Customer Support at Betsson says: “nGen Chat has transformed our support services operation, with more than 40 percent of customer queries now handled through live chat sessions. Chat is a highly cost-effective way for us to interact with customers, who receive rapid support without running up their phone bill. We have been very impressed with the capabilities of nGen Chat and the level of customization and flexibility in the system. Feedback from our agents has been positive.”

“The results being reported by Betsson are truly impressive and our retail, financial services, and high technology customers are reporting similar results. This is due to a growing preference for chat as a communication channel,” said Wade Pfeiffer, General Manager of nGenera CIM. “With nGen Chat our customers can deliver an exceptional customer service experience while delivering rapid ROI.”

General Gambling News

Login to post a comment:


 
 

Click Here to register a new account

What's going on right now!

4mins ago someone from United States played 80s Night Life

Casino Community

Share this page on:
Follow LCB on:
Follow LCB

Casino Of The Month

Casino of the Month

In the last 24h

Totals

  • New Members
    14
  • Members Online
    327
  • Guests
    1,979
Highest Community Rated Online Casinos
NextCasino
  (143 Ratings)
Bet365 Games
  (160 Ratings)
Cresus Casino
  (15 Ratings)
Unibet Casino
  (125 Ratings)
Betsson Casino
  (206 Ratings)
CasinoLuck
  (216 Ratings)
Redbet Casino
  (139 Ratings)
Spin Palace Casino
  (112 Ratings)
Mr Green Casino
  (273 Ratings)
Betsafe Casino
  (178 Ratings)
Slotty Vegas
  (103 Ratings)
32 Red Casino
  (295 Ratings)
Guts Casino
  (170 Ratings)
Winner Casino
  (332 Ratings)
Liberty Slots Casino
  (171 Ratings)
BitCasino.io
  (167 Ratings)
ComeOn Casino
  (233 Ratings)
Sin City Casino
  (94 Ratings)
Intertops Red Casino
  (120 Ratings)
Vera John Casino
  (169 Ratings)
BETAT Casino
  (188 Ratings)
Intertops Casino Classic
  (107 Ratings)
Casumo
  (130 Ratings)
Thrills Casino
  (126 Ratings)
Ladbrokes Casino
  (149 Ratings)
Royal Vegas Casino
  (130 Ratings)
Whitebet Casino
  (88 Ratings)
Jetbull Casino
  (101 Ratings)
Slotland
  (292 Ratings)
Vegas Red Casino
  (185 Ratings)


Follow LCB on Facebook Follow LCB on Twitter Follow LCB on Pinterest Follow LCB on Google plus